About Quickbase

Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems. Here's why Quickbase is trusted by more than 80% of Fortune 50 companies: 1. The Quickbase product and expertise helps organizations establish operational agility across their enterprise and value chain (customers, partners, and suppliers). 2. Quickbase enables business people who may not be software developers to create and continually improve unique digital solutions that cut across business systems and teams. 3. The platform’s IT trusted governance and control capabilities allow for the platform to be distributed across enterprises for business critical solutions.
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Quickbase pricing

Quickbase does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Quickbase Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.3
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All Quickbase Reviews

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308 reviews
Barbara
Barbara
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 13/11/2023

Automation saves time with Quickbase

It's a simple method for creating new software. Also, it's a breeze for newcomers to pick up on and comprehend. The help desk staff is excellent and always quick to find solutions.

Pros

The ability to automate tasks in Quickbase is a huge time saver. In addition, we offer useful conditional features like notifications, subscriptions, and reminders for close users. Various reports, infographics, etc. make it simple for us to report data.

Cons

Although I think all of Quickbase's capabilities are excellent, I have noticed that when a table contains a lot of data, it can take a while to load all of that data.

Grace
Grace
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 25/08/2023

Quickbase is perfect for innovative and adaptable business management

Quickbase's ability to grow alongside our needs makes it a great choice for tracking company activities and progress. Quickbase's flexible features can be used by any department in our firm to provide the right data at the right time.

Pros

It's a handy device that can be picked up and utilized with little effort to produce whatever is required. An excellent alternative to full-fledged coding solutions when you wish to keep projects simple. Our increasing company's problems with operational blindness have been eradicated thanks to Quickbase. We are more productive because we have access to channels that allow us to synchronize data in real time.

Cons

Without assistance from support, developers are unable to effectively monitor logs, which can slow down the troubleshooting and diagnosis process.

Kathy
  • Industry: Veterinary
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/11/2024

All your reporting in one location

Use for corporate reporting daily with labor tracker. Used for quarterly inventory and price increasing. Easy to navigate the sight and upload documentation

Pros

Forecasting, inventory, price increases...all of the corporate reports in one easy location

Cons

Never had any issues with quickbase, very user friendly

Mike
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 31/10/2024

Easy to use cordless development platform

It was easy to use and flexible, but didn’t have a robust set of capabilities for business leaders logic.

Pros

It was an easy to use codeless development platform.

Cons

I couldn’t find a good use case for it. While it was easy to use, it lacked a robust set of capabilities.

Carlos
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 23/08/2024

Customizable, Integrated All-Encompassing Software

It has been a pretty good experience; my team has to use it every day and leadership relies on the reporting. We have made some improvements form our first iteration, so it has gotten even easier to use. I created my own "Kanban" view to track my own tickets and I hope to roll it out to the larger team.

Pros

I like the customizability on various levels; customizable views and reports, dashboards, data fields, etc. We integrated it with our database and customized our view of our assigned tickets. The color-coding is a nice feature and also very customizable in different places. The layout of the screen can also be adjusted. Lastly, reports can be built with a user-friendly front-end, and also allows for the user to write the logic themselves. We have not explored all of the features, but are happy with the ones we have refined for our purposes.

Cons

I cannot think of any, except that maybe if you click "Edit" on a record and decide not to make any changes and want to just proceed to the next record, it will force you to click "Save", even if nothing was modified and you just want to proceed to the next record already in "Edit" mode. The only way to proceed is to "Save" (which may or may not apply a timestamp) or "Cancel". If you click "Save", it may enter in a misleading timestamp. If you click "Cancel", it takes you back to the main screen with all of your records and then you have to click in to the next record that you wanted to edit. It is an unnecessary extra step it seems.

Lillian
Lillian
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 16/10/2023

Fields, reports and dashboards can be easily added

Developers can alter Quickbase's structures to better suit their needs, including the app's forms, tables, and fields. It paves the way for us to utilize coding to create unique buttons and code pages for our software.

Pros

It's a fantastic resource for keeping track of my daily tasks and the progress of open tickets. I use this fantastic drill down tool at least five times an hour to assess the next steps and plan accordingly.

Cons

Many times when we've reported an issue, we haven't heard back from the support team after the initial interaction, or the ticket has been closed abruptly. The problem we're having right now is that users can access the data in a hidden tab.

