User Reviews Overview
About Urbest
Urbest is a collaborative software that helps teams to organise communication, tracking, management and evaluation of tasks for general services and maintenance. Get rid of emails, SMS and other spreadsheets by putting all your...
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A very good software that makes our lives easier
We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.
Pros
Very easy to use, our team is very happy to use this software daily.
Cons
Nothing to say here. Everything works like a charm.
Response from Urbest
Thanks Luc,
It's a pleasure to help you along your growth and new offices.
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Computer Aid Facitily Mngt System: Urbest tops the league
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.
Pros
The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Cons
Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.
Response from Urbest
Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!
Best,
Team Urbest
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used for 6-12 months
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Review Source
Urbest Portalis
Pros
a better check for maintenance and a better connexion between users.
Cons
work wtih others partners than ENGIE to develop more skills.
Response from Urbest
Thank you for your comment! We appreciate. For your information, you can invite any service provider from your admin panel.
Regards,
Top Urbest Alternatives
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used for 6-12 months
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Review Source
Urbest is the innovation all modern Facilties Management companies needed yesterday
It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.
It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.
It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow
Pros
The simplicity, user friendliness, modern approach and workflow.
It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.
Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.
Cons
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.
It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps
Response from Urbest
Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Urbest is a key component for us in order to organise, plan, and get feedbacks.
Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.
Pros
Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.
Cons
Some features like a planning could be usefull in order to plan in advance some tasks.
Response from Urbest
Thanks Alexis!
We appreciate your feedback!
Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Urbest eases my life
I am able to manage queries from both tenants and landlords in a third of the time previously required.
Pros
The gain of time Urbest provides is very impressive
Cons
Really innovative stuff do not have inconvenients
Response from Urbest
Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
As a service
we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.
Pros
ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.
Cons
Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.
Response from Urbest
Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
A user friendly revolution in task management software
It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.
Pros
The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.
Cons
The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.
Response from Urbest
Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
You must need it
URBEST is perfect to centralize, manage and follow every actions & needs of stakeholders.
We are using it to manage premises buildings.
Pros
The flexibility of the solution. URBEST can evolve following our needs.
Cons
Nothing for the moment, even if we are using URBEST for almost one year
Response from Urbest
Thanks Ludovic,
We look forward to expanding to more buildings with your team.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
The Facility Management future is here
Pros
Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.
Cons
The product could be cooler by enabling more integrations
Response from Urbest
Thanks Maxime for your review!
- Industry: Commercial Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Easy tool
Help create a community
Pros
Very easy to implement: no technological barrier
Cons
Necessity to GO international for large groups with Many sites
Response from Urbest
Thank you Cécile, it's a pleasure working with you. We will continue our effort to delight your users.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Very usefull for social hoursing refurbishment
Architectural co-conception withs architects, ingeneers, contractors
Site management during construction works, interface between all actors : users, contractor, architects, client
Work management after delivery
Pros
Very user friendly, specially for no professional users : inhabitants, workers, etc.
the software is very flexible and adaptable
Cons
Nothing, except maybe the graphic interface...
Response from Urbest
Thank you Mister Gruson,
We look forward to helping you with more projects in social housing.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use
Pros
We highly value the ease of use and its simple integration into our work environment.
Cons
The application still has a lot of development potential even if it is already very complete.
Response from Urbest
Thank you Youcef! We look forward to bringing even more services and functionality into Urbest as we continue on our mission to simplify collaboration in facilities, property management and delivery of services.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Good tool to simplify communication
Pros
As a coworker, Urbest is very easy to use and simplifies communication with the site manager
Cons
Nothing to say here for the moment
Response from Urbest
Thanks Romain!
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Very good
Pros
I like it because it is simple, efficient and reliable
Cons
Might requires integration for equipment management
Response from Urbest
Thanks Pierre! We are looking into further developments and integrations on the equipment management side.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Nice and smooth
Pros
It is easy to use and the design of the interface is great
Cons
We are waiting for the api in order to integrate the solution in our Saas FlatBay
Response from Urbest
We look forward to combining our solution and delight people even more with FlatBay and Urbest wrapped up !
- Industry: Computer Games
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Top Notch Software
Pros
Interface extremely easy to use without any preliminary training and providing access to all functionality for me to operate.
Cons
Still some minor bugs to be fixed, but overall my experience was great.
Response from Urbest
Thanks Hugo!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Very fast implementation, lots of features !
Pros
It is easy to setup the product and to deploy it. Mobile applications are very useful !
Cons
Nothing to say for that, new features are often implemented.
Response from Urbest
Thanks Antoine!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Seamless job and tasks tracking
Pros
I love the interface Urbest has. The dashboard looks very neat and easy to understand.
Cons
The communication is in French in emails. I still did not figure out how to change the email notifications to English, but it doesn't bother much.
- Industry: Facilities Services
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Urbest is as a key player in the field of FM support solutions
Pros
easy to use, easy to share, low cost versus competition, copes with a vast pallet of requirements, meets all clients expectations and beyond
Cons
nothing at this point and given clients feedback. AS the company grows more feedback of customer experience will be incorporated in the current solution to the best benefit of future clients.
Response from Urbest
Thanks Bertrand.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Monthly for Free Trial
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Review Source
Ur(the)best
Time and cost saving
Pros
Easy to use and easy to integrate with other softwares
Cons
None that I know of yet as it’s been a great experience so far
Response from Urbest
Thank you Marie, its a pleasure to help you in office management.
Hugo
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
A good notification for a good action
Pros
What i like most about this is the daily collaboration
Cons
I think there is not bad thing today in Urbest
Response from Urbest
Thank you for your feedback Kevin, we look foward to integrating Urbest with Beeldi.
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Avis urbest
Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif.
Plusieurs options pourraient etre rajoutées
Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client.
Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ).
Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.
Pros
Application tres simple d'utilisation.
Premet un suivi des interventions sur sites.
Les messages instantanés avec les utilisateurs.
Cons
Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande.
Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )
Response from Urbest
Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee.
- Industry: Civic & Social Organisation
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Outil à forte valeur ajotuée pour les usagers comme pour les équipes
Pros
La simplicité d'usage et le gain de temps pour les équipes. Quel plaisir d'entendre les agents techniques dire que depuis qu'Urbest est déployé au sein de notre compagnie, les agents les remercient et les félicitent pour leur rapidité d'intervention.
Cons
On voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel ...
Response from Urbest
Merci pour votre retour Benoit. Nous sommes content d'apprendre que vous avez pu ameliorer votre reactivite grace a urbest!
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Le logiciel qui vous simplifie vos journées !
Le logiciel est très facile à prendre en main, testé et approuvé par mon équipe de maintenance ! De plus nos clients sont satisfaits du temps qu’ils gagnent en utilisant l’application URBEST !
Pros
Facile d’utilisation et un gain de temps pour notre équipe !
Cons
Aucun problème détecté durant l’utilisation de URBEST
Response from Urbest
Thank you for your feedback, Mickael!
