Rippling Reviews

Pros

We use Rippling daily in our office. It helps us keep track of our employees, their payroll, benefits, and HR needs. Rippling is very easy to use and is extremly cost effective for all of the things you can track and manage in one spot.

Cons

I have not had a con or a bad experience as of yet.

Pros

I really like how easy it is to navigate through all categories. All data is delivered in a clear and concise way. Most, if not all of my questions are easily answered by logging in and searching the subject in question. This is a fantastic program from an employee perspective.

Cons

I really do not have any cons, this is a wonderful employee tool!

Pros

From a user standpoint it is pretty simple to figure out.

Cons

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for?

Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist.

Customer service sucks.

Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Alternatives Considered

BambooHR and Gusto (by Dovetail )

Reasons for Choosing Rippling

We wanted to upgrade to an HRIS. We also had concerns about Paychex after our longtime rep went mia and we received some unpaid tax liability notices.

Switched From

Paychex Flex

Reasons for Switching to Rippling

Price. BambooHR is a great HR software but the Trax payroll was too lacking for anything but simple payrolls. Also Rippling lied and we believed their promises.

Pros

Across HR, IT, and FP&A, Rippling provides a unified platform for efficient administration. It's a fantastic resource for bringing together disparate areas of an organization's operations, such as payroll, costs, benefits, and IT hardware.

Cons

Considering its numerous benefits, Rippling might be difficult to grasp at first because of its many features and capabilities. It may take some time to become used to all of the options and capabilities, and the learning curve may be rather high. There is room for enhancement in customer service with regards to response times and the clarity of responses given.

Pros

Mobile Accessibility: Rippling offers a mobile app, making it easy for both employees and administrators to access HR and payroll information on the go.

Self-Service for Employees: Rippling provides employees with self-service options, allowing them to update personal information, access pay stubs, and make benefits selections through a user-friendly interface.

Cons

I've found it difficult to edit my elections in the platform on a few different situations. For example, I have had a hard time finding where I can edit how much I want to put in my commuter benefits every month. Rippling can do a better job of making the various tool more navigatable.

Pros

The ease of use on a day to day basis is perfect. I also love that Rippling does all of the dirty work for you, onboarding is now a breeze and payroll processing is small potatoes now.

Cons

It was tough getting ownership to agree to a HRIS but now they see the beauty of it.

Alternatives Considered

Paycom

Pros

Rippling integrates almost all of the administrative tools a startup founder need, HR, payroll, benefits, IT management - to name a few we used. It's easy to setup and have good self-help interface. We recommend Rippling to small companies and startup founders alike.

Cons

The transition from self-payroll to PEO by Rippling was a bit confusing and inconvenient, thought maybe by no fault of Rippling. The transition caused generating 2 W2s and made team members change insurance in the middle of year. I wish we had known this and will just do PEO from the start.

Pros

Simple and easy system for time keeping

Cons

Nothin really. The system is easy to use

Pros

I love how simple Rippling is for me and my team. I can jump in to the admin or employee side of the app and find exactly what I am looking for. There are lots of powerful integrations for the software that we use. I often use the mobile app and it is just as solid as the desktop version.

Cons

My only gripe is that payday celebration comes a day or two late. =)

Pros

Super easy to use for all the tools a general user would care about.

Great for overviews on my benefits, understanding payroll and details there and submitting time off and managing that portion for the employee experience.

Cons

N/A - I've had a great overall experience with Rippling

Pros

Nothing. Never got to actually use it because they de-activated my account and kept my money.

Cons

Their "portal" for documents to be e-signed is like a bad version of google docs- without the ability to import. You literally cannot import a pre-made document. You can paste the content and reformat it- so good luck with anyone transferring from another platform, anyone with pre-existing documents, basically anyone that wants to edit a document outside of their terrible text editor.

Alternatives Considered

DocuSign, TriNet Zenefits and QuickBooks Desktop Enterprise

Reasons for Choosing Rippling

I thought Rippling would be an all-in-one piece of software, and I was wrong.

Switched From

DocuSign

Reasons for Switching to Rippling

I was told that Rippling would out-perform Zenefits, QuickBooks and DocuSign combined. That turned out to be a lie, and I am now out over $1000.00. They have no customer support. Good luck getting any issues resolved or getting anyone to help you if you need a refund. When I asked for a refund, my account was cancelled, I was ghosted and no refund was ever issued.

Pros

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Cons

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Alternatives Considered

Bob

Reasons for Choosing Rippling

Namely was not a suitable platform for our company, for many reasons I've included in their review.

Switched From

Namely

Reasons for Switching to Rippling

Bob was not able to support US benefit administration.

