Yonyx Reviews

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Pros

- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available

Cons

- Advanced reporting needed some customization work

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

- Flexibility and customization features of the product - Reliable support from the support team

Pros

Technical support, Customer service and IT helpdesks

Cons

Customer experience sometime slows down due to downtime and unable to operate

Pros

That it works most of the time on a daily basis

Cons

That it isn't consistently working well.

Pros

Its very easy to use and learn more about your company and product

Cons

east to use , very accessible, reliable, Critical

Pros

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Cons

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Pros

Easy to use and it is used friendly, best customer service , Worth for every penny

Cons

Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime

Pros

The guidance that it gives and how prompt it is

Cons

Nothing in particular i think it's great

Pros

Yonyx is very user friendly and the data it provides is extremely useful as well.

Cons

Speed in which it loads, can be very slow at times

Pros

its a life saver all the info i need right at my finger tips

Cons

there really isn't anything I don't like about yonyx

Pros

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Cons

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

Pros

I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.

Cons

There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.

Pros

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Pros

Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money

Cons

It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.

Pros

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Cons

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Pros

Yonyx is great and makes my day-to-day job much easier! It's helps me stay more organized

Cons

Some things can Yonyx can be condensed to make navigating easier and quicker.

Pros

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Pros

Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

Cons

User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

Pros

Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Cons

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

Pros

This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .

Cons

The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.

Pros

Can always reply on the script for accurate information. Yonyx had never let me down.

Cons

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

Pros

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

Cons

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

Pros

What I like most about Yonix is that it is easy to use.

Cons

The only thing I do not like about Yonix is that it freezes some times.

Pros

Easy navigation for access denial reason

Cons

low information only carried, Need some brief explanation about search

Pros

No longer must you read scripts from a page or flip through looking for specific phrases. It fits on the side of the page and allows for quick and easy navigation.

Cons

Yonix occasionally has a few bugs, but after being reported, with just a quick click of a button, they are fixed within the business day.