User Reviews Overview
About Odoo
Odoo is the #1 open-source integrated business apps suite. Main apps include Website Builder, eCommerce, CRM, Accounting, Project Management, Warehouse Management, Manufacturing, Human Resources, and Marketing. There is an app...
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Flexibility and efficiency in work management.
It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.
Pros
Odoo has helped me maintain control over employee attendance and keep a record of their hours. Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details. I have also used it to perform automatic salary calculations based on their working hours.
Cons
Although Odoo is an excellent tool for management, whether for human resources or other areas, it has integration issues with other systems, which can make it complicated and sometimes require additional development.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
All solutions in one platform
Great software with out of the box functionality
Pros
Functionality at a great price, flexibility and price
Cons
Cannot think of any issues with the platform, you can customize easily.
Alternatives Considered
Zoho OneReasons for Choosing Odoo
Expense of NetSuite and lack of required features of QuickbooksReasons for Switching to Odoo
Lacked a lot of the functionality that we required- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
DO NOT USE ODOO!
I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up for a year and adding all the users upfront would be cheaper. I started with using the platform to replace QuickBooks. I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something. By the end of the call, he had not answered how to enter beginning balances. It is a basic function of accounting software, but he didn’t know and said he would get back to me. Here we are three months later, and he hasn't gotten back to me. There were other outstanding items I needed answers to, but he hasn't responded to any of my emails. I emailed him asking for a phone call, but I got ghosted. I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it. I run a business, and waiting three weeks for that is just unacceptable. Getting no response from my "Account Manager" is unacceptable. Clearly, he's got the wrong title because he manages nothing! He can't even do his job.
So, now, this gets worse. I asked for a refund because the platform is unusable to me. Guess what? I won't be getting one. Why, you ask? Because the company is based in Belgium and I am in the States. Seriously, that's the reason they gave me. WHAT THE HECK?
I've now switched to Zoho and can't be happier! Please consider my experience and try something else instead!
Pros
I like that there are many apps in one platform.
Cons
The applications are not user-friendly! I'm good at learning software, but this one is foreign and complicated. The customer service is HORRIBLE!
Top Odoo Alternatives
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great CMS for any business
Very good. I really believe, that we couldnt find any better all in one software for our business.
Pros
Easy of use for any customer. And absolutely best price for small business.
Cons
To manage some small parts might be really hard. For example translate something on website.
Alternatives Considered
Zoho DeskReasons for Choosing Odoo
Subscription Invoices where not developed and complicated.Switched From
Bitrix24Reasons for Switching to Odoo
I liked, that is very popular and open source, even if I am not using open source version.- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Complicated implementation
I purchased 5 users in February of 2024 and I am still implementing it in July of 2024. I am unhappy with being convinced I should buy 5 users. With a limited budget it would have made more sense if it was recommended by the sales rep that I buy one user and purchase customer service packages to help me implement it and to be trained on it. While I am hoping to get it going and rolled out soon, I want to warn small business people that they must understand that it is not easy to migrate information from former applications. Such as Xero, Woocommerce etc... And that you have to pay Odoo to get any help with implementation or training.
Pros
I like that one application can do the work of 20 different applications.
Cons
The implementation cost and how confusing it is to migrate data over from my current software. Also, there are so many versions of Odoo and not enough training documentation when they update to a new version.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
ICT Expert
"I recently had the opportunity to experience the services offered by this Odoo, and I must say that I am thoroughly impressed. During or after system development stages including the training sessions, the moment I reached out for assistance, the team was incredibly responsive and professional. The quality of the service provided exceeded my expectations, and I would highly recommend their services to anyone in need. Thank you for your exceptional work! :)"
Pros
Its Enterprise Resource Planning [ERP] Software that offers a suite of business applications for all businesses which includes the following:
1. Comprehensive All-in-One Business Platform.
2. Modular and Customizable.
3. User-Friendly Interface.
4. Automates Processes and Workflows
5. Real-Time Dashboards and Reports.
6. Works Online and Offline.
7. Integrated Communication.
8. Accessible from Any Device.
9. Scalable Cloud Hosting.
10. Active Community Support.
Cons
I witnessed that on the Dark Mode, there are some text in a certain field that doesn't appear perfectly (In some cases totally disappear), so I was suggesting that text should always change to readable while on Dark Mode.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
One system that rules it all. Accounting, CRM and ERP for a steep price
My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.