Pros

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Cons

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Alternatives Considered

Gusto, myStaffingPro and Paycor

Reasons for Choosing Rippling

Not only was the customer/account service at ADP unreliable, the system itself was outdated, complicated, and not user friendly. We had several tax, payroll, and reporting issues occur with ADP and made the decision to move to a move modern solution.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Rippling offered us the ability to integrate many of our existing SaaS solutions via API to our account. Onboarding and Offboarding using one tool was a sell for us, as security is important to our company. The ability to accommodate all of our needs and the seamless reporting available were great selling points.

Pros

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

Cons

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Alternatives Considered

Paycom and ADP TotalSource

Reasons for Choosing Rippling

Paychex caused our team many headaches. They did not accurately record our employee time and attendance. They did not even know which products we purchased or had under our account. If we called to question, we were often told we could only speak to one person who was assigned our account which pulled our problems out and offered little to no solutions.

Switched From

Paychex Flex

Reasons for Switching to Rippling

We chose Rippling because the technology supports our needs. Rippling customer service and collaborative thinking helps us in real time. The ability to add and remove products as we navigate our changing needs is a game changer. It truly is a positive Ripple effect!!

Pros

Overall the product is easy-to-use and deploy. For a smaller company, being able to deploy an HRIS that also ties in the basic IT and security functions related to off-boarding and onboarding new employees is a huge benefit. We (IT/infosec) wanted an HR-driven provisioning process and still wanted to leverage our SSO platform Okta. Rippling let us do this and it's working very well for us. It's a simple integration and set up and as a small company, that's what we wanted.

Cons

There were significant issues with their inventory management functionality (the warehouse and store) around tracking/status and shipping/order times. Inventory for devices was hit-or-miss as well. It ended up being easier and less of a headache for us to handle it ourselves. Their device management platform lacks some of the features that the larger players like JAMF or InTune have, but the basics work well. Logging for scripting or profile deployments is basic at-best and is tough to use when troubleshooting.

Alternatives Considered

BambooHR

Reasons for Choosing Rippling

We needed a more robust HRIS platform that integrated with our Okta SSO platform

Switched From

Gusto

Reasons for Switching to Rippling

HR liked the payroll and benefits modules better in Rippling

Pros

By empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.

Cons

The primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.

Pros

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Cons

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Alternatives Considered

QuickBooks Payroll, Gusto and RUN Powered by ADP

Reasons for Choosing Rippling

The previous software is going away.

Reasons for Switching to Rippling

The many options and so-called upfront pricing.

Pros

Very little to be honest. Our global implementation manager was nice, but we had to educate him on some Canadian practices when we feel he should have been aware of them. **there is no Canadian based sales, support or implementation managers, CSMs, etc. they do not understand Canadian tax laws or ESA provisions and the Dev team does not have ETAs for updates on critical needs to help smooth out the processes for Canadian companies.

Cons

Rippling is not ready to appropriately support paying Canadians and working with Canadian companies.There are a number of issues that consistently arose with using Rippling for our Canadian team. Payroll was far more manual for us, we had to check Rippling's work and calculations all the time and often found errors. They cannot do salary continuance easily, you can't easily update ROEs (you have to contact support to do this and it takes a few extra days so you could potentially be out of compliance if it they have questions). They don't calculate PTO earned on ESA pay in lieu notice unless the EE continues to work during the notice period. They don't calculate stat holiday pay if an EE is resigning or terminated in that pay period. This is just the issues we've run into with payroll and Canadian support. Setting up the PTO was finicky and they have defualt provisions that are annoying to turn off and can't be edited or deleted so if you something above ESA provisions then you have to make separate PTO policies, and US defaults first ALWAYS. Initially when we set up everything was under one section for Canada and the US and then they changed it on us and I was told I'd have to set up everything for Canada all over again. I had to push back to support to say that was not okay because we had just finished our implementation (which was an incredibly intense 4 weeks) - eventually after pushing back enough they said they would migrate the policies for me.

Alternatives Considered

UKG Pro

Reasons for Choosing Rippling

We wanted a global payroll system vs. using a US PEO and Canadian HRIS separate in each country we operated.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

I am disappointed we didn't go with UKG, they would have met and exceeded our needs. Ultimately Rippling was chosen because our US team wasn't ready to navigate away from using a PEO.

Pros

Rippling has been an absolute game-changer for our company. Their streamlined HR and payroll system saves us an immense amount of time and money! Not only is it easy to use, but customer support is always available to help with any questions or issues.

Cons

The only downside with Rippling is that their feature set is not as extensive as some of the more established HR and payroll solutions. There are some features and integrations that are missing which can be limiting for larger companies.

