Yesware Reviews

Pros

There are many useful resources that Yesware can integrate with, including ones that you might already be using. Personally, I find the integration with my Google Workspace email and Salesforce to be particularly helpful. This integration makes it easy to keep everything connected and tracked as I reach out to new potential clients and work with existing ones. It is also cool that you can work through the LinkedIn integration to get work done from one place rather than having to jump from one tab to the other to accomplish your marketing goals. It has many useful tabs just above your Google Workspace tabs that show up at the top which include an activity tab to see what is going on within the email you are currently in. It has a Prospector tab which you can use to find leads and gather data about the leads. The contacts tab allows you to add new contacts within your Google Workspace platform. It even has a Template tab you can use to create new email templates so you can avoid recreating the same emails and responses over and over again. Just click on a template and it automatically populates into the email. You might have to make a few custom revisions, but other than that, it cuts down a lot of repetitive messaging and reply actions. Other cool tabs include Campaigns and My Reports tabs which help you through your creative marketing process to manage and review data and analytics about things you already have in the works.

Cons

Even though Yesware and Salesforce work fine together within the Google Workspace platform, a message keeps popping up saying that the features are incompatible.

Alternatives Considered

HubSpot Marketing Hub, HubSpot Sales Hub and HubSpot CRM

Reasons for Choosing Yesware

I eliminated the need for separate email software to create a newsletter and track all activities to outgoing and incoming emails.

Switched From

Constant Contact and Mailchimp

Reasons for Switching to Yesware

Other software was very time intensive to learn how to use. It drastically reduced my costs to send emails, reply to emails, track emails, and newsletter activity.

Pros

I like the fact that unlike most email tracking programs, Yesware actually plays nice with MSFT Outlook. Most of the compeition is gmail only.

Cons

Bit of a resource hog. Also it sets off false positives with my anti-virus program and sometimes it crashes outlook.

Alternatives Considered

Saleshandy

Switched From

HubSpot Marketing Hub

Reasons for Switching to Yesware

Honestly, I can't remember, but I do remember being unsatisfied with the brief time using SalesHandy. With the limited number of email tracking software that works with Outlook, yesware quickly became the obvious next choice.

Pros

It is very easy to use and light on the system.
I was able to access all my client emails and keep track of them on yesware. Most importantly I loved the way yesware functioned and it always asks before installing on your other emails so that it does not interfere with every other email.
Also, I like the interface and it makes me understand and also gives alerts when the user has read my email and has checked out my links and read my material.

Cons

The support is not so great. I did not get to see 24 hour phone or chat support which disappointed me. They can bring more features compared to other tools in the market.

Alternatives Considered

Mixmax

Reasons for Choosing Yesware

It was easier as it was online and did not have downloadable versions. It's UI did not interfere with Gmails which I really liked. It was more convenient to use. More features were present. Like I get to know when my customer has clicked a link and has gone through my material or just read my email.

Switched From

Streak

Reasons for Switching to Yesware

Decision by the company head and costs.

Pros

I do like the level of customer support that is provided, I like the features that are offered like real time reporting and real time notifications, campaign analytics, templates, marketing tools, CRM services, etc.
I like the relatively easy to use layout and crisp design. I like the auto reply feature.

Cons

Compared to its competitors this product is expensive. It is not easy to integrate with other products although it claims to be.
Some aspects were complex and difficult to use. I experienced an issue with auto reply and the entire software started to malfunction

Alternatives Considered

MailtrackPro and MailTrack

Reasons for Choosing Yesware

Mailchimp wasn't functioning properly with our existing products

Switched From

Mailchimp

Reasons for Switching to Yesware

The extra features seemed useful

Pros

The tracking and email notifications on open of an email from the prospects has helped me to figure out best way of targeting right audience.

Cons

The price is constantly changing after subscription is taken.

Alternatives Considered

Mailchimp

Reasons for Switching to Yesware

In the trial itself they had many features which is much needed to understand the product.

Pros

Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

Cons

There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Pros

1. Email delivery confirmations are SO helpful. The instant notifications are great as well as the ability to find delivery details on a specific email in history. Plus, not requiring a read receipt to get the confirmation is huge.

2. Email schedule function makes it easy to draft emails but not interrupt employees evenings or sleep!

3. Follow-up reminders are a great way to not let a task get delegated and forgotten.

Cons

It doesn't play well with my Gmail screen - it covers the bottom of the email where my email attachments normally show up - so it's hard to verify the right attachment is attached - or to delete it.

Pros

It is eye opening to be able to track emails you send and the clicks and opens they generate. By knowing what happens with your emails on the receiver's end, you change your followup strategies.

Cons

Nothing we not like about Yesware. We're not using the Campaigns feature as we have other software for that, and that is not their core functionality.

Pros

It's an efficient tool to develop mail marketing and outreach clients that are mostly favorable for your product or are responsive to your mails. it can notify you about the opening of mails from the side of a client.

Cons

It has disadvantage of not to setup proper time schedule to follow up proper mails to several specially engaged clients. Somehow, it also seems to be buggy and adding a new template will alter subject lines eventually.