Pros
Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.
Cons
Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.
Alternatives Considered
PerfectViewReasons for Choosing Odoo
Because e-boekhouden costs 30 euro and for the complete package of odoo i pay 30 euro. Simple mathSwitched From
e-Boekhouden.nlReasons for Switching to Odoo
Pricing is much better and you get much more then only crm- Industry: Packaging & Containers
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent support
Excellent. I loved it so much I started telling all my professional contacts about it whenever they are looking for a solution.
Pros
Whenever I need help with something that doesn't work the support is fast and efficient, they make the effort of checking out what's going on in my database and make short video clips to show me how to solve my issues
Cons
Some tools are not easy to customize (e.g. partner map on website), we just have to accept them as they are, which is not always perfect
Alternatives Considered
Microsoft ExcelReasons for Switching to Odoo
Overall solution incl. website and plenty of services- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
In the end the support was great
Overall satisfied but resolution of problems can take quite some time.
Pros
Excellent support from [sensitive content hidden] on email marketing problems.
Cons
It took too long to discover that our problems were caused by an Odoo code update 2 weeks before.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great ERP system with plenty of potential for optimisation
Pros
Many functions already included as standard.
Access via mobile app is a good extension for daily work.
Competent Support.
Cons
Many functions are not mature until now.
Regulations applicable in Germany are not taken into account, in particular requirements from the Working Hours Law (ArbZG) and accounting.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
An Odoo Defender Review
beside all the pros and cons. Odoo is just awesome, the overall experience i had with Odoo during the last 9 years is very positive.
Pros
The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it.
Also some apps are just easy to learn and well documented.
Cons
- Luck of technical and functional documentations ( functional is getting better faster than technical ).
- Luck of automated migrations tools ( a pain for customers too ).
- Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly.
- Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.
Alternatives Considered
Sage Construction SuiteReasons for Choosing Odoo
It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )Reasons for Switching to Odoo
It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Software and Product Horrible Implementation and Support
Overall Odoo is a GREAT idea and great product. However with their model and support I believe you will get frusterated. You will bring one your client 1/2 way through your project after spending alot of money or be frusterated the entire time when you need to do anything special with their product. They like to point you to something called a SUCESS PACKAGE but with all due respect when that becomes the reply when you cannot even create a transaction for a purchase you should go with another product.
Pros
Alot of Features...If you have the patience and the money you can do anything.
Cons
The Support and the Platform is sometimes very vauge. It does not make sense errors out and relys on a module platform for most functionality which makes you reliant on a third party.
Alternatives Considered
Bitrix24Reasons for Choosing Odoo
Shopify nickle and dimed you constantly and took commision on all sales. Their model was self serving and not what we were looking for. However though its self serving in alot of ways it does work for a simple implementation better than Odoo.Switched From
ShopifyReasons for Switching to Odoo
We did choose it over Shopify but we may for the Customer Service and Support alone and replies like well if you need help with that you will need to PURCHASE a Sucess Packet after spending 800/month for their software we opted to go elseware.
- Industry: Textiles
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business
We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.
Pros
Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics.
Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain.
Speedy work, with better GUI, its best for large/medium industry.
It perfectly supports Importing, exporting or migration from another ERP.
Transactional control, tracing over network is available, secured platform for business.
Android app is available, can be worked smartly on it.
Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach.
Bottle necks, cycle time, EOQ can be configured on it,
With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool.
