iCIMS Talent Cloud Reviews

Pros

Talent acquisition & management is one basic resource and the most powerful resource in the
success of organizations and having a powerful tool assistant has become the strength behind the
success of this most important aspect. Many solutions have evolved to resolve this task and there is no
perfect system available for all situations and conditions. However these solutions keep on improving to
find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been
able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that
they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically
attentive to provide solutions while improving the system with the help of the user customers to create
more business opportunities as an exciting solution provider.
Almost all metrics required for ‘talent management’ is found within the system and the combination of
various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively
designed in filtration and selection of the most suitable talents. The multi platform capabilities are a
strong plus for candidates.

Cons

in my user experience no major issues have emerged.

Pros

ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.

Cons

Lots of clicks to get from job search to career portal.

Alternatives Considered

Oracle Taleo Cloud

Reasons for Choosing iCIMS Talent Cloud

Loooking for something with a spectacular candidate experience.

Switched From

Oracle PeopleSoft

Reasons for Switching to iCIMS Talent Cloud

Better option for TA and hiring manager workflow.

Pros

The search functionality and report building were great, but require a lot of training in order to use properly.

Cons

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps.

The ATS interview scheduling tool is unreliable