Brandon
Brandon
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 28/08/2023

It makes all relevant projects accessible to each group

The benefits of Quickbase are undeniable, however, the solution might be enhanced by being made more user-friendly. The data used to provide real-time business insights can be found in one central location thanks to Quickbase. Deliver solutions in weeks, not months, to your customers.

Pros

With Quickbase, you may easily and quickly build your own custom software. I think it's significant that anyone can use QuickBase, even if they don't have any prior experience with inventory tracking, project management, financial records, etc.

Cons

We experienced a huge setback when we discovered that you now needed to make bespoke code pages to do the identical process that JavaScript in formula URL buttons used to facilitate.

Michael
Michael
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/06/2023

QuickBase - Unbelievably easy to use, with near limitless customisation options

It's been a pleasure to use. We switched from GoldMine, and everything from the initial data import, to rethinking how we approach our data layouts, its all been a breeze. Plus the third party plugin availability has been stellar.

Pros

Most CRMs are pretty good nowadays, but as soon as we saw the flexibility of the Quickbase setup... we were sold. Each department is able to have a completely different dashboard, with all the important data within easy reach.

Cons

Unlimited customisation is a daunting thing when you actually start thinking about how you want your interface to work. Thankfully our systems engineer was able to take our wild ideas and show how they might actually look. If we didn't have their help, it would have taken us a great deal longer to get the setup anywhere near usable.

Amanda F
Amanda F
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 18/06/2023

Fast, stable, and potent low-code platform

Using Quickbase, we were able to consolidate many formerly separate, time-consuming operations into a single, streamlined system. Our business unit residents are given the freedom to create solutions even if they lack development abilities. We can create solutions more quickly and cheaply than ever before.

Pros

Quickbase has been instrumental in simplifying and streamlining several of our previously tool-intensive business procedures. Quickbase provides a unified environment for teamwork and the creation of workflows, as well as the generation of reports and dashboards for monitoring progress.

Cons

A revamped user interface for the form building tool is long time. The full version has not yet been released, although it was showcased at Empower 2022. Quickbase on mobile devices should be on par with what's available on desktop. More customization options for mobile product displays are needed.

Maddie
Maddie
  • Industry: Computer Games
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/08/2023

Quickbase helps us design websites without coding

Quickbase is a useful tool for solving common business problems, such as inventory management, because it facilitates the rapid creation of applications that are compatible with all display and mobile device sizes.

Pros

All of our previous issues with program administration and data tracking have been eliminated by using Quickbase. Our operations and sales teams can now work together more effectively than ever before thanks to the applications we developed for them.

Cons

The sole drawback of Quickbase is that it requires you to use their own proprietary formulas. Finding what you're looking for and double-checking your UI usage is going to take a little more time. Having an in-house resource with coding experience has been a huge boon.

Farzam
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 24/01/2023

Quickbase: A Comprehensive Database Solution

Overall, we have had a great experience with Quickbase. It has allowed us to manage our data in a way that has been incredibly convenient and efficient. The user interface is intuitive, and the customization options are vast, allowing us to tailor the solution to our specific needs.

Pros

Quickbase is an incredibly versatile and robust database solution. It has allowed us to manage our data with ease and efficiency. The user interface is intuitive and user-friendly, making it easy for us to quickly locate and organize our data. Additionally, the customization options are vast, allowing us to tailor the solution to our specific needs.

Cons

One of the drawbacks to Quickbase is the cost. While it is a comprehensive solution, it can be expensive for some businesses. Additionally, the app development process can be a bit cumbersome and time-consuming.

Ahuva
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 3/08/2023

Quickbase Review

Pros

I most appreciate the ease of deployment, as it's gratifying to see the immediate results of changes made to the app. I also find the option to integrate custom code to be very useful. For simpler apps, it's convenient to utilize the native low-code system, but if I need to provide more customized solutions, I can easily implement my own code and integrate it with my Quickbase app.

Cons

When data sets grow to a certain point, there is a noticable slowdown, and features like formula queries no longer work reliably. I also find that new features are often released with unresolved bugs and issues.

Rob
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

3.0
Reviewed on 19/04/2024

Read the contract

It may be a great platform for your organization, not for mine. The Quickbase team only wanted payment regardless of being told we could add our partners to the platform when we could not, per the contract. In my last call, I was told it wasn't a sublicense if I added a customer, as a paying customer, to use any app we developed. This would be a sublicense under our own. I do not recommend using this platform.

