--- description: Review of eClinicalWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: eClinicalWorks | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Urology EMR Software](/directory/13/urology-electronic-medical-records-software/software) > [eClinicalWorks](/software/1131/eclinicalworks) # eClinicalWorks Canonical: https://www.softwareadvice.co.nz/software/1131/eclinicalworks Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.nz/software/1131/eclinicalworks?page=2) > eClinicalWorks (eCW) is a comprehensive platform designed to streamline healthcare IT for value-based care. The technology covers various aspects of patient care, including scheduling, check-in, documentation, labs, prescribing, billing, and follow-up. The EHR caters to a wide range of medical practices, with over 180,000 physicians nationwide and more than 850,000 medical professionals globally using its clinical documentation solutions. The EHR offers several advanced features including advanced "AI assistants," like PRISMA, a cutting-edge health information search engine that consolidates patient records from diverse healthcare systems; Scribe, an automated documentation tool that boosts efficiency and accuracy; and Eva, a virtual assistant granting providers immediate access to patient histories, health records, and scheduling capabilities directly at the point of care. The platform also has in-place editing capabilities and patient safety and compliance dashboards to ensure accurate and compliant documentation. Additionally, the EHR comes with free data exchange through the CommonWell and Carequality nationwide networks, enabling seamless information sharing between healthcare providers. eCW's Revenue Cycle Management (RCM) and billing services offer healthcare providers the opportunity to streamline their billing operations and enhance profitability. Whether providers choose to handle billing internally or delegate it to eCW, they can expect top-notch services, including achieving an impressive first-pass acceptance rate of 98% or higher. The in-house billing solutions provide providers with greater oversight of the billing process, heightened accuracy, efficiency improvements, and cost savings compared to outsourcing. Additionally, providers have the option to leverage automation through bots to streamline billing procedures, reduce administrative burdens, and enhance accuracy. For those opting to outsource their billing, eCW's services enlist seasoned billing professionals adept at utilizing cutting-edge technology and industry best practices to ensure punctual and precise billing. Furthermore, comprehensive reporting and analytics offered by eCW assist providers in effectively managing their revenue cycle. eCW also provides a range of patient engagement tools designed to enhance the workflow of front office staff and healthcare providers alike. Front office staff can take advantage of features like online check-in and appointment booking tools to streamline administrative tasks and enhance patient satisfaction significantly. Healthcare providers benefit from tools such as Patient Portal, Messenger, healow Pay, and telehealth, which foster improved care coordination, elevate the patient experience, and offer virtual care options to meet evolving healthcare needs. In the era of Value-Based Care, the healthcare sector has pivoted towards prioritizing quality over quantity in patient treatment. Providers are now encouraged to offer superior care leading to improved patient outcomes, rather than merely focusing on the volume of services rendered. This evolution has brought forth fresh challenges, particularly in areas like care coordination, coding, and population health management. eCW steps in to bridge these gaps by providing a suite of tools such as HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring. These tools empower providers to efficiently manage patient populations, enhance care coordination, and deliver top-tier care that meets the requirements of patients, providers, and payers alike. By leveraging these tools, providers are harmoniously poised for success in a Value-Based Care landscape that demands excellence in patient outcomes and care quality. Innovative, advanced, and comprehensive, eClinicalWorks continues to stand at the forefront of transformation in healthcare IT. > > Verdict: Rated **3.3/5** by 395 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.3/5** | 395 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 2.8/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.4/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: eClinicalWorks - **Location**: Indianapolis, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$449.00 - **Pricing model**: Per User - **Pricing Details**: eClinicalWorks offers three main pricing plans: 1. EHR only plan at $449/provider/month with no start-up costs, which includes a range of features such as EMR, patient portal, e-prescribing, and 24x7 support; 2. EHR with Practice Management at $599/provider/month with similar features as the EHR only plan but also includes practice management functionalities; 3. Revenue Cycle Management (RCM) as a Service at 2.9% of practice collections, with various billing services and support included. The pricing plans emphasize no start-up costs, maintenance, 24x7 support, and other added features like disaster recovery solutions and unlimited free webinars/videos. Additional training and implementation fees may apply based on the size of the practice. