User Reviews Overview

About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this...

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Feature ratings

Value for Money
3.9
Features
4.1
Ease of Use
4.2
Customer Support
3.7

Browse Toast POS Reviews

491 of 491 reviews
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Jeff
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

Aloha Cloud and Time Tracker

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Response from Toast

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied 8/11/2019
Verified Reviewer
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 21/08/2020

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternatives Considered

CAKE POS, Aloha Cloud and Clover

Reasons for Choosing Toast POS

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Switched From

Aloha Cloud

Reasons for Switching to Toast POS

Price, support, system use

Response from Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Replied 27/08/2020
Diane
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/10/2023

TheManhattan

Positive - especially with help desk

Pros

Nothing to add - survey questions covered it all.,,

Cons

Would like payroll assistance available on weekends

Response from Toast

Hi Diane, thanks for your review! Please let us know how we can continue to improve to meet your needs as a customer. - Carrisa

Replied 24/10/2023

Top Toast POS Alternatives

kay
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
1
Ease of Use
1
Customer Support
N/A

1
Reviewed on 5/10/2023

Rip Off

Good luck get somebody in the phone and resolve the issue no ( 1 )speak English

Pros

if I can give O star I will the suck your money out .

Cons

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Response from Toast

Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved.

Replied 24/10/2023
charles
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 23/09/2023

Very Robust and Versatile POS w/ minor hiccups and One NO NO Add-On Feature

I'm now pretty savvy w/ Toast POS after 6 mo of use.

Pros

Robust and Versatile POS for full service restaurant. Perfect for full service restaurant. it does have some minor hiccups. Probably the best POS on the market. Integrates well w/ Open Table. Good support w/ little wait time most time.

Cons

Toast offers many useful integration except One major NO NO Add-on is Toast Payroll - it's a disaster. totally user unfriendly. clumsy, many non-sense system questions that cause confusion, lack of even the simplest and most basic yet required reporting. Even it's nice to have the time cards get carried over automatically, you would be better off using 3rd party time management and payroll app.

Alternatives Considered

TouchBistro and Menusifu POS System

Reasons for Switching to Toast POS

Features and integrations were not as comprehensive

Response from Toast

Hi Charles, we appreciate your review. We'll be sure to pass along your feedback to our team. - Carrisa

Replied 29/09/2023
Adam
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

5
Reviewed on 27/03/2023

All function, little form

Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful.

Pros

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

Cons

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

Response from Toast

Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating.

We'll continue working hard to make every interaction with Toast memorable.

Replied 27/08/2023
Crista
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/03/2023

Best System

Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond.

Pros

L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available.

Cons

I would like to see a more set procedure for private events and private dinning for the restaurant.

Alternatives Considered

Aloha EPOS

Reasons for Switching to Toast POS

Toast is completely integrated and provides more features.
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 22/07/2019

Learning curve

decent, not thrilled

Pros

There are a lot of features and functionality with Toast, how to use them is another thing

Cons

Not very intuitive to use. Also i have not been able to get ahold of customer service

Response from Toast

Hi there, Jasmine from Toast here. If you're having trouble reaching Toast Support over the phone, log on to Toast Central to chat with them live during business hours. This is also where you can find Toast University, a library of all the training courses you need to be successful with Toast!

Replied 15/08/2019
STEVEN
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

3
Reviewed on 28/10/2023

good technology, horrendous support!!

I'm paying over $500 per month and there is no support. wait I'm sorry there is support. there is email support, articles to read and don't forget the videos, but that doesn't work when you are in a real time situation. wait, they do have phone support, the worst. we know more than they do and were calling them for help. its like the student teaching the teacher!!

Pros

hand held ordering. tableside payments. and a few other things.

Cons

the worst support of any company i ever dealt with. I'm currently paying $75 dollars per month for integration. almost a month in still doesn't work. online ordering 3 weeks in still not functional, gift cards still not functional. I could go on and on.

Response from Toast

Hi Steven, thanks for taking the time to share your feedback. I'm sorry that this hasn't been the best support experience for you. I'll be reaching out directly to learn more on how we can help provide the support you need here. - Carrisa

Replied 2/11/2023
Sam
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2023

Everything you need in a POS

Pros

Contactless payments are a huge perk, it's easy to use, was simple to figure out the portable handhelds for events, and it's overall just an efficient option.

Cons

I didn't love the fees, and the service could be inconsistent at times. I do like that the fees are flexible so that you only use what you pay for, but you are paying marked up feeds. We compared Toast with Zettle and some other POS options and these issues weren't unique to Toast though.

Response from Toast

Hi there, thanks for sharing your experience with Toast. We appreciate your feedback. If you haven't already, we invite you to join our new online community at community.toasttab.com.

