Veeqo Reviews

Pros

Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.

Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Cons

I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.

Pros

Veeqo is an great software that streamlines your inventory management, order processing, and shipping tasks. It offers a user-friendly interface and empowers you to efficiently handle your e-commerce operations. And it is completely FREE.

Cons

There are some important automation features missing that prevent me from moving from another software, which if added would make life so much easier and faster when it comes to fulfulling orders. I list some here:1. Automatically assigning orders to custom packaging groups so the correct order size and weight is calculated with the product and packaging together. E.g. a tempered screen protector weighing 80g with 11 x 21 x 1 (w x h x d) dimensions will go into a bubble envelope weighing 10g with 12 x 21 x2.5 (w x h x d) dimensions. So that would be a total weight of 90g. If the order has two screen protectors, they would automatically still be assigned to the same envelope as its dimensions allow for two screen protectors. If there are 3 protectors, then the next packaging size up would be used, etc… Veeqo does not have any options to define custom packaging. 2. Automatically merging orders placed by the same customer at different times, so only one order is shown in the list with the correct packaging assigned and calculated weight, and one shipping label is printed.3. The automatic assigning of IOSS to orders that require it. 4. The automatic printing of cn22 labels for orders that require it. Cn22 should print immediately after the shipping label so we know they are together.5. Add the option to add customer name in the pick list template so those who pick and pack simultaneously can do so easily instead of printing multiple pack lists.

Pros

User-friendly interface with OK top-level reporting
Works well with 3rd parties channels, I think this is where the initial design and build has gone into!
Customer service seems like good guys but seems under a hell of a lot of pressure.
Integrates with carriers well.

Cons

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back.

Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate!

You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do!
When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated.
You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming.
It doesn't automatically allocate purchase orders
Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem.
You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's.
A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

Pros

Quick and frugal interface. Easy to get things done quickly once you get a hang of it. Does 75% of what we need out of the box. Constant improvements going on in the background. Comparable to other inventory management platforms for smaller businesses.

Cons

Poor onboarding/startup experience with inadequate or outdated help guides. Since i have past experience in ecommerce and software packages in general, i was able to figure out some of the functions but there was no way to be a 100% sure of how things were interconnected without trying in live setup. There are some pain points here and there all along the way but fortunately nothing that stops things totally.

Pros

It is easy to use. The layout works well for me. Easy to understand too.

Cons

Packing lists are not very useful, the layout is not like other e-commerce platforms. It has a "Lag" when trying to print. Tell it to print and go make your coffee and it might be done.

Pros

The people who work there. They really help with any issues so you are not left in the dark.

Cons

It was working and then it wasn’t. It was shipping from my Shopify account hooked up to my Amazon FBA but then it stopped working.

Pros

I like it free to use and the customer service guys are super responsive.

Cons

Need a better UI I can't see the full name of the product I need to ship

Pros

Low cost and ease of use are excellent reasons to use Veeqo. The promotional discounts are a nice extra

Cons

We are unable to have our UPS account linked and use Veeqo UPS at the same time so that we can choose between Veeqo and our own account for absolute lowest price on every shipment. Our negotiated rates for some sizes and weights is better and ideally we should be able to choose.

Pros

I loved that virtually every channel we sell on was available on Veeqo. We came over from using a similar platform, but Veeqo is loaded with tons more features! The interface is easy to use and support is fast.

Cons

Our only dealbreaker was not being able to integrate with Woocommerce. I was told that the feature is currently in beta, but seeing as it's our primary platform, we'll have to wait until that stable version is released. Aside from that, totally pleased with the platform.

Pros

I like Veeqo. I was first confused on how to use it since I did not have any software before on MCF. But I realized it made my job easier and it was recommended by Amazon. Really nice that I gaining the benefits of using it. :)

Cons

The customer service sometimes takes a while to respond to questions. Especially if there is DHL shipping service. Getting errors using that service.

Pros

Nice interface to look at and looks slick on the front end.

