Aloware Reviews

Pros

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Cons

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Alternatives Considered

Aircall, RingCentral Contact Center, Grasshopper and JustCall

Reasons for Choosing Aloware

The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that.

Switched From

Intermedia Unite

Reasons for Switching to Aloware

It seemed like the easiest system to implement and use within our budget

Pros

The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.

Cons

One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!

Alternatives Considered

Aircall and PhoneBurner

Reasons for Choosing Aloware

I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider.

Switched From

Five9

Reasons for Switching to Aloware

Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me.

Pros

The software fit our needs and was easy to set up.

Cons

Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all.

Pros

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Cons

Not all features a are intuitive to find, though extensive documentation exists within the app.

Pros

This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

Cons

There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.

Alternatives Considered

PhoneBurner

Reasons for Choosing Aloware

Call center need and user interface

Reasons for Switching to Aloware

Cost and its not just an outgoing call solution.

Pros

Yhey have average customer service help. Their pricing is very good

Cons

I signed up because the price was great but that was a mistake. The program is extremely difficult to use. Everything you do is a challenge. Just to load a list you have to go through about 7 steps on two different pages. It's very confusing. I tried it and spent hours each week with customer service. I really tried to make this work but it just wasn't worth it. This is still in their trial version and are making adjustments without giving notice. They have very good customer service but if you do sign up with them, prepare yourself for a lot of frustration

Pros

PRICE!!! EASE OF USE AND SUPPORT IS UNBELIEVABLE!! THEY ARE SO FLEXIBLE TO HELP WITH CHALLENGES AND CHANGES I NEEDED FOR MY BUSINESS AND VERY QUICK TO SUPPORT ANY ISSUE

Cons

THERE'S NOT ONE BAD THING I CAN SAY HONESTLY

Pros

The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen.

And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you.

Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.

As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for.

No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do...

But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service.

If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware.

There's no need to equivocate any longer, pull the trigger and sign up for Aloware today.

Cons

I'm sure there are cons, however I've yet to encounter one.

Pros

Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin

Cons

3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis

Alternatives Considered

JustCall

Reasons for Choosing Aloware

Their power dialer and 2-way texting as well as true ringless voicemail capability for multi-channel campaigns

Reasons for Switching to Aloware

Features and functionality and integrations

Pros

As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.

Cons

Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy.

Pros

I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!

Cons

There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!

Alternatives Considered

CallRail and Talkdesk

Reasons for Switching to Aloware

Aloware looked like the best option for us personally for all the things we were looking to do, it had deeper, better overall system to give us EVERYTHING we needed to grow this recruiting system

Pros

We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app.

Cons

There were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part.

Pros

Easy of use and great features for any business looking for a dialer. Less expensive than other options.

Cons

Call recording features had some issues but we solved them

Pros

That it had the potential for a lot of flexibility in call routing, recording and text messaging

Cons

It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Pros

Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us.
The software is easy to use, and scales well with our business.

Cons

Downloading data for the creation of reports is very slow (often doesn't work for large datasets).
Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way.
The cost is high compared to other similar software.

Pros

Easy to use, the new app is a big plus. Can have multiple lines

Cons

The line connexion with customers is not so good

Pros

Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.

Cons

Upload templates became difficult on certain computer.

Pros

Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend

Cons

Reporting and routing sometimes off . But overall still great

Pros

Best calling platform out there, and they keep adding features!

Cons

Minor ui/ux issues... Nothing else was a major issue at all

Pros

My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.

Pros

They appear to offer good rates and a good system, unfortunately this is not true.

Cons

Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid!

Pros

- Easy to use web based feature.
- Excellent for small and medium scale businesses.
- Easy CRM integration with most of the leading CRM softwares.
- Easy SMS and Call tracking.

Cons

- I have not found great deal of cons to write here but may the pricing can be a little bit lower so that a lot of small businesses can afford.

Pros

i love the function of the software. Tracking and automation is great.

Cons

The software is not extremely user-friendly there are lots of menus to click through and it is not extremely inherent where to click through.

Pros

Easy to use, you get everything you need in one platform. and easy to understand

Cons

I haven't try the crm, there is not much that I don't like

Pros

functionality! Many helpful features and creative uses. Makes marketing tracking super easy and automated

Cons

would be great to have video tutorials on how to use