Pros

Yesware streamlines email tracking and scheduling. I find it useful for knowing when my emails are opened and managing follow-ups efficiently.

Cons

The only issue is that it sometimes slows down my email client, which can be frustrating during busy times.

Pros

We've been using it for several years and were notified recently by Yesware that the version that supports local versions of Outlook 365 is being eliminated. We were told that Microsoft is limiting the ability of developers to use plugins for PC-based Outlook, so they are dropping support for that in August 2020. We use our own ISP for email, using POP/SMTP mail, not a cloud-based environment hosted by Microsoft or Google. What we liked about it was its simplicity once set-up, and the ease of telling whether or not someone opened the email sent, and where that person was located.

Cons

The support organization was Zendesk, a third party. We found that every time we'd have a question or issue they were very responsive, but it took forever to get resolved. Most of the time we'd just live with whatever it was we were dealing with.

Pros

When my company initially announced that we were installing Yesware, I was cautious. I have been with my company since we were at about 25 employees and it felt like another spurt of growing pains moving towards having all of out business communications tracked and logged in SFDC. Once we had it installed, I realized how much value it provides. You're able to track when someone opens an email, where they open the email from & if they viewed content that you attached via the Yesware integration. You can also quickly add new contacts via the integration with SFDC without having to open another window.

Cons

No major issues with the product, but one issue that I have with the Gmail/SFDC/Yesware integration is that when you're attempting to add a new contact directly from an email, it doesn't always auto-populate the correct information leading to a less efficient way to enter new data.

Pros

The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

Cons

As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great

Pros

Yesware is great at what it does. I use it to track emails, and it is always accurate and prompt. It enables me to engage prospects and clients in a timely fashion.

Cons

It's a little pricey per user. Yes, I know it's in line with industry pricing, but as our team grows it's getting pricey.

Alternatives Considered

Mixmax

Pros

1. The product's cost/value proposition is one of the best out there.
2. Instantly, Yesware provided value by informing me whether a prospect opened an email or not.

Cons

1. Some additional information about how Yesware would integrate with other CRM's would be helpful...however, I can probably Google the answer.

Pros

Excellent product & value. If you want to close sales this will help you! Know exactly who is opening your emails, clicking to your website, and checking you out on social media.

Cons

No cons so far! Long time user with no issues.

Pros

We've tried several different solutions for tracking emails, creating new leads, and hosting email templates for quick use and found Yesware to be the best. It's easy to use, clear, and was easy to set up with our CRM (Salesforce).

Cons

Nothing - I've used it in the past (2 years ago) so I'm trying to figure out the new look and feel.

Pros

Yesware seems to have the best email tracking - telling you exactly who, when, and where they opened the email. It was easy to set up, use, and get data from it. One of my colleagues used it for months and was able to share with us exact details from her cold emailing to help us refine her approach and be more effective. It's also one of the first I think that started doing this and it makes a huge impact when you're sending hundreds of emails a week, like we often do in our company.

Cons

My only issue with yesware is that it seems other software has very similar features built in. Many people add email tracking - for example, we also use Nimble which has email tracking, and many other CRM's do. Yesware is simpler, more tools and data, but for our specific company I have a hard time seeing the extra value and paying for it when we already have the same basic service (email tracking) built in.

Pros

It allows me to know exactly when someone has opened an email I have sent. When I call shortly thereafter, they often say, "I was just thinking about you" -- especially if the email was sent days or weeks earlier.

Cons

When you send an email to multiple people, you don't know which of them opened the email. I often send several emails instead of CC'ing to overcome that.

Pros

Free! Huge pro is that it is free to use for unlimited email tracked and also it is simple to set up and implement across multiple emails.

Cons

If you had asked me 6 months ago to write this review it would have been extremely positive. However, over the past couple months I think the quality has gone way down. I think it confuses MY opens with other people's opens. This is based on my own testing (and obviously this is a huge issue with an email tracking service. Also it doesn't get as specific (time, date, location, etc.) as a lot of other options out there.

Pros

The tool is easy to use and simple. You can create email campaigns, track open and reply rates, and schedule when an email should be sent. This is a great way to track follow ups with your clients.

Cons

There are a lot of email tracking tools out there and Yesware doesn't really have strong differentiators for me. I've used Outreach, Tout, they're pretty much all the same tool.

Pros

Yesware is incredibly easy to install and use, Our entire sales team uses to track emails and it has enhanced communications with potential clients. Allows for better strategic planning and the email templates are awesome!

Cons

There is nothing I dislike about yesware.

Pros

Yesware saves so much time by automatically adding any & all emails to SFDC when the contact is listed in SFDC. So easy to set-up email campaigns and schedule when to send them. Makes my life as a sales person so much easier

Cons

I cannot really think of any cons to the product. It is a great product.

Pros

I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

Cons

I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

Pros

I love that I can create my own personal email sequence with content that I create. Quick, simple and easy to use. Great user functionality.

Cons

I did not experience and major problems. The tool worked as well as I needed it to.