Pros

The sales team is great ([sensitive content hidden] specifically).

Cons

We were told we could add our partners to the platform only to learn later that sublicensing is not allowed. When we attempted to cancel the subscription due to this issue, the team was more concerned about collecting the remaining portion of the annual fee regardless of unused program hours or not meeting partial or complete performance to assist building the platform.

Swapnil
Swapnil
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 20/02/2023

QuickBase: Streamline Your Business Processes and Improve Operational Agility

Our experience with QuickBase has been overwhelmingly positive. We found that the platform was very intuitive, making it easy for us to get up and running quickly. The features and integrations allowed us to easily automate many of our business processes, saving us time and money. The customer support team was also incredibly helpful in walking us through any issues we had. Overall, QuickBase has been an invaluable tool for our company and has helped us improve our operational agility, customer responsiveness, and employee engagement.

Pros

What I liked the most about Quickbase is its power and flexibility when it comes to customizing solutions to fit your business's needs. Not only that, but their customer service team is incredibly helpful - they always respond quickly and provide support whenever needed. Furthermore, the interface is very user-friendly and intuitive; you can create a database in minutes with no coding skills necessary. All in all, QuickBase provides an excellent solution for businesses looking to quickly streamline their processes and increase efficiency.

Cons

One of the things we didn't like about QuickBase was the lack of user-friendly features. While the platform is powerful, it can be quite difficult to set up and maintain. The learning curve might be a bit steep for less tech-savvy users, so they may need assistance in getting accustomed to the software. Additionally, there are limited customization options for the look and feel of the applications created in QuickBase.

Mitali
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/03/2023

"Quickbase" Great Experience, Worth It!

Personally, I fell the software is just "WOW" because It also offers many other features which solves your complex business problems. We are using this software for project management feature that help us to manage multiple tasks and reporting.

Pros

Quickbase is offers excellent features including project management, task management, alert/notification, reporting and pre-built templates that makes your work easy and quick same as it's name.

Cons

As I notice sometimes when task status notification not worked properly but it's not a major issue it happens rarely.

Alternatives Considered

Teamwork.com
Abdullah
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 13/02/2023

Streamlining Data Management with QuickBase

Pros

features that allow teams to work together in real-time, improving communication and sharing of information across departments and locations.

Cons

QuickBase has a learning curve, and users may need time to become familiar with its features and capabilities.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
0

4.0
Reviewed on 28/07/2020

Great for small teams!

I would not recommend this to anyone not dealing with complex, or repetitive, data flow. There are better, simpler programs for it. I use it to track thousands of tiny, moving bits of information, and while I wouldn't say it's perfect -- it does a darn good job. QuickBase isn't that intuitive, but after a few weeks of loose training, it's still one of the better options and I found it reasonably easy to explore.

Pros

-It is highly customizable! You can add and remove features relatively easily.
-Apps can be set to not be available to all employees -- which is useful for both security, as well as efficiency. I like not having to browse 99 tabs to find the one I need.
-Online usage, nice for both in office and out of office work.
-Data entry and updating are simple and straightforward, which makes training somewhat quick.
-Broadly applicable across numerous industries, I've found it extremely useful for many different information communicating and recording purposes.

Cons

-To really make the most of QuickBase, there needs to be someone with high technology literacy to set everything up and troubleshoot. It can be used simply, but only if your needs are simple, and Quickbase will probably be more than you need if you're just looking for sales tracking or similar.
-Though not difficult, adding new data points can be extremely time consuming. In a small workplace, it really does matter if someone needs to spend several days entering data into the same forms, hundreds of times, across different apps. Obviously, this will vary depending on what the needs are.
-It takes a lot of clicks to get somewhere. A minor issue really, but I find it irritating to have to 10 things to get what I want because the search function isn't particularly sensitive.

Response from Quickbase

Thank you for taking the time to share your thoughts with us. Customer feedback is highly encouraged as it allows us to bring your suggestions to life. We highly recommend that you take a look at the QuickBooks Blog. (https://intuit.me/2L2zqTv) This is where the latest product news is released. Wishing you a fantastic business year! -Hannah, The QuickBooks Team.

