User Reviews Overview

About ELMO Software

ELMO Software is a cloud-based solution that helps New Zealand organisations to effectively manage their people, process and pay. ELMO offers a comprehensive suite of cloud HR & payroll software solutions that can be configured...

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Feature ratings

Value for Money
4.3
Features
4.4
Ease of Use
4.6
Customer Support
4.3

Browse ELMO Software Reviews

240 of 240 reviews
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Verified Reviewer
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 10/10/2022

User review

ELMO has been used by our HR team for over five years. It has gotten progressively better and easier to use. Now, I know exactly where to go in ESS, how to request information or support and have more clarity around my performance management, than ever before.

Pros

I use ESS ELMO software nearly every day in my role; for requesting leave, undertaking mandatory training, keeping an eye on performance KPI's and measurement.

Cons

Finding a payslip from my company is difficult.

Response from ELMO Software

Thanks so much for your review. We really appreciate the time you've taken to share your positive experience when using ELMO's Employee Self-Service module. Kind regards, ELMO Team

Replied 18/10/2022
Helena
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 12/06/2023

Great everyday use

I have thoroughly enjoyed using this system.

Pros

The ease to pick-up and learn this platform, back end. I have used other products that have been far more complicated.

Cons

There are limitations, as with all systems. The 2 way integration with ELMO pay is a particular pain point resulting in duplication of work effort and not being able to create reports in Analytics combining HR Core and Payroll

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 30/11/2021

Good system - more suited to Offices than Hospitals

Easy to use, just have to put in more effort on our part to make it work for us.

Pros

Visually ELMO is easy to navigate and logical to use. Suits us for performance reviews and new starters.

Cons

Reporting. We would like to be able to get learning hours in a report that is "good looking" not having to download a csv file only to then have to filter, sort and "make pretty" for use. This is important to us because learning hour are required for Nurses to keep their qualifications and certifications.
Also, most of the help received by ELMO System Experts could do with some improvement. They don't seem to understand the needs of the client/customer when working with them to come up with solutions.

Response from ELMO Software

We really appreciate the time you've taken to write a review. ELMO's Dashboards feature, under Analytics, can help you create user-friendly charts that can be easily exported. Your system administrator can reach out to your Account Manager to work out solutions specific to this feature. Kind regards, ELMO team

Replied 6/12/2021

Top ELMO Software Alternatives

Eddie
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 4/05/2023

interaction with this questionair

the little I have used it today I think its ok , I am not sure what the benifits will be . time will tell.

Pros

very easy to use and understand . However I imagine it is developed in north America and I do question have connected the understand of us people here in New Zealand . I . E there prehaps should be some more flexibility with selecting working job roles and also market sectors to choose from or enter our specific application in job and market approach . I . E , we sell engineering steels to the general fabrication market also the heavy structural steel industry here in New Zealand.

Cons

This is the first time to be introduced to ELMO and hats off to our markets people for having the forethought to present this software app for the benifit of our employees.

Coeli
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2023

Bookkepper

It was great, less than a month of using but it help us. user friendly

Pros

The leave monitoring and the update from the management. You will be updated and know what happen to the management. Specially for the offshore team

Cons

When i first log in my other password that was in my computer was remove

Adam
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 13/10/2020

All in one HR?

It does it's job, but the user interface and functionality leave a lot to be desired. The only way to get answers to questions is through logging a ticket, and this can sometimes take a while to get a response. This can be frustrating when the issue is timely.

Pros

We use ELMO to track compliance courses, as well as track performance appraisals. It does both of these jobs well enough.

Cons

The course building application is woefully restricting and dated. We don't use it anymore, and create eLearning modules in a different program to upload into ELMO.

Alternatives Considered

Moodle and Ascender Payroll and HCM
Sunny
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/05/2023

Feedback

User-friendly

Pros

User-friendly and I like the design, easy to get started but can be improved in the future to be more powerful.

Cons

Sometimes, the function is not clear and makes me confused.

Caitlin
  • Industry: Government Relations
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2023

Excellent and efficient software.

excellent and easy to use very happy.

Pros

Easy to use, efficient for time-management and to enter new / old employee details.

Cons

Individual link sent for first time access, confusing.