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounts Receivable - Activity Dashboard - Analytics - Appointment Management - Appointment Scheduling - Charting - Claims Management - Claims Scrubbing - Coding Assistance - Compliance Tracking - Customisable Templates - Decision Support Software - E-Prescribing - EDI - EHR/EMR Integration - EMR/EHR - Electronic Payments - For Cardiologists - For Dermatologists - For Family Medicine ## Integrations (2 total) - Sunoh - healow Genie ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Urology EMR Software](https://www.softwareadvice.co.nz/directory/13/urology-electronic-medical-records-software/software) ## Related Categories - [Urology EMR Software](https://www.softwareadvice.co.nz/directory/13/urology-electronic-medical-records-software/software) - [Otolaryngology EMR Software](https://www.softwareadvice.co.nz/directory/114/otolaryngology-software/software) - [Pain Management EMR Software](https://www.softwareadvice.co.nz/directory/115/pain-management-software/software) - [Web Based Medical Billing Software](https://www.softwareadvice.co.nz/directory/15/web-based-medical-billing-software/software) - [Urgent Care EMR Software](https://www.softwareadvice.co.nz/directory/119/urgent-care-software/software) ## Alternatives 1. [Tebra](https://www.softwareadvice.co.nz/software/1329/kareo-billing) — 3.9/5 (1360 reviews) 2. [Fusion](https://www.softwareadvice.co.nz/software/395326/fusion-web-clinic) — 4.3/5 (708 reviews) 3. [athenaOne](https://www.softwareadvice.co.nz/software/1106/athenacollector-athenaclinicals) — 3.8/5 (907 reviews) 4. [RXNT](https://www.softwareadvice.co.nz/software/26627/rxnt-emr) — 4.3/5 (495 reviews) 5. [AdvancedMD EHR](https://www.softwareadvice.co.nz/software/1018/advancedmd-advancedemr) — 3.6/5 (463 reviews) ## Reviews ### "Still needs some work" — 4.0/5 > **Sally** | *19 March 2026* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: They updated a few things for our company, like a different way to see provider's schedules which is a lot more comfortable and easy. > > **Cons**: It still needs some work and more options, specially when searching for a patient's chart. It should be easier for people who work on reports and have to go through a lot of charts in a short period of time. > > I've been using eClinicalWorks for almost 2 years now and not much has changed. It needs to be a little more user friendly and have more features and ways to do/search/view things. ----- ### "4 out of 5 Stars" — 4.0/5 > **Brandon** | *18 December 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The user interface is especially easy to learn and use for daily charting and schedule management. The color coding really helps as well. > > **Cons**: I don’t like how there are too many clicks to get to certain areas of the portal. Ease of access is there but it could be improved upon. > > Overall, I am satisfied with my many years of using eClinicalWorks. I do think it’s a great electronic health record but it could be improved upon and updated. ----- ### "eClinicalWorks is my personal favorite eMR for medical practices" — 5.0/5 > **Knott** | *15 October 2019* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up. > > **Cons**: The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to. > > This is a much less cumbersome software than that used in other offices. ----- ### "eClinical Works review" — 3.0/5 > **Verified Reviewer** | *10 March 2026* | Medical Practice | Recommendation rating: 5.0/10 > > **Pros**: There is a lot of information in one place on the dashboard and the color coded schedule makes it easy for users to identify open appointments at a glance. > > **Cons**: You can only have 1 user at a time in the patient profile which doesn't help for training purposes. Also, the dashboard is very busy. > > I think that once you get the hang of it, then it seems to be robust but I also think there is TOO much information and steps to make it user friendly. ----- ### "NOT for small practices." — 3.0/5 > **Verified Reviewer** | *26 January 2026* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: it is a very exhaustive EMR system with many functions and features that allow you to do a lot with your clinic. It is easy to apply templates and charting in a way you prefer. The patient portal is great. Easy to provide portals for the whole family without requiring everyone to have a separate email address. > > **Cons**: They charge extra for everything, which makes it hard to grow. For instance. They charge per virtual visit, which means your bill is never the same. They also charge for you to use an iPad, there is an extra monthly charge for the clearing house, an extra charge annually for ECPS, an extra charge for the integrated scribe, and so on. For a small practice, it can be prohibitive and very draining. > > The system itself is okay, but it is a behemoth that is used to being the big guy and didn't realize that smaller ones were providing the same service at a much lower cost. I went from over $1200 a month to $400 a month once I changed EHRs. eCW was slowly killing my practice. Once I decided to leave them, they provided me with my patient record in a format that no one was ever able to access. I had to start from scratch. ----- Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.nz/software/1131/eclinicalworks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/1131/eclinicalworks) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data