Replied 6/08/2020
Albert
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 10/09/2021

Quickbase is a Game-changer for Small Business Management

We have automated workflows and processes to reduce human error, especially in relation to deadlines and follow up tasks; we have been able to analyze our business in detail and make better informed decisions; we use quickbase in every aspect of our varied business - to process real estate transactions, compile and analyze business data, coordinate and run government grant programs, coordinate constructions projects and more.

Pros

Easy to begin immediately creating and customizing workflows and reporting; creates immediate and quantifiable time and resource savings. Automations increase these efficiency gains immensely and are easy to use.

Cons

Integrations and automations are extremely powerful tools that exponentially increase the value of quickbase but the switch from automations to pipelines presents a major issue in that pipelines are not intuitive or easy to use for the low-code manager. Without an easier to understand interface and/or much better documentation and support, the elimination of automations in favor of pipelines could be a major detractor from the usefulness of quickbase.

Brad
Brad
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/01/2017

Quickbase transformed our business

My company is an energy efficiency contracting business with 20+ employees and $2.5M in annual revenue across residential and commercial business lines. Before we used Quickbase, we had used a combination of other software, and a proprietary software we built to manage our operations. Where these software fell short, Quickbase far exceeded. Simply put the ability create, extend, and change our application to meet our specific needs in a constantly changing environment is powerful. Our application has become our CRM, Project Management, and Operational tracking ad reporting software all built into one with a lot of automation and integration to boot!

Pros

Developing on Quickbase is incredibly easy. Most business operators with basic business software instincts can start building in Quickbase immediately, or they can choose an application on their exchange to start off with. Beyond the basics, where Quickbase really shines is how robust of a platform it is with incredible functionality including beautiful reporting, dynamic filtering, formula fields and form logic, integration ability, and more. There's always a new trick you can learn in Quickbase.

In terms of usability, that's really all in the app your choose to use or build. It can be really clunky or sleek. All depends on your ability to build a usable app. The design of the interface is basic, but they're in the process of rolling out a new UI called Mercury that looks great.

Cons

Quickbase does not provide a ton of customer support. They rely on an incredible community of users and developers as well as approved Quickbase Solutions Providers (QSPs) that customers can contract with for help with building their applications. But if you're looking to go at it on your own, you will have to dig if you need help with something. As savvy of as Quickbase user I am, it took me three years before I even learned that I had an account manager at Quickbase.

Marissa
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/08/2021

Highly Recommend for Unique Business Operations

Overall, we've been able to easily translate our spreadsheet and paper/pencil systems over to Quickbase. This has helped revolutionize our processes and save time for each department. We've also been able to quickly develop apps when COVID necessitated remote work.

Pros

The key feature of this product for us has been the ability to develop a customer-facing portal and internal platform for operations all within house. We have worked with other software companies previously to develop something along these lines, but it never worked out as we run a unique business model that is hard to explain to an outsider. The ability to use our own knowledge of the business to develop something internally has been a game changer for practicality and reducing expenses - software development is expensive!

Cons

Some items that could be better include ability to identify duplicates, ability to easily select an item in grid edit beyond 1000 records (we have clients with many many many locations), ability to rely on the user groups and have confidence that these users will have all apps added to their 'My Apps' page.

Michael
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/08/2021

Easy to use, fast to deploy. Great support. Strong set of tools. fast updates to add features.

QuickBase changed the way I work. It is a revolutionary tool.

Pros

Easy to use, fast to deploy. Great support. Strong set of tools. fast updates to add features.

Cons

Your logo. That just about about covers it....

Verified Reviewer
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5.0
Reviewed on 5/04/2022

Quickbase's Project Pipeline and Task Management features make it simple to keep track of...

Hundreds of websites are the subject of bids from a wide range of potential buyers. Instead of distributing Excel spreadsheets, all the information is kept in one location. It's possible for all of the departments involved to enter their own data. Upon completion of the data review and confirmation, the Project Administrator returns the completed work to the client for award and/or contract fulfillment. We've made it easier to show analytics by digitizing our data and centralizing it across all of our departments. Good experience for retail companies!

Pros

While it can be set up in a matter of minutes, it's usually best to discuss the application's needs before getting started.

Cons

Reports are difficult to format. There are third-party tools that allow for the functionality of sending reports to your clients or within your company. The reporting aspect of Quickbase is something I'd like to see improved upon.

Ashley
Ashley
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 21/03/2018

Useful and innovative with a few unfortunate quirks.