Matthew
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2023

Busy Coolangatta

easy

Pros

Easy. The directions given and the setup made it an easy platform to use

Cons

None really, The directions given and the setup made it an easy platform to use

rommel
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2023

Elmo Revs

Pros

User Friendly and very easy to use. Love it

Cons

Hang s up a bit. There pop up suggestions but at the end you need to type in the information it needs

Clinton
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

4
Reviewed on 11/10/2022

Elmo has a modern, clean interface, and can be highly customised

We use Elmo for our Leave applications, personal leave, Annual leave etc., as well as keep us updated on what documents/certificates/checks are needed for our employment.
Also Elmo enables us to provide some onboarding modules for our new staff, so it's great to have that in one place, and means the new staff become familiar with it's operation from the start.

Pros

Ease of use is high. Clean layout within the software is helpful. Customisation means we are not forced to use pre-defined templates as with some other apps, so we can tailor the forms to suit our business processes.

Cons

The other side of the customisation coin, is that the forms seem to need creating from scratch. At least that's the feedback I have had, as a user, from the staff who are creating the forms, but this might be a gap in their knowledge so might be good to look at Elmo/talk with a rep to see what pre-defined templates they may have available.

Response from ELMO Software

Hi Clinton. Thanks so much for your detailed review. It's great to hear your feedback about ELMO's Leave Management and Onboarding. Please do not hesitate to reach out regarding pre-defined templates, your system administrator or your Account Manager here at ELMO can help. Thanks again, we really hope you and your organisation continue to benefit from using ELMO Software to streamline your HR processes! Best wishes, ELMO Team

Replied 30/10/2022
Debbie
  • Used for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 20/10/2017

We have the ELMO Learning module - so far, so good! Easy way to get learning out to the...

Pros

PROS: ELMO was relatively easy to install, and the single sign on function is great as it means we don't have to log on separately to use the system. The system has been branded to look the same as our other platforms, and is quite intuitive in terms of navigating around. The ability to deploy learning opportunities from the Library works well, and we're also able to generate our own content using the course builder. The support team have been great - particularly with more presence in NZ! The data and tracking we get from the system has worked well for us and allows us to provide real time analytics to our management team.

Cons

CONS: We have come up against some limitations, particularly around linking learning items together - e.g. if we want to run a webinar using Skype across the organisation, we can't embed the Skype link into an invitation direct from ELMO. We also wanted to be slightly "out of the box" and use ELMO for collation and recording of Driving Licence details for example, or apply for an unlisted external programme using the system. This proved to be more challenging than we thought, but it is probably more to do with an unintended use of the system rather than a particular system issue......

Pratik
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 4/10/2022

Good Learning Management Sysytem

ELMO software has streamlined the learning and tracking completion of learning modules. Easy to do performance assessments as well.

Pros

It is easy to navigate the learning modules, assign and track completion

Cons

Bit difficult to search the learning modules. There should be a way to add the learning modules into categories and this would make it easy to search and allocate the modules.

Response from ELMO Software

Hi Pratik, Thank you for taking the time to leave us a review, we're glad to hear you are enjoying ELMO's Learning Management System. Your feedback regarding categories has been passed on to our Product Development team. Kind regards, ELMO

Replied 17/10/2022
Vicki
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/07/2021

Easy of People Management

All staff that I have had the experience of working with have been extremely professional and helpful along the journey of implementation. Could not speak higher of them as a team.

Pros

Ease of use and ability to implement product is very high

Cons

You currently don't have the ability to have two managers

Response from ELMO Software

Thanks for the wonderful review, Vicki. It is great to hear about how the ELMO team has supported your organisation through the implementation process. Your feedback has also been passed on to our Product Development team.
Kind regards, ELMO

Replied 12/01/2022
Vasilios
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 30/08/2021

If you are a small business Do Not Buyt This Product

Very disappointing.

Pros

The only thing that was in line with the salesperson's demo was rewards and recognition.

Cons

The customer service is horrible, it is always on you to chase them.

Response from ELMO Software

Hi Vasilios. We appreciate the time you've taken to provide feedback.
Your Account Manager has been in contact with you to discuss your areas of concern so that we can work together to improve your experience with ELMO and deliver an effective outcome.
Thank you for your feedback,
ELMO Team

Replied 7/09/2021
Matthew
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 18/07/2019

ELMO Review

Elmo was supposed to provide us a seamless HRIS solution and could not be further from the truth. Many months down the track and we are still battling with the system. If it was not for the 3 year investment I have no doubt that I would have pulled the pin by now. Do not use this as your payroll solution, otherwise you will end up with headache after headache.

Pros

What was presented in the demo was so different to what was delivered. This included the customer service...

Cons

It was clunky. So many issues with it that they did not even know what to do half the time. Everything was always sent to the Dev team to look at.

