--- description: Review of Zoho Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Assist | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Remote Work Software](/directory/4592/remote-work/software) > [Zoho Assist](/software/392373/zoho-assist) # Zoho Assist Canonical: https://www.softwareadvice.co.nz/software/392373/zoho-assist Page: 1 / 56\ Next: [Next page](https://www.softwareadvice.co.nz/software/392373/zoho-assist?page=2) > Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis. > > Verdict: Rated **4.7/5** by 1374 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1374 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Work Software](https://www.softwareadvice.co.nz/directory/4592/remote-work/software) ## Related Categories - [Screen Sharing Software](https://www.softwareadvice.co.nz/directory/4402/screen-sharing/software) - [Meeting Software](https://www.softwareadvice.co.nz/directory/4303/meetings/software) - [Remote Monitoring and Management (RMM) Software](https://www.softwareadvice.co.nz/directory/4344/remote-monitoring-and-management/software) - [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software) - [MSP Software](https://www.softwareadvice.co.nz/directory/4553/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.nz/software/99131/teamviewer) — 4.6/5 (11620 reviews) 2. [AnyDesk](https://www.softwareadvice.co.nz/software/100985/anydesk) — 4.6/5 (1781 reviews) 3. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 4. [Iperius Remote](https://www.softwareadvice.co.nz/software/261056/iperius-remote) — 4.3/5 (227 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.co.nz/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Very good product, licensing should be simpler" — 4.0/5 > **Cesar** | *5 February 2026* | Internet | Recommendation rating: 8.0/10 > > **Pros**: Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books. > > **Cons**: Licensing should be use for remote or unattended support, indistinctively. We need not to buy two different sets of licenses. > > Ease to use, easy to integrate in to the Zoho Ecosystem, which step by step I'am been adopting. Complements the other Zoho products offerings. ----- ### "Value for money" — 4.0/5 > **Justin** | *25 February 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked the value for money package. Simplicity \& Ease of Use, Browser-based access, and no local installers are needed. > > **Cons**: I don't like the file transfer process for transferring files to remote connections. I also don't like being over charged R676.20 instead of R588 having to pay R88.20 more for no reason. > > Overall experience was satisfactory. The package solution compared to other vendors is affordable. The file transfer experience though is not adequate and needs more work. Simplicity \& Ease of Use, Browser-based access, and no local installers are needed. ----- ### "Best support product. Saves me hours int he car" — 5.0/5 > **Rick** | *9 December 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections > > **Cons**: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you > > All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support ----- ### "Zoho Assist, best Remote Support Application" — 5.0/5 > **Nitin** | *16 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is very fast and dont lag. I like the unattended access part. Setup was seamless and works very fast. It also maintain log and calculate total time, every time I connect to my customers. I can setup billing based on the hours I supported customers. > > **Cons**: Customer needs to install Zoho assistance in order to connect. Also it asks user permission, so I need to guide user over the phone. In Anydesk, it is straight forward just tell the number and done > > I am happy as it was less than half the price I was paying to Anydesk. Yes I need to guide users but it is one time process and doesn't take long. ----- ### "Best Remote Software" — 5.0/5 > **Nitin** | *6 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and quick setup – The interface is simple and sessions can be started quickly without complex installation. Unattended remote access – Technicians can access devices anytime even when users are not present > > **Cons**: Limited features in lower-tier plans – Some advanced features are only available in higher plans. Customer support response may be slow in some cases > > We've been using Zoho Assist for remote support and it has been a fantastic experience. The platform is extremely reliable, easy to set up, and works smoothly even on slower connections. The unattended access feature makes it very convenient to manage systems remotely without any hassle. ----- Page: 1 / 56\ Next: [Next page](https://www.softwareadvice.co.nz/software/392373/zoho-assist?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/392373/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data