CallHippo Reviews

Pros

Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

Cons

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one.

Regardless, the new account openings are resolved quickly.

Alternatives Considered

CallRail

Reasons for Choosing CallHippo

Pricing and support

Switched From

CallRail

Pros

I have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.

Cons

I'm looking forward to the return of the monthly subscription option for purchasing a single line.

Pros

Timely service, Quick TAT, Clarity in calls incoming and outgoing

Cons

More often texting gets impacted due to slow connectivity

Pros

Integrates with other features, good transcription of calls, high quality transcriptions.

Cons

Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They

Alternatives Considered

Aircall

Reasons for Choosing CallHippo

They stopped supporting outbound calls from Australia. They were great.

Switched From

CallTrackingMetrics

Reasons for Switching to CallHippo

It seemed a bit cheaper, but its not.

Pros

I can manage my team working remotely and can listen to their calls anytime with just a click. Excellent support from the company and TAT is only few minutes

Cons

I dont think I hated anything in the product so far in 6 years of usage

Pros

The ease of set up, the quality of calls, recordings to go back and monitor what's working and what's not. Best part is the support function - Always available and solves issues in a heartbeat.

Cons

Nothing in particular. Although would like a discount🤑

Alternatives Considered

Vonage Business Communications and RingCentral Engage Voice

Switched From

Vonage Business Communications

Reasons for Switching to CallHippo

Better fit for our business considering the number of users, functionalities required etc.

Pros

Their Support team is very good, and they provide support very quickly

Cons

Its call recording quality should be better than the present quality.

Alternatives Considered

AVOXI

Reasons for Switching to CallHippo

Their Customer Support is very good and fast.

Pros

- You can get a different service with better support 'skype for business'.

Cons

- Discuss your Use Case with the support team before making the purchase.
- Support doesn't even understand your use case properly due to lack of knowledge.
- They will try to sell you the product no matter what so, please get all the response over email as proof of refund.
- You don't receive SMS for verification. So, the service doesn't work.
- You don't receive calls for verification from Google Voices, Gmail, Google Adwords, Upwork.
- Again make sure ask before you make the final purchase because they don't wanna refund wanna your money
- Also, their automation mailer will disturb you even if you are on a call with them.

Pros

how understanding the agents are when addressing an issue

Cons

sometimes the wait time is a little long but if im honest certainly isnt a problem

Pros

Call Hippo is confortable and easy to use.

Cons

I dont have anything to say about call Hippo

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

Alternatives Considered

RingEX, Vonage Business Communications and Xero

Reasons for Switching to CallHippo

Well I noticed that it was more affordable to get a virtual number from CallHippo however that was not the case because I had to get on a plan which costed me more than I expected but by then it was too late to back out, luckily I spoke with [SENSITIVE CONTENT HIDDEN] and they recommenced that I upgrade my plan to get more benefits because I was also looking for afford calling per second billing and once I found out what the Platninum plan had to offer I was more than happy to choose it!

Pros

The software is feature rich with a PC app, phone app, dual channel switch options for improved network connectivity, address book, SMS, and many switchboard options.

Cons

The quality of the product is less than expected; calls are dropped, SMS texting isn't always able to send, and the PC app is very buggy.

Pros

Easy of deployment and average cost compared to others

Cons

After more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for it!" Essentially that is their way of increasing the price on you. And then also had gone ahead and moved us from monthly plan to an annual plan without our permisson. I have an email from their sales team when we bought that our prices was x dollars and it would "never" change. When we asked them to reconcile these, the palyed games for 3 months and did not respond to repeated requests to give us an answer or refund. The support has been nothing short of scam! I am incredibly disappointed how they treat their long-term customers. Stay away from this product unless you are fine working with charalttans.

Pros

firstly i like the numbering system and the whole arrangements with the auto answering voices and forwarding calls this is the feature i like most and your customer service is also good i like customer service so efficient and [SENSITIVE CONTENT] was supportive just helped now

Cons

mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant call back using the same number or any number i can choose. And then could atleast hold customers number for some period if havnt renewed sometimes the people are ill or some banking issues you shouldnt remove the numbers quickly

Pros

Has plenty of features, HOWEVER, these are all a waste of time when the call quality of the system is absolutely terrible.

Cons

The call quality is awful. People on the other end of the line couldn't hear me or make out what I was saying. They tried to make out it was my Internet connection which is a terrible excuse as I have super fast broadband, and after using a new system (Go High Level) I have had no issues at all.Their customer service is terrible also. I signed up and paid for a mid tier plan right away as we wanted to use the power dialer feature on the system. After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the support team right away to cancel the account and refund the payment we had literally just made.1 week later we still haven't received anything, and after chasing them we have been told they don't offer refunds.The system is not fit for purpose and you should avoid Call Hippo entirely.

Pros

Integration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

Cons

Call drops, Call Quality Issue, connectivity issue.

Pros

Being able to have different departments online at the same time. Also, the pricing is really good for what you get.

Cons

I just hope that internal transfers was part of the regular plan, seems something so basic for the service.

Alternatives Considered

Google Voice

Reasons for Switching to CallHippo

Price

Pros

This software is very user friendly and the customer support team especially getting assisted by [SENSITIVE CONTENT HIDDEN] He is very helpful and soft spoken and takes every query very patiently. I think all the customers should be handled by him . Even though he was suffering from Covid-19 he was very supportive.

Keep it up!

Cons

No Demerits .

Everything is fine . I think this is the best app.

Pros

Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls.
We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person.

I eventually proved I was correct after many hours and told them I wanted a refund. They tried to keep me as a customer and I told them no.
This amount of minutes they deducted was close to 15 but I was the only person who had trialed this number and I did not ever answer. I left 1 voice mail to see how it works. All up, including the time it took to connect, I would have spent between 2 - 3 minutes trialing this system.

I will be using RingCentral now because I have used it with another client and they are better in every way. They may cost slightly more but trust me pay the extra!!!

Cons

The customer service and sales are ridiculous.

Pros

None particularly. The app was a good idea but riddled with issues.

Cons

Lousy, lousy. LOUSY customer service. Over a day with a non-working phone number and no support. What a joke....

Pros

It has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.

Cons

Nothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it.
If they can have phone numbers for most countries in the world that would be better

Pros

It works enough to get by but nothing special

Cons

Billing and customer service is horrible. They just charge your card randomly for whatever amount the choose. When pointed out about an error it is supposedly fixed for couple months before surfacing again later stating "are missed to collect by system error"

Customer service is incompetent. They try to brand as US company but they are all Indians with that mentality of BS

I would wast time and your energy with these guys....just headache

Pros

Easy of use, setup and support they are always willing to help

Cons

it hangs ocasionally and it needs better voices for recordings.

Pros

I like how easy it is to setup. Hassle free activation, simple to add additional lines, employees etc. Has all the features anyone could want.

Cons

It is now a little expensive for me after covid the AUD dropped so conversions now make it more expensive than local companies unfortunately.

Pros

The ease of use with this is beyond exceptional. The kind of support and the TAT is something to talk about. The best software we have invested in.

Cons

There is actually nothing that we do not like about the CallHippo.