Cons

The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating.

Their inability to listen to customer feedback and deal with very simple requests is quite something.

The experience and flexibility that was sold to us wasn't real unless you went to Enterprise.

If you're a high volume and low margin retailer their pricing structure is crippling.

We needed to do a custom integration with a certain shipping provider as we have a good rate, we were happy to do it and told it was possible pre-sales. When we came to do it, it turned out that we needed access to their Shipping API and they'd only do this on Enterprise despite us not requiring any of the Enterprise level features.

As you can imagine, the 'not advertised' pricing structure for Enterprise means one thing, it's very expensive. It was going to more than nearly quadruple our cost per month to simply get API access.

Speaking to our customer success manager was like banging my head against a brick wall... I explained several times what I needed and asked for pricing, he took a few days to finally give us some very vague pricing. I asked for more details, he didn't supply them.

Meanwhile, we'd spent another month's subscription with them due to the delays in getting answers.

We then go to cancel, oh, the cancel any time thing... Yeh, actually it's 30 days so you'll get charged again, you agreed in the T&C. Hardly a friendly approach to servicing clients.

Pros

Easy to use
Intuitive
Just works!

Cons

Price can be prohibitive for smaller eCommerce businesses

Pros

Takes out a lot of the headache of shipping labels and despatch. Saves a lot of time overall. Good support from Vera. Good that there is an app too - which should be developed more hopefully.

Cons

Doesnt work so good with XERO. Also a little buggy at times with some anamalies - but this is gradually improving all the time. The rest of the support team could be a little less dismissive at times and listen better...like Vera does.

Pros

Shipping integration.
Two-way communication between integrated channels.
Custom invoices etc.
Easy to use and to teach other staff members.
Customer service both over the phone and via email is fantastic.

Cons

Handling of multi-currency could be better and should allow you to print an invoice in the chosen currency.
Manual invoice creation for business customers could be more in depth and the ability to email and invoice straight out without downloading would be ideal.

Pros

That it handles all of the multichannel eCommerce facilities that we need in one single system that is sleek, modern and functional - and costs nothing!

Cons

Nothing so far. Still early days, but I've not found any issues with the system as yet.

Pros

- The platform is intuitive and easy to use.
- The support offered is fantastic.
- The price is just right.
- Saves us hours per day.

Cons

We haven't come across any cons yet. We've been using it for a few months now and everything has been working fine.

Pros

It can get sales data from all my sales channels. The user interface is smooth and feels lightweight.
It organises all my postage.
I got a medium package and the Veeqo staff set it all up for me.
The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.

Cons

The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly

Pros

The integration with Amazon is very good, saves several steps when printing labels

Cons

Online AI is not very good, takes you loops to answer questions. The email support is very good and responsive.

Pros

If you're selling items on a lot of different platforms, it keeps track of your sales in one place, which is a big time saver for small businesses like mine.

Cons

Honestly, this is a cool product that has a good concept, it's just too expensive for what it does. It also doesn't interface with some markets .

Pros

I enjoyed the easy installation, customer support through chat and video call, and how it helps me stay organized.

Cons

It was a bit difficult to learn how to use the product and also, it can slow down at times

Pros

Switched to Veeqo a couple of weeks ago, glad to say after a slightly complicated set up, it quite simply just works!
Couldn't do without it, efficieny has gone up and lets us automate our picking and packing with shipping labels & inventory management.
I would recommend this software to anyone.

Cons

Lack of Etsy integration (in the works)
Initial set up whlist necessary is a bit complicated (not really a issue)

Pros

- Saves me loads of time running my online business
- Great support team
- Cloud-based so can access the app anywhere!

Cons

None - really happy with both the product and the service Veeqo provides :-)

Pros

Saves a lot of time as we don't need to constantly check for orders and update our inventory as Veeqo does this for us. Integrates with our accounting software. Great support team.

Cons

None as of yet! We're really enjoying the software :)