User Reviews Overview
About HoduCC
Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing...
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- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Full Featured Call Center System
It's been a great ride
Pros
IVR capabilities are top-notch - very flexible and easy set up
Cons
Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement
Reasons for Choosing HoduCC
We needed a full featured product with price predictability and transparency.Switched From
AmeyoReasons for Switching to HoduCC
HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overview of HoduCC performance
To a large extent the performance of the application is good but if the reporting can be worked on it would be better.
Pros
Its web base and easy to adapt by new agents.
Cons
The reporting is not well detailed which doesn't make reporting easy.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Contact center solution
85 % satisfied
Pros
Easy to use to and its run with minimum resources
Cons
User interface need to enhanced, as its seem outdated
Top HoduCC Alternatives
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HODUCC: Best of breeds in ominiChannel Solution
Very Comfortable with the product.
Pros
Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.
Cons
Not yet observed as it currently meets all our contact centre expectations.
Alternatives Considered
Ameyo FusionCXReasons for Switching to HoduCC
Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
I highly recommend HoduCC to any business looking for a reliable and feature rich platform
it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."
Pros
It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.
Cons
none, for now, the existing features are enough and meeting my needs
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Working Together As A Team
We have had an excellent experience connecting to the HoduSoft Team so far, not only technical but the sales team as well. Together As a Team we work and grow along in our quest to provide the best customer service for our customers.
Pros
Hodusoft is a OmniChannel Contact Center , with a range of Channels, like voice ( Inbound / Outbound / Automated Dialing ) , SMS , Webchat , Email & Social Media.The internal Mini CRM or customer profile along with the basic ticket management provide a One Stop Solution for the SME's when is comes to the Contact Center Solution.About support , the team is always available and excellent in response.
Cons
Internal CRM or Customer Profile needs more refinement.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Experience So Far
Since we started using the updated software, it has been effective and the features are top-notch.
Pros
It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too.
Cons
Call reminder and graphical representative of both inbound and outbound calls
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent
We can simplify in managing end user call centre and contact center with HoduCC.
Pros
It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.
Cons
User login panel that showing tabs of user roles.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best
Excellent
Pros
Product easy to useIntegration easySupport available
Cons
Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good solution
Pros
Intuitive interfacesCapacity and performance
Cons
Statistics dashboards and supervisor profil
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best Omni-Channel Solution
The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.
Pros
The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.
Cons
Mobile App for Agents will be revolutionary.
Reasons for Choosing HoduCC
Less features, high maintenanceReasons for Switching to HoduCC
Ease of use, pricing, featuresResponse from HoduSoft
Thank you.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Flexible and Trustable software
We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.
Pros
HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable
Cons
We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop
Response from HoduSoft
Thank you!
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Accountability
It has been a wonderful experience.
Pros
I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.
Cons
Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.
Alternatives Considered
AmeyoReasons for Switching to HoduCC
Simplicity and reporting capabilities- Industry: Outsourcing/Offshoring
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
HoduCC Experience Feedback
The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution.
Pros
Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.
Cons
Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I can only recomend HoduCC
I'm working very well and close with the team, doesn't matter what kind of issue (sales/support)
Pros
I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional.
Cons
That the time line for the customization can be shorter.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HoduCC is Full of Features
Pros
HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.
Cons
There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.
Response from HoduSoft
We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good but slightly expensive
Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia)
Pros
Flexibility and easy to use, rich features
Cons
Chatbot integrationIVR Bank TransactionMarket Place Integration
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Amazing Solution
It has helped our contact team manage our customers expectations and win more customer trust.
Pros
I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center
Cons
For now, all the features available are all we need for our operation.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
YAXXA - HoduCC
The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.
Pros
We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.
Cons
Nothing we are currently very happy with the platform.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
HoduCC Review
We have a global team so using HoduCC allows us to connect in one system.
Pros
Integration into our data centres. Ease of use.
Cons
Admins not being able to take phone calls.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Hoducc
It has been good. However, we experience some downtime at times
Pros
I like the Real-Time Reporting/call recording
Cons
There are no aspect of the product that is difficult to use
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Solarisit
Pros
Ease of usage and prompt response from support team
Cons
The re-installation fee is rather high.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
HoduCC Review
Overall I have had an excellent experience working with HoduCC. I have found their team responsive when I need them and on time with their product releases. Additionally I have found their releases to be robust and without issues.
Pros
Easy to setup, use and configure on the fly. If anything needs to be updated administrators can easily log on and make the changes themselves. The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.
Cons
Sometimes there are additional reporting metrics we would like to report on that don't already exist however when we need a new calculation the turn around time is very quick.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
HuduCC and PBX solution
Single solutions for all channels
Pros
It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC
Cons
I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development
Response from HoduSoft
Thank you Sheejan.
- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Feedback
Pros
It is easy to use and the sound is clear.
Cons
When there is a technical issue on weekends, it takes days before it gets resolved.
