SpotOn Reviews

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Pros

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

Cons

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

Alternatives Considered

CAKE and Toast POS

Reasons for Choosing SpotOn

We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable.

Switched From

Lightspeed Restaurant

Reasons for Switching to SpotOn

Reporting, sleekness, and pricing

Pros

I like the user friendliness of the system. I love that training on the system was a breeze for my staff and the back of the house training was stellar and so easy to so.

Cons

Nothing yet. We have only had the system for 3 weeks, and as of today I haven't noticed any cons.

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Pros

Ease of use. Customer support very good. The training was very beneficial!

Cons

So far not much! We are going on 2 weeks now!

Pros

The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!

Cons

Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.

Pros

Very easy program to use. 24 hr customer support.

Cons

There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.

Pros

Easy to use. Lots of functions to choose from

Cons

Screen is sensitive. Sometimes it clicks out of SpotOn

Pros

For the most part the system is easy to use once you really get the hang of it.

Cons

I wish there were less steps for a lot of the processes. I wish there was a drag and swipe option on the screen for combining tables.

Pros

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was amazing to work with and I finally have a sense of understating the boh

Cons

It is a complicated system that was first not shown in detail which caused a lot of struggles to begin with.

Pros

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Cons

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternatives Considered

Aloha EPOS, Clover, Revel Systems, Toast POS and POSitouch

Reasons for Choosing SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternatives Considered

Aloha Cloud

Reasons for Choosing SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Switched From

Aloha Cloud

Reasons for Switching to SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Pros

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

Cons

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Alternatives Considered

HungerRush 360

Reasons for Choosing SpotOn

Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came true

Reasons for Switching to SpotOn

Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all

Pros

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Cons

It does not connect data to quickbooks so we have to use a bridge app.

Pros

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Cons

Nothing, all questions were answered, easy process and we have everything we need.

Pros

Spot On is very easy to use. Great for training new employees to this industry.

Cons

hotline support is weak. return calls are very slow.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

we purchased Imagine in 2016 because the cost of Aloha Support

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

user friendly and price

Pros

Love the ease of use, reporting, and customer service

Cons

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

Pros

Excellent remote accessibility to data, Intuitive reports and UI

Cons

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

It was too outdated and POS data are not remotely accessible.

Switched From

Aloha Cloud

Reasons for Switching to SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.

Pros

The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.

Cons

Honestly, we haven’t really had any problems so far.

Alternatives Considered

Square Point of Sale and Toast POS

Reasons for Choosing SpotOn

Our previous POS system was not able to provide the marketing and digital tools we were looking for.

Switched From

Restaurant Manager by Action Systems

Reasons for Switching to SpotOn

SpotOn provided a better product and a better value.

Pros

Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands

Cons

SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage.

Pros

Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.

Cons

I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.

Also, I wish we had more characters for reservation messaging.

Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.

Pros

Lots of features to work with and easy setup

Cons

Don't use half the features and makes a bit more difficult.

Alternatives Considered

Clover

Reasons for Choosing SpotOn

Online options

Reasons for Switching to SpotOn

Price

Pros

MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.

Cons

The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.

Pros

The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important.

Cons

There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too.

Pros

It’s easy to and and modify new menu items.

Cons

Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more.

Alternatives Considered

Square Payments

Reasons for Choosing SpotOn

Was sold!

Switched From

Aloha Cloud