The software can be made HIPAA compliant and we were able to gather data from it in another form. Those were the top 2 benefits.

Pros

The customization capabilities are impressive. You can create pretty much anything using this software, and what's even more impressive is that you can gather data using this software. I used it to create satisfaction surveys (both internally and externally) and it proved to be an invaluable tool in that sense. Additionally, this software proved to be a fantastic asset with maintaining patient portals, employee profiles, etc.

Cons

Unfortunately, profiles (as easy as they are to create) are very easy to delete and screw up. You can manipulate security access and such, but if someone makes a wrong move and deletes a profile (or worse, a FIELD), you're in trouble. ALL of that data will be lost if that happens. It would be nice to have an automatic backup of some sort just in case, but we did not find that to be an option in our testing and use of the product. There are a few odd quirks, as well -- for instance, you may have to create relationships that are multi-faceted or "backwards" to get profiles to "talk" to each other. Sometimes that feature is not as intuitive as you might hope.

Verified Reviewer
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/08/2020

The best database platform for building customized solutions!

Our major issue with finding a business system was finding one that could meet the needs of our niche industry. Most could meet at best 50% of what we needed out of the box and required extensive customization and development for the rest, plus changes to our workflows to use features. QuickBase allowed us to build the system we needed to support our business as it is.

Pros

We love at how customizable and quickly we can build data-driven applications for our company. Our business has needed a business solution for years but was constantly at a logjam trying to find a solution that met all our business needs nor forced us to change our workflows. QuickBase being a platform solution allowed us to build a solution that specifically met our needs and workflows. And it allowed us to do it quickly with low-code, making it not just the most customizable solution but the most affordable one as well.

Cons

Being a company steeped in visual design, the look of QuickBase isn't the most exciting out there. We wish there were more options to customize the look.

Response from Quickbase

Hey there!
We're so excited to read that you have joined the QuickBooks family and community! Providing you with the tools needed to succeed is what we strive for. It's a pleasure to read that QuickBooks works well for you and your business and that it allows you to build a solution that fits your needs and workflows. We recommend visiting our blog to keep up to date with what's new in QuickBooks: (https://quickbooks.intuit.com/blog/).
Wishing you the best!
-Jay, The QuickBooks Team.

Replied 12/08/2020
Brad
  • Industry: Facilities Services
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

2.0
Reviewed on 29/05/2015

Customer service below par.

Quickbase does not offer a phone number for customer service and sometimes take days to respond to e-mails. I often seem to know more about the program than the service representative I get - my boss says if I stay on the phone long enough with Quickbase I will figure a way around the problem while they tell me all the reasons something can't be done. I have found you can't respond to the surveys they send honestly if you want any help next time. The rep will scold you about how it negatively impacts their career and will likely not pick your email next time which means you wait that much longer before you get help next time. The reps like to call after office hours so they can show they attempted to respond quickly but you get no real help. The table-to-table relationships are so convoluted you will need a half-dozen fields and a weird relationship table to get information from one table to another, and then it won't arrive the way you want: It may be a drop-down that you have to click on four different fields to get the info from the other table. Ever need a simple number generator (x+1) for invoice numbers, job numbers, etc? Go somewhere else or hire someone to build you one (Excel users will cry). You get the response: we are working on that.
Bottom Line: when developing a management program you will have time-sensitive issues that will make you wish for something better.

Pros

Cloud-based program.

Cons

Convoluted, poor customer service, slow loading tables.

Response from Quickbase

Hi Brad -

Thank you for sharing your feedback. We do pay close attention to what our customers say about us, and are always looking for opportunities to improve.

I'm sorry to hear you've had a negative experience with our Customer Care team. We set a high bar for delivering world-class customer service, and take your feedback seriously.

We have also been hard at work solving some of the product challenges you mentioned. This week we announced QuickBase Sync, a built-in feature that makes connecting QuickBase tables — and getting the right data in the right format — easier than ever. Many companies are also using Sync to import invoice numbers directly from their accounting platforms (QuickBooks Online, Intacct, or NetSuite, for example), which may help solve the formula challenge you mentioned.

Please feel free to follow up with me directly at [email protected]. I am happy to continue working with you to ensure you're as successful as possible.

Mel Porter
Customer Care Leader
Intuit QuickBase

Replied 1/06/2015

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