Replied 7/12/2023
Sarah
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/12/2022

The first year with Toast

Compared to my past POS systems this is by far the most user friendly system and It keeps me updated. I am constantly finding new things I can utilize. My staff was also able to adapt to the new system easily. They are constantly showing me new things.. Millennials lol. I am sure with more time I will better understand the system and be able to use more of what it offers as I find it.

Pros

It is very user friendly. It is built that I can search for most of the things I may be questioning. The toast training videos were very helpful in the beginning. I like that I am able to find all of the reporting numbers I need as well as the guest engagement. Being able to send email campaigns directly from the system is a game changer. The pre loaded templates are super helpful as well.

Cons

That I did not have someone to actually help me with the initial stuff. We did not get help with end of day paperwork. The reports were off for an entire week until I noticed a discrepancy in the numbers. We Do counter service with a tip pool so we need overall numbers not numbers that I find after deductions. I also Cannot find a way to remove the Tip pool servers tips in my tip pool numbers. I need them to not be part of my final numbers for payroll purposes.

Shaz
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

The Best-In-Class Cloud POS out there!

Pros

Toast is at the cutting edge of development and understanding of their customers. Their products are always customer-centric and are light years ahead of competition!

Cons

As with any organization, fast growth means lots to update, but they are handling this well. Support could be better too.

Alternatives Considered

Revel Systems

Reasons for Choosing Toast POS

Nobody wants to use Windows 95 UX in a year that starts with a 2.

Reasons for Switching to Toast POS

Ethernet hardwire >>>> Wifi only
Karin
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 19/12/2022

Toast Changed Everything for the Better

Pros

We started with Toast in 2020 during the pandemic. Toast was the only thing that was good about that year! The integration of the online ordering into our daily or weekly menu updates are seamless. Customers had questions answered and orders filled without our help or guidance. I love the ease of use for service. We have had several new staff members and they pick up the system without too much training. It's easy to transfer tickets and items, cancel sales and give discounts, as well as run all the reports we need for success.

Cons

I wish there was an app where I could change things, look at reports, and update menus from my phone instead of going through a browser.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

The integration of online ordering in 2020. We never did takeout too much before the pandemic made it necessary.

Reasons for Switching to Toast POS

Other restaurants who were using it had attractive and easy to use systems.
Anang
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 20/09/2019

Glad we selected this solution

Very pleased with our decision to replace our old solution with Toast.

Pros

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel

Cons

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

Alternatives Considered

Aloha Cloud, Revel Systems and Lightspeed Retail

Reasons for Choosing Toast POS

Looking for increased capabilities such as kds and better customer support

Switched From

Clover

Reasons for Switching to Toast POS

Lower TCO and features we were looking for. Also has a bigger footprint in our city

Response from Toast

Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling.

Replied 8/11/2019
Shayna
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/01/2023

Best Decision we made in 2022

This was the best decision we made in 2022. The customer service and offerings of the platform are next to none. This is our 3rd POS system since opening 7 years ago, and I can say with confidence, it is the best of what's around.

Pros

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

Cons

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

Terrible customer service, nonfunctioning online ordering, terrible loyalty program.

Switched From

Lightspeed Restaurant

Reasons for Switching to Toast POS

I like that they are based in Boston, close to where we are, and that there is a local rep who covers our area. The personal touch is huge.
Tony
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 8/07/2018

Our company's experience with Toast has been pretty terrible.

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Response from Toast

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

Replied 17/07/2018
Joan
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

1
Reviewed on 14/10/2022

A Nightmare from Day 1

Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $

Pros

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

Cons

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

Elizabeth
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
1

1
Reviewed on 21/07/2020

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer...

Additional CONS that didn't fit in the above box:
*Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items.
*Can't use APPLE devices with Toast, only Android
*Unable to have a popup or a visible way to notify a customer of something when online ordering. For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees. (but Toast is happy to have their popup promoting their app on your restaurant page.)
*Toast App promotes all business, not just your personal restaurant so if you advise your guests to download it, they might be tempted by other restaurants they see when logging in.
*Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle. If you have a drink menu, an alcohol menu, a breakfast menu, etc. then the guest has to find a small dropdown and toggle between the menus to complete her order. 1. She man never see the drop down, think menu is quite limited & the restaurant loses revenue. 2. She may find the drop down but has to toggle

Pros

*user friendly
*online reporting accessible from anywhere
*online food ordering
*easy to add menu items

Cons

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.)
*no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem when managers are not on site at the restaurant but still managing a support issue.
*support cases opened on their online platform are not addressed and no one calls restaurant to resolve
*No way to email a receipt to a guest until AFTER they have paid and the transaction is over...a big problem for CATERING needing preapproval.
*Upsell feature with online ordering has Toast making strange pairings. For example, the restaurant guest orders a breakfast sandwich and Toast suggest an upsell of a bottle of salad dressing (instead of a breakfast side)! Only Toast can control the upsell so the restaurant can't promote the items it wants to promote.
*Handheld device does NOT support ApplePay.
*ApplePay on POS terminal is additional. Actually, a lot of things with Toast cost more money than what sales tells you up front.
*No way to comp a gift card online and email it to a guest from Toast Central online.
*No way to offer a promo code on your online gift card sales....like during the holidays when you want to offer gift cards for a certain percentage off the regular price.

