Benchmark Email

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Benchmark Email

Benchmark Email is a cloud-based email marketing platform. It offers email templates for different occasions and events. It helps users manage email campaigns. It provides Email signup forms on website, blog and social media to increase areas of operations. Benchmark Email features include automation pro, an email designer, tracking, reporting, A/B testing and integrations. The email designer offers features such as drag-and-drop editing, live editing, responsive emails, email templates, code editor and customized colors. Its reports provide real-time insights into campaigns by comparing users' campaign efficiency with market standards. Benchmark Email integrates with WordPress, Shopify, PayPal, Gmail, Google Docs, Tumblr, Zoho, Zendesk, Magento, Digioh, Flickr, Zapier, SurveyMonkey, Facebook, Twitter, LinkedIn, eBay, Slack and more. Benchmark Email is available on request and support is extended via phone and online help desk.
Benchmark Email Software - Dashboard
Benchmark Email Software - Email Editor
Benchmark Email Software - Email Reporting
Benchmark Email Software - Landing Page Builder
Benchmark Email Software - Marketing Automation
Benchmark Email Software - Dashboard - thumbnail
Benchmark Email Software - Email Editor - thumbnail
Benchmark Email Software - Email Reporting - thumbnail
Benchmark Email Software - Landing Page Builder - thumbnail
Benchmark Email Software - Marketing Automation - thumbnail

Benchmark Email pricing

Benchmark Email has a free version and does not offer a free trial. Benchmark Email paid version starts at US$15.00/month.

Starting Price:
US$15.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Benchmark Email

Benchmark Email Reviews

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.4
Customer Support
4.3
5 reviews of 190 View all reviews
Bruno
Bruno
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 18/11/2021

A good option, but not the best option

I provide consultancy as a freelancer for the implementation and operation of IT and marketing services for self-employed professionals and small retailers, such as lawyers, dentists and real estate agencies. In order to find a tool to use as a standard for mail marketing, I recently tested Benchmark mail, but I decided not to stick with it.

Pros

Clean, intuitive interface, user doesn't need to learn anything. Just log in and start using. For what it offers, it has a lower monthly price than competitors of the same level.

Cons

I needed customer service support and my issue took days to get answered and resolved. Furthermore, although it is possible to create campaigns, newsletters and customer journeys through automation, on other platforms this can be done in a much more intuitive way.

Michael
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/05/2019

Happy customer

Overall I enjoy using it very much.

Pros

Unlike other email programs, benchmark allows me to send as many emails as I need without having to pay extra. I think benchmark is one of the only platforms that allows me to pay on the basis of the number of records and add the number of emails that I send.

Cons

Sometimes there is massive delays in receiving test emails.

Alternatives Considered

Mailchimp

Reasons for Switching to Benchmark Email

Because they charge you by the number of emails that you send. benchmark does not do that.

Response from Polaris Software

Hello Michael,

Thank you for your review.

Please don't doubt to chat with us if you're encountering issues with our test emails. We'll be glad to help.

- Benchmark Team

Replied 31/05/2019
Ranjan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
4

1
Reviewed on 12/06/2019

Using Benchmark for last 8-9 years

Excellent - till a year back
Poor - since the last few months (just unacceptable)
Unless there is restoration of Benchmark used to be, we will stop using the platform

Pros

Ease of use ... pro-active helpdesk
This has been reason that we have been using the platform for so many years

Cons

There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark.

All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us.

Response from Polaris Software

Hi Ranjan,

We're sorry to hear that you feel this way. Email is a constantly evolving medium and we work hard to keep our processes up-to-date with best practices to ensure deliverability.

While I don't have the information I need to identify your account and speak to the issues at hand, if you would contact our support team via phone, chat and email, we can review your account to see where we may be able to help.

- Benchmark Team

Replied 10/07/2019
Ilenia
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 29/04/2024

The Ideal Email Marketing Solution

Pros

Content management and handling email marketing is easy. It is smooth and easy to manage

Cons

With Benchmark Email, it is all smooth. No serious cons.

Noel
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2022

Easy to use email marketing software

Excellent customer service right from the get go

Pros

I like that Benchmark is clean looking and easy to navigate. You can create an email in no time.
I like the email templates.

Cons

I don't like that I have to create a segment to email a few people in my list.
Also my current website doesn't integrate with Benchmark to save emails. They said they were working on that feature, however. So not Benchmark issue.

Alternatives Considered

Constant Contact and MailerLite

Reasons for Choosing Benchmark Email

MailChimp isn't easy to use and has virtually no customer service. I'm a yoga instructor, not an IT specialist

Switched From

Mailchimp

Reasons for Switching to Benchmark Email

No fuss interfaces and easy to use for my small business. Plus I was connected with a very helpful sales rep

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