Push Operations Reviews

Pros

this is the easiest payroll system I have ever used! It is easy to maneuver your way around the system and it is so quick to complete. I have never been able to complete payroll faster than this system. This frees me up for getting on with other work. The support team are amazing! They are always so very helpful and courteous

Cons

This is a tough question as it is very hard to find something that I dislike. If I really had to think of something I guess it would be that if I complete an offrun and there has been a stat day, I have to remember to make that calculation and add it to the run

Pros

Very intuitive, very easy to use. Small business, so they listen to what you need, and if there are any issue

Cons

Customer service can be a bit slow sometimes; but often it's because I want something that added to the program that doesn't already exist.

Alternatives Considered

Reasons for Choosing Push Operations

Switched From

Pros

The look of the sight is appealing. It is easy for Managers to get comfortable with the software.
Easy payroll application; I process payroll for 5 companies and use the application on a daily basis. I'm happy with the support that PUSH offers.

Cons

I would like to see more use of the HR functions. I also find that there some functions that can be streamlined.

Pros

Very easy to use and the scheduling made our lives easier!

Cons

There isn't much we don't like! I would like to see if Push could talk to our POS company so our labour reports could work with our system!!

Pros

My team uses the scheduling feature. This saves several hours, with the team adding in their own availability and admin using the information to schedule 2 -3 weeks out.

Cons

If employees work in more than one class, under the same company, they don't get just 1 T4 but up to 6 of them. It's a hassle.

Pros

Automated stat pay calculations, clock ins/outs, user empowered communication platform such as staff leaving special requests such as vacation pay, incorrect punch in/out notes, etc.

Cons

I can't really pin point anything at this point but if I had to leave a feedback on its challenges are the development of its mobile apps to feature more wholesome and advanced usability for admin users.

Pros

The software is straight forward and easy to learn. It has allowed us to better match staffing to demand and most importantly, control our labour costs. The support staff are friendly, responsive and very knowledgeable. They intuitively understand hourly labour in the hospitality sector.

Cons

If PUSH could provide product updates faster it would be appreciated as there are a few areas for improvement with the software (i.e. employees cannot view timesheets on the time clock). But we are grateful for the platform they have developed and the support they continue to provide and are confident that their development team will have a solution within a few months.

Pros

We moved from ADP and it was a night and day difference. The ease of running payroll and setting up a weekly schedule is hardly worth comparison. As well, the integration between timekeeping, scheduling, and running payroll makes services like ADP seem like complete dinosaurs. No need for a clunky time-clock - employees clock in and out on an iPad. Holidays are automatically calculated - Yay! I literally spend about 2 minutes to run payroll. Finally, submitting an ROE is as easy as clicking one button. Two major headaches removed from my workflow. This industry has been waiting a long time for a product like this. Don't think twice about moving to Push. Rid yourself of the pains of payroll and scheduling.

Cons

Navigating user permissions and categories can be confusing at times. There have been a couple of times where I have had to contact customer support in order to locate a user permission.

Pros

I love the web interface. It's clear and easy to use and makes running payroll a breeze. Scheduling is incredibly easy and allowing different users separate permissions has helped me a lot in terms of delegating certain tasks to different staff. I have referred many people to push, and I will continue to do so.

Cons

I don't like that the website does not work very well from phone/tablets. I can't approve hours or shift changes unless I'm at a desktop/laptop.
This is quite annoying and I hope that you can fix this issue in the coming months.

Pros

The personal support and the emailed chat conversation that is provided after getting assistance.
The reps are amazing!

Cons

The "online manual" is not very helpful at all. That is definitely balanced out by the level/style of customer support provided though.

Pros

Ease of use for the staff plus accountability for time off an shift change requests.

Cons

Some of the challenges handling administrators access.

Alternatives Considered

Reasons for Switching to Push Operations

Pros

Very user friendly, easy to setup, excellent customer service.

Cons

Could use some more reporting for auditing. Does not interface with Quickbooks yet.

Alternatives Considered

Pros

Easy to use and very convenient. Love the ability to login and adjust hours for our guys

Cons

Sometimes it doesn't capture employees login.

Pros

The ability it gives the staff to find their own replacements for shifts. I can post the schedule and if anyone wants to trade or give up a shift, I know that the other person has accepted the change by the shift swap request.

Cons

I have been using the system since April 2017 and have not found anything to complain about. The least liked feature would be the employee request screen that lists all asked for requests. Would be nice to sort by date and hide last years requests.

Pros

The ease of running payroll with this system saves so much time and stress.

Cons

One very small issue is that when you are creating push messages if it times out your draft is not saved.

Pros

The ease of having my schedule combined with my staff clock in and clock out, and have it communicate with my payroll has saved time and money doing stat count backs, processing ROEs T4s and really just everything.

Cons

The scheduling module still needs work for ease of use, but is a work in progress. Excellent upgrades have been made in the year and a half that we have been using it. I am sure this will continue.

Pros

Easy to use. Simple step by step online manuals.
Excellent live chat option for assistance
the reps in customer service are phenomenal.

Cons

that it caters to restaurant scheduling. We are a hotel and would love to see the system grow and be able to code:
hotel occupancy, arrivals and departures so that we could use the scheduling system in full.

Pros

Push takes the reign on payroll so we don't have to worry about if things are correct or not, they get it right every time! It makes our company flow so much better and takes away a lot of anxiety and stress.

Cons

Not necessarily a con, but when you submit a question to them you receive an auto e message saying they have received it. Getting another email, without the answer is not great, I would prefer to just wait for my answer.

Pros

Payroll for 60 employees takes minutes. Extremely cost effective. We scan all employee documents and upload the files to the individual record eliminating hard copies. Scheduling is a breeze and easy to learn. Customer support is the absolute best. If you have a restaurant you NEED Push.

Cons

Admin permissions can be a little confusing. Mobile functionality is somewhat lacking at this time

Pros

It is very easy to use and navigate so that I can teach our newest recruits with no problem.

Cons

The side icons can be a bit confusing as some of the wording is the same.

Pros

The payroll processing is really helpful for my team and has really improved our processes. I appreciate that I can see who else is on vacation when approving requests.

Cons

The entire program could be more intuitive. It is also quite slow to load. I wish there was more option for customization.

Pros

Payroll can be done online from anywhere, I don't have to go in my business and have to write cheques.
The time capture is easy, no more spread sheets, and the staff likes the system as well.

Cons

Upgrades for the tablet should be done automatically, or announced per email.
Otherwise I do not have any problems with the software or tablet.

Pros

It’s simple. For scheduling, budgeting labour, ensuring everyone’s clocked in and paid. I also train others to use the program and that is simple as well

Cons

A few quality of life changes could be made. But nothing major enough that I can conjure it off the top of oh head

Pros

I work at a small Thai restaurant and needed a good payroll software that was easy and fast and this one didn't disappoint. I tried a few others but this one worked well for our needs. I liked the interface and it was pretty intuitive as well. My manager and I have been using for a little while and would recommend.

Cons

It could have a little more q&a page to answer questions when learning but the customer support was good as well. I would like to use more to fully understand.

Pros

Transparency (managers and staff can check info themselves),
Ease of approval between managers and accounting, and
Smooth workflow from scheduling

Cons

Mobile feature could improve to get close to full experience from the web, especially on the accounting side.