UJET Reviews

Pros

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Cons

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Pros

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Pros

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Cons

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Pros

I like the options to transfer and make multiple calls.

Cons

It sometimes glitches and has to be restarted from time to time.

Alternatives Considered

RingCentral MVP

Reasons for Choosing UJET

It was a business decision that I had no control over.

Switched From

RingCentral MVP

Pros

You can merge, transfer and mute calls. We could not do that on the last software.

Cons

It will lag sometimes when disconnecting the call.

Pros

I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

Cons

Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

Pros

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons

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Pros

The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past

Cons

I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET

Pros

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons

UJET is relatively new to the market place, with that said, their API are mature for a young company

Pros

Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.

Cons

Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.

Pros

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Cons

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Pros

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

Cons

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Pros

I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.

Cons

I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.

Pros

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Cons

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Pros

UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!

Cons

At this time, there is limited flexibility and in-depth reporting abilities

Pros

I like that it's very easy to use, and it's also fast

Cons

The only thing I will include is if it can record outbound calls

Pros

fast, easy and so dependable at times when you needed it the most.

Cons

some latency, sometimes it lags but sometimes not.

Pros

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Cons

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Pros

Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Cons

Would love to be able to review out bound calls. At this time were not able to

Pros

I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone.

Cons

I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer.

Pros

I liked how easy it is to maneuver and use during calls.

Cons

It is slow to load and sometimes it puts me in unavailable without notice.

Pros

its easy to use and very detailed in what you are using

Cons

nothing everything was neatly put together

Pros

The customer support with the product is amazing.

Cons

I would gladly list any cons however haven't had issues to report!

Pros

That it is very faster and it is very easy to learn.

Cons

Sometimes there is a little bit difficult to use when I am in a call.

Pros

It will show the details of the calls and if you have a managers access you will have full control on the reports

Cons

You need to download the date per agent if you need to check their status like break, lunch and etc.