For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.
Cons
Customization is not easier, with depth documentation is required, which is unfortunately is not publicised.
Limited database server type, it's somehow difficult to configure with existing dedicated database server.
Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice.
Some pages, do not display properly on android app, specially visuals.
Reasons for Choosing Odoo
less control over transactions, business volume and scenarios were not implemented in ERP.
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Buckle your seatbelt, it's going to be a bumpy ride!
The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME
Pros
Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally.
The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work.
The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.
Cons
The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly
Alternatives Considered
StatiiReasons for Switching to Odoo
It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Extremely disappointed by the Odoo solution and teams
So far: 3.5 years of development, 3 different consultants, over 60k€ "invested", countless hours spent on our side (client-side) to be as solution-driven as we possibly can - and still NO idea when our Odoo application will be in production. Our frustration is running wild.
Pros
The flexibility of the software, which in theory allows you to customize the software according to the needs of your business.
The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.
Cons
The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers.
We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place.
On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible.
Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.
Reasons for Switching to Odoo
For having a single app and single database. So far, we have nothing.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Best CRM platform
I have found that Odoo solves several problems in our company, especially by centralizing all management operations in a single platform. Thanks to Odoo, I save time by avoiding manual tasks and automating processes, which allows me to focus on higher value-added tasks. In addition, the easy customization of the platform allows me to meet the specific needs of our company while maintaining full control over our operations.
Pros
As a user, I find Odoo to be a comprehensive and customizable platform for project management, accounting, human resources, sales, and marketing. The platform is easy to use and offers detailed reporting and analysis capabilities to help businesses make informed decisions in real time, which can improve their productivity, efficiency, and overall profitability.
Cons
As a user, I find that one of the main drawbacks of Odoo is the initial learning curve, which can be quite steep for beginners and requires extensive training to master all the features of the platform. Also, some features may not be suitable for all types of businesses, which can lead to additional costs for custom add-ons. Finally, customer support is sometimes slow to respond, which can lead to frustration and delays in resolving issues.
Alternatives Considered
WordPressReasons for Choosing Odoo
Odoo has more features and is easier to use.Switched From
VepaarReasons for Switching to Odoo
Opting for Odoo provides an all-in-one business management solution with integrated functionality for project management, accounting, human resources, and sales and marketing. In addition, the easy customization of the platform allows it to meet the specific needs of each company.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent ERP to manage your business operations
We used to use spreadsheets before switching to Odoo and the savings in time and effort, plus the accuracy of the information is the main value we receive. Particularly, the Recruitment module helps us to configure an Application Tracking System, and now, we have visibility over KPIs that before was not possible. The implementation of an extension of the CRM module allow us to customize easily the system to our needs too.
Pros
Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.
Cons
The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.
Alternatives Considered
SugarCRMReasons for Choosing Odoo
Because managing business operations in spreadsheets it is extremely time-consuming. It requires a lot of coordination and is prone to errors.Reasons for Switching to Odoo
Because provides more modules. The availability in our market of Python developers to extend and customize the platform was another reason.
- Used Daily for 6-12 months
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Review Source
Extensive ERP for a small to medium sized business.
Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.
Pros
Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.
Odoo uses Postgresql as database.
It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.
Overall a very useful ERP.
Cons
I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.
Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.
Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.
I would also like to see more reporting options like traditional desktop apps.
Customer support for the Community Edition are limited to the forums and some manuals for older editions.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great software, but avoid Odoo direct Implementation
We were quickly convinced that Odoo as a system was going to be the right choise for us and our business evolution. Changing the company mindset of using Spreadsheets and custom independent apps over to a proper ERP/CRM system was a big step and challenge, but ultimately worth it.