Tony
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 8/12/2022

A 99% good experience

I have been using Elmo for quite some time and over all it has been an enjoyable experience. Even prior to using it for my job I used it to get some needed courses that started and were needed for my career in Security.

Pros

The software is well set out enabling me to see what courses I am yet to complete and they are easy to use across all hardware platforms (iPhone, computer etc.)

Cons

Occasionally there are issues with using an apple device that requires the course to be done on a computer. This delays what should be a quick and easy course into a long and drawn out one as access to a computer is difficult, where I always have my phone on me.

Response from ELMO Software

Thanks so much for your detailed review of ELMO, Tony! We really appreciate the time you've taken to provide feedback on your experience over the years, and great to see you are still enjoying ELMO's LMS. We've passed on your feedback regarding mobile usage for your training to our Product Development Team. Many thanks, ELMO Team

Replied 13/12/2022
Vic
  • Industry: Security & Investigations
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 11/05/2022

Excellent portal for a large security company

Problems? There are no such things. Only challenges that are life's little tests.

Pros

The pleasant UI and the way the system has been implemented for staff is well thought out and easy to navigate.

Cons

Nothing springs to mind unless you include the "user to keyboard interface". You know, the one who always forgets his password.
Whilst it is very simple to reset, i'm running out of passwords.

Response from ELMO Software

Thanks so much for your review, Vic! We really appreciate the time you've taken to provide feedback and are enjoying ELMO's UI. Kind regards, ELMO Team

Replied 30/10/2022
Daniel
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/08/2021

Good software

Very positive

Pros

Excellent product- has allowed us to bring training , onboarding and payroll and a Human resource database into one system

Cons

Document attachment could be larger to allow bigger documents to be saved

Response from ELMO Software

Hi Daniel. We really appreciate the time you've taken to provide such great feedback. Your feedback has been passed on to our Product Development team. We hope your organisation continues to benefits from using ELMO's cloud-based solutions.
Best wishes, ELMO Team

Replied 8/09/2021
Andrew
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/10/2022

Great platform

easy to use, great way to merge leave, HR and learning modules in one system.

Pros

being able to see things such as forecasted leave helps an employee to work out when they can take leave etc.
being able to share recognition with peers and for the company to see it also is great.

Cons

perhaps the forecasted leave could be on the home page of the leave? just sometimes a little annoying to go through different pages to find out?

Response from ELMO Software

Hi Andrew, Thanks so much for your review and it's great to hear about your positive experience using ELMO's cloud-based solutions. We've passed your feedback regarding forecasted leave on to our Product Development team. Best wishes, ELMO

Replied 18/10/2022
Shamal
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/08/2021

ELMO Feedback

Good experience

Pros

Great management software. Brings transparency to ones performance

Cons

I did not have any bad experience with this software.

Response from ELMO Software

Thanks for the review, Shamal! It is great to hear that you have had a positive experience using ELMO's Performance Management solution.
Best wishes, ELMO

Replied 7/09/2021
Cody
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 19/09/2019

STAY AWAY!

Pros

Looks pretty
nice colours
sales people will tell you anything you want to hear

Cons

The sales team promises you everything, but doesn’t know how the system works.
The payroll package is only part built and only partly functioning.
Stay away!

Nicole
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2022

Recommend ELMO

Pros

It is very intuitive and once I had used it for a few months I could troubleshoot most issues staff were having.

Cons

There are a few things it can't do, can't think of them off the top of my head, but I'm sure that is the same with all similar products.

Response from ELMO Software

Thanks so much for the review, Nicole! We hope you continue to enjoy ELMO Software. Best wishes, ELMO Team

Replied 2/12/2022
Robert
  • Industry: Security & Investigations
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 11/08/2021

Great for a training programme

Pros

This product allows you to find what you need with ease. Places items needed to do on top and gives you a clear time period to have the items completed.

Cons

The program doesnt have the items in alphabetical order making it sometimes difficult to find something in a hurry.

Response from ELMO Software

Hi Robert. We really appreciate the time you've taken to write a review and thank you for your feedback. We've passed this on to our Product Development team.
Best wishes, ELMO

Replied 7/09/2021
Nicole
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2022

New user

The Sales experience was exceptional. We are yet to start using the system although the implementation schedule looks very achievable and workable for our business

Pros

Intuitive, user friendly and everything is integrated

Cons

not sure as yet as we haven't started actively using it.

Response from ELMO Software

Hi Nicole. Thanks for your great review and feedback on your experience with the team so far! We are so excited for you to start using ELMO to help streamline all your HR processes. Best wishes, ELMO Team

Replied 19/12/2022
240 reviews