LiveOps Reviews

3.5
Overall rating
(4)
Reviews

3.5
Overall rating
(4)
Reviews
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User Reviews Overview

About LiveOps

LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed....

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Feature ratings

Value for Money
3
Features
3.3
Ease of Use
3.5
Customer Support
3.7

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kimberly
  • Industry: Fund-Raising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/08/2021

Great software

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Perez
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2024

LiveOps Is a Great LiveChat Solution

Pros

The capabilities of this livechat tool are brilliant.
LiveOps has been so powerful and incredible to use.

Cons

LiveOps has effcetive features.
No flaws when using LiveOps.

Steve
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 3/11/2016

One of the worst platforms for sales prospecting

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

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Paolo
  • Industry: Machinery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 6/12/2021

Staff cordiale e disponibile ma sistema poco intuitivo

Pros

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

Cons

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR.
Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda.
Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

4 reviews