Pros

This tool is super user friendly and the implementation guidance for the admin staff to set-up the product is amazing! They walk you through everything and make sure you know exactly where you can find the answers to your questions.

Cons

I wish there was more support for small teams around state tax registration, while registering for state tax numbers is not super complicated, it is time consuming. Rippling offers this help through an additional package at an added cost. It is not included in the Payroll administration package.

Alternatives Considered

Gusto and Paylocity

Reasons for Choosing Rippling

We needed a tool that offered more support.

Reasons for Switching to Rippling

We appreciated all the integrations that Rippling offered, we also saw Rippling as a tool that would grow with us as our organization continued to expand.

Pros

Rippling is very easy to use and has many features that help to get all your administrative work done fast and accurately. I like how managers are also given the capacity to pull their own team reports vs relying on HR to provide them with reporting data.

Cons

Adding new hires into Rippling throughout the year does not automatically add the prorata vacation days into their profile - you need to manually add that data.

Alternatives Considered

Bob and BambooHR

Reasons for Choosing Rippling

We outgrew the simple features on Collage (which I adopted when I joined my current company) and needed something more robust in order to scale. So glad with our choice.

Switched From

Collage HR

Reasons for Switching to Rippling

Rippling took care of our US payroll (we have US and Canadian employees) and their were plenty of add on features that we could select which Rippling provided.

Pros

The streamlined instructions for new recruit tasks were really helpful. I also like being able to access all of my company's data from a one app. Because of ripple, I was able to immediately begin new hire tasks, take care of my benefits, and handle all other aspects of the new hiring procedures.

Cons

Absolutely nothing about this is counterproductive. The system's user interface and functionality meet my needs, so that's good. However, the structure of this review is not something I enjoy. Make a check box survey out of it. I don't have answers to several of the inquiries, such as which product version and options the company currently uses.

Pros

This website is a game-changer for businesses of all sizes. It offers excellent payroll features, HR features, and time tracking, all in one place.The payroll features on Rippling are top-notch. It's easy to set up and manage payroll for your entire team. You can automate your payroll and even integrate your benefits programs. You can also access paystubs and tax documents online, making it easy for you and your employees to stay on top of payroll.The HR features on Rippling are also impressive. You can manage employee data, track time off, and create custom workflows. You can also automate onboarding and offboarding processes, saving you time and ensuring that everything is handled accurately.The time tracking feature on Rippling is another standout feature. It's easy for employees to clock in and out, and you can set up custom time-off policies. You can also track time spent on projects, making it easy to manage your team's workload.Overall, Rippling.com is an excellent HR management solution. Its payroll features, HR features, and time tracking are all top-notch, making it easy to manage your team and your business. Plus, it's user-friendly and easy to navigate, making it a great choice for businesses of all sizes.

Cons

I don't have anything I'd want to improve at this time.

Pros

Rippling is quite easy and intuitive to use. It is very comprehensive and contains many features that I plan to use in the future. It is excellent at reminding you to do tasks so that you remain in compliance. (e.g. an employee moves and it prompts you, and reminds you, to update appropriate forms). I am especially impressed with their support. No matter how good a product like this is, you will always find yourself with edge cases where you want to feel assured you are staying legal and doing it the right way. I've contacted Rippling support many times and in almost every circumstance was more than satisfied with the quick live chat response, thorough knowledgeable staff who are experts in their domains. I feel like I have an HR team working with me and can count on them every time.

Cons

We integrated towards the end of the year (Nov) and we should have waited until the new calendar year Jan 1 to start the rollover from our previous PEO. There were some issues with tax documents that our accountants had to manually resolve.

Pros

One of the aspects I liked most about Rippling was its comprehensive and integrated HR platform. The platform offered a wide range of features, including employee onboarding, payroll management, benefits administration, time tracking, and IT provisioning. The seamless integration of these functions into a single platform made it convenient and efficient for HR teams to manage various aspects of employee administration. The intuitive user interface and self-service capabilities empowered employees to access and update their information easily. The automation features, such as automated workflows and notifications, helped streamline HR processes and reduce manual efforts. Overall, Rippling provided a robust and all-in-one solution for HR management.

Cons

One aspect I liked least was the complexity of certain configuration and setup processes. As Rippling offers extensive customization options, setting up and configuring the platform to align with our specific HR policies and workflows required some technical expertise and time investment. Although the platform provided documentation and support, some aspects of customization could be more user-friendly and intuitive. Additionally, occasional glitches or delays in system updates were a minor inconvenience that could affect the overall user experience.