--- description: Review of Dispatch Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dispatch | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/411/service-dispatch/software) > [Dispatch](/software/131902/dispatch) # Dispatch Canonical: https://www.softwareadvice.co.nz/software/131902/dispatch Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/131902/dispatch?page=2) > Dispatch is a purpose-built platform for Home Service Enterprises that rely on independent service professionals to deliver a world-class customer experience. We make it easy by centralizing all service interactions onto one platform with our flexible suite of solutions that minimize friction, maximize customer experience, and provide real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers. Our solution integrates with your existing systems to provide a seamless experience for your team, optimizing your service operations, and providing a level of performance insight not previously possible. Onboard and manage your network, easily create and send jobs, understand job status and customer satisfaction, and communicate directly with your network, all in one place. The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can track their technicians in real time with the location tracker and receive automatic reminders about upcoming service. Our dedicated engagement team maximizes service provider adoption and usage by providing personalized training and support. Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base. > > Verdict: Rated **4.0/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 42 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Dispatch - **Location**: BOSTON, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting Integration - Alerts/Notifications - Automated Scheduling - Availability Management - Billing & Invoicing - CRM - Calendar Management - Compliance Tracking - Contact Database - Contract/License Management - Customer Database - Customer History - Customisable Forms - Dispatch Management - Document Storage - Electronic Payments - Electronic Signature - Employee Database - Employee Scheduling - Estimating ## Integrations (9 total) - HubSpot Marketing Hub - Marketo Engage - NetSuite - PayPal Enterprise Payments - QuickBooks Online Advanced - Salesforce Sales Cloud - Stripe - Twilio - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) ## Related Categories - [Service Dispatch Software](https://www.softwareadvice.co.nz/directory/411/service-dispatch/software) - [Scheduling Software](https://www.softwareadvice.co.nz/directory/4738/scheduling/software) - [Field Service Mobile Apps Software](https://www.softwareadvice.co.nz/directory/1875/mobile-app/software) - [Field Service Management Software](https://www.softwareadvice.co.nz/directory/4540/field-service/software) - [HVAC Software](https://www.softwareadvice.co.nz/directory/1552/hvac/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.nz/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [Connecteam](https://www.softwareadvice.co.nz/software/109560/connecteam) — 4.6/5 (5058 reviews) 3. [Housecall Pro](https://www.softwareadvice.co.nz/software/7729/housecall) — 4.7/5 (2737 reviews) 4. [Salesforce Service Cloud](https://www.softwareadvice.co.nz/software/363691/service-cloud) — 4.5/5 (820 reviews) 5. [FieldPulse](https://www.softwareadvice.co.nz/software/109782/fieldpulse) — 4.6/5 (411 reviews) ## Reviews ### "We switched from another dispatch system to Dispatch Me and love it\!" — 5.0/5 > **Marz** | *20 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites. > > **Cons**: Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit. > > It is easier to manage and everyone is able to use this system. We are now able to go paperless. ----- ### "Dispatch review 12/30/24" — 5.0/5 > **Jonte** | *30 December 2024* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great customer service. Reliable. > > **Cons**: Didn't have much offers for trucks with pipe racks. ----- ### "Dispatch an ok system for HVAC" — 3.0/5 > **Karrie** | *16 October 2025* | Construction | Recommendation rating: 4.0/10 > > **Pros**: Dispatch overall was super easy to implement and easy to use for scheduling. Easy one-way communication with customers from technicians in the field. Field techs liked the ability to review job on cell phones. > > **Cons**: When using the invoicing system, there was no way to edit or make changes as the job progressed if an error occurred or additional items needed to be added. Inability to color-code job types within the schedule display. No ability to do a vertical schedule, only linear, so you can not view multiple days at one time. Poor reporting ability. > > Dispatch for us, was a step up from using Google Calendar. For the overall dispatch and scheduling has been ok. Good means for communication from the field to the office. We used the invoicing section for a time but it did not meet our needs. ----- ### "Useful for small business and large business alike" — 4.0/5 > **Michelle** | *27 March 2020* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed. > > **Cons**: At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly. > > I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. ----- ### "Dispatch review" — 4.0/5 > **Becky** | *23 August 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like how easy it is to use, how quick you can learn how to use it. > > **Cons**: The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me. > > How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/131902/dispatch?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/131902/dispatch) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data