We innitially decided to go with Odoo's drect "Success Plan" packages to help us get up and running. These are working on a hourly basis, and everything they do/say/write is deducted accordingly. As we were new to this, we got hooked into their "system" by being told we needed about XXX hours for helping us through the whole process. Eventually those hours ran out and I was told we need about 50% more to completion. After paying for it the extra hours quickly ran out and we were demanded to pay more. This is where I stoped and found a local odoo Partner to take us the rest of the way, to much better success.
My advise is 100% for the Odoo system, but avoid getting them to set you up or onboarding you if you're new to this. Instead try to find a local company or Odoo Partner for that. Also try to get Project quotes for onboarding instead of by-the-hour methods.
Pros
Fantastic bag of integrated tools from Inventory management, CRM, Sales and Supply chain working together to optimize our opperations. The logical and natual choise for us evolving from a small company into a medium enterprise.
Cons
Odoo's Onboarding team was a total waste of Time and Money and I seriously felt like being milked for every penny along the way. Eventually I dropped them and restarted the process with a local dev company and much better experience.
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Go down the Odoo rabbit hole at your own risk!
Deploying Odoo is much more complex and time-consuming then most people recognize at the outset. If you try to set this up on your own, or even go the cheap route with freelancers, expect to fail. If you try to deploy it on a dedicated server with extensive customizations, expect to pay out the nose and get burned. You should be very skeptical of any customizations promised and demand payment terms that incentive getting the project done.
Pros
Odoo is one of the most customizable solutions out there, great for both goods (inventory management) and services (project management) needs. You can create any number of additional fields or workflows, and works great with the other Odoo applications. Its also a fraction of the cost of similar ERP packages like Dynamics, Netsuite or Oracle.
Cons
There's really no reason to use Odoo's accounting package separately from other Odoo applications. Its an ERP solution, not a stand-alone acconting package.
Odoo also doesn't have any payroll functionality, limited credit card processors and the connection to bank accounts relies on 3rd party plugins. But the biggest drawback is that you need an experienced project manager, an Odoo developer and 6 months of work to implement the solution.
Response from Odoo
Hi Anonymous Reviewer! We analyzed your feedback and appreciate the positive as well as constructive feedback you submitted. Without having your company information we have no way to reach out to you to help alleviate the difficulties you have had, however please contact us on our help page at www.odoo.com/help to request assistance. We understand that an implementation can be simple or complex based on the unique conditions of each company, and perhaps in the case of your organization the needs were complex enough to create challenges for you. We provide free resources to remove barrier to entry for small companies, but encourage larger organizations with intricate workflows to consider an official partner who has been trained to handle ERP projects as opposed to a non-certified freelancer (as is common with Netsuite, SAP, Oracle, etc). Our #1 priority is the success of your project, so contact us and let's find a solution together! Thank you for your feedback. :)
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Odoo CRM- Operations
Business problems being solved are:
- Entire working modules for Material raising, Inventory, Logistics and Finance operations being solved.
- Communications across teams in an easy way related to sale order.
- Service modules, Ticketing for customers, Sales lead management also being performed.
- Seamless experience of multi-dimensional teams sitting across different geographies to know the update and nuances of current sale order.
- A bit cumbersome to use and involves complexity across functions.
- Value for money but do require external customizing implementations of functions.
Overall, able to resolve operational gaps with customization of modules to suit the business needs but require adequate time to comprehend the flow.
Pros
Best part:
- Once completely customized different teams like Inventory, Manufacturing, Logistics, Finance can easily integrate on the platform.
- Communication across teams for updates on operation process.
- Any kind of new functionality needed per se different businesses can be implemented.
Cons
- It is not easy to use, much effort and training needed to understand.
- Requires much of customization and suits to big business which have standard models of functioning.
- Requires good internet speed else it works too slow making usage experience quite wary.