Response from Toast

Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

Replied 4/08/2020
Mehdi
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 4/01/2023

Expensive but worth it

I like it very much . The integration prices are too high but the rest is fine.

Pros

Reports and analysis is so good and it's so user-friendly and so easy to learn and train for employees.

Cons

They are so busy when it comes to customer service but if you wait for them they definitely fix your issue but the problem is they're super busy for calls. But honestly for the past w years I had to call them like 2 times and the system worked so good all the time.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

Better options on toast

Switched From

Clovers

Reasons for Switching to Toast POS

Options and accuracy also the reports
Kristina
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 13/12/2022

Act Now!

Overall very satisfied with toast! Would recommend to any growing company!

Pros

User friendly! Customer service and software is up to current.

Cons

That it's still in the building blocks stages and it's not 100% full proof when integrated with third party deliveries. It will unarchive old data daily. One has to be very dedicated to this position to make it work!

Alternatives Considered

iCloud
Michelle
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2017

Why I chose Toast

With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros

Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons

Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Verified Reviewer
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 3/12/2021

Horrible customer service

Horrible, sales rep, upper management & customer care is a joke. On [SENSITIVE CONTENT], my terminal broke and they said they would over night another one it took three weeks , which really hurt our business , and frustrated our employees, that are hard to come by right now. The terminal they sent had no protective material around it and it arrived broken , waited another week for a new one, NOW 4 WEEKS with out a terminal. I needed to send back the original broken terminal but they never sent me a label. I had no idea where they wanted it send, it took 6 phone calls, one call I was on hold for 53 minutes all phone calls took at least 30 minutes of my time retelling the story and how I JUST NEEDED A RETURN LABEL<,also dozens of emails (their customer care email NO responded) at long last today I received an email [SENSITIVE CONTENT] from FED EX with a label to print.No email from Toast, so I am assuming this label is to return my broken terminal ,by the way they are billing me for the unreturned terminal $1400.00 which has sat on my desk since August.I would love noting more then to send it back to them and get it off my desk. TOAST "customer CARE "is about as bad as it gets. I do not recommend this company . The day to day POS works fine, most of the time but if you need help you will be forgotten and your business will feel the pain . Remember it took us 4 weeks to get a new POS terminal and months to return the broken one only because they would not send a label.

Pros

The software is fine, works like most others

Cons

The software is fine, works like most others

Rachel
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
1

4
Reviewed on 22/12/2022

Toast Toast Toast

I think that overall I enjoy Toast, I am not looking to change over to anything new. I really dislike the tech support side. I had an issue that took 4 months to resolve that seriously impacted my business and I kept having to re-explain my issue over and over again and call multiple times a week for answers. I also have have pretty incompetent people not able to troubleshoot with me over the phone and I am on the phone with an issue no less than an hour, which really makes it difficult for me to do my job considering I have one screen and I need to be present for my customers. I had no help setting up any of my devices and ended up doing it completely by myself, which, of course, there were some initial kinks to work out. Aside from tech support, it's been easy to use for the most part and I find that it helps my business a lot.

Pros

I love the back end use of toast, once you understand how to set up the menus, it is really easy to go in and make changes. I love the ability to compare sales from any date, and I love the daily/ weekly break down all in one area. It's also very user friendly when ringing up customers, once it is all organized, it's quick and efficient.

Cons

Some of the lesser used components are overly complex like the sales categories and how to make changes and groupings. Assigning comp buttons doesn't always work. I just wish that there had been more help upon set up.

Mike
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2023

Toast versus others

Pros

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Cons

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

lisa
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 9/04/2022

system is poorly developed and fragile

TERRIBLE!!! It was halfway decent when we started but their menu development was terrible. they need to survey restaurant users about how much the system has deteriorated over the past 2 years. I would never recommend this system to anyone

Pros

nothing.....everytime there is any change or system maintenacne, everything falls apart.

Cons

UNRELIABLE!!!!no one in TOAST can troubleshoot because system has gotten too complex and no documentation exists. they keep patching and adding and it's a total disaster. our printers are always messed up!!!! we never know if the system is going to work or not. the reporting is terrible!!! phone support is poorly trained if at all.

491 reviews