Response from Odoo
Hi there, thank you for the review. We understand you had some challenges here, we'd like to help! While any ERP software implementation is going to be a challenge, especially when customization becomes necessary. With Odoo, many business processes can be performed right out of the box with zero customization. If you did a self-implementation please get in contact with us or check out some of our online resources about the challenges/customizations you experiences and we can help find the best solution for your company's specific needs. Thanks for being an awesome member of the Odoo community and we look forward to your feedback. :)
- Used Daily for 1+ year
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Review Source
industrial engineer specialized in the business area, project manager and Odoo consultant
It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. It is the most complete ERP with the best support and the largest community and continues to grow. Undoubtedly the best proposal for small and medium-sized companies because of its relatively low costs compared to all the characteristics it has. Its easy use and the integration of all its modules make it the perfect tool for any company that needs to manage its processes
Pros
It is a complete business suite that allows the management of multiple applications for managing the processes of a company. It has a friendly interface and has easy handling and configuration in all its modules. all applications handle information in an integrated manner. Integration among all its modules that facilitate its usability. It has a very large community of users and with the best support for this type of applications. It has the best prices in the market and even has a free version for small businesses. undoubtedly has the best price quality ratio among all software of its kind.
Cons
because it is designed to touch all the areas of management of a company, it has some areas with some weaknesses regarding the competition such as human resources, payroll and adjustments in the configuration of some countries that do not have a lot of presence in their community. Although it is very intuitive and is designed to facilitate user use, knowledge must be available about the processes in question in order to exploit the full potential of this suite.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Why Others When Odoo Is Here?
Pros
From entering Raw Material into company to sell it as a Finished Product and even after sales, Odoo captures all the information with financial impacts in really nice and simple way. Process of goods receipt and delivery with quality checks are simply stunning. Moreover, it's mobile and web based features are reasons to stand ahead with other competitors. It has all features which are essential for any company, with really simple and interactive user experience and can easily integrate with any third party app.
Cons
There should be more features in Quality Module which are compulsory in FMCG and Pharmaceutical industry. There should be parent Manufacturing Order under which sub-orders will lie, so that issuance of product is made separately as per real issuance OR issuance should be made against Work Orders instead of Manufacturing Order. Speed is also another area which should be looked.
Alternatives Considered
SAP S/4HANA Cloud, Oracle PeopleSoft, Dynamics 365 and QuickBooks Enterprise- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A Comprehensive and Flexible Platform with Great Tools
Overall, my experience with Odoo has been very positive. The platform offers a wide range of tools that are easy to use and integrate seamlessly with each other, which has greatly improved our operational efficiency. Customer support is helpful, although response times can sometimes be slow. Despite this, once in contact with the support team, they are always professional and resolve any issues efficiently. The platform’s flexibility and customization options have allowed us to tailor it to our specific needs, which is a big plus.
Pros
I really appreciate the wide variety of tools available on the platform and how easy it is to use them
Cons
Although customer service is great once they respond, the response time can be slow. For example, two Wednesdays ago, I opened a ticket regarding an issue that could only be resolved by contacting the support team. I didn’t receive a response until the following Monday, after I reached out via WhatsApp to an executive who found the ticket and partially resolved it through email. I continued communicating through email to fully resolve the issue, but didn’t receive a reply. I even opened a second ticket, and the situation was only fully resolved the following Monday. The executives were very polite and resolved everything, but the response time could be improved, including acknowledging receipt of the ticket sooner
Alternatives Considered
DocusignReasons for Switching to Odoo
Have more tools beside the sign application.- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Enthusiastic user (Odoo, mon amour)
Like it or not, Odoo is not a choice because there are no alternatives.... Competitors are light years behind....
If you know him it is impossible to leave him
Pros
friendly interface, facilitates switching from one function to another and completeness of the system
Cons
Too many bugs that cause a lot of perplexity, instability and insecurity
Difficult on-premise installation, difficult implementation.
Extremely limited documentation.
Some Odoo support operators respond after several weeks and without a solution, with the very high risk of having the system blocked.
Other Odoo operators, however, are very competent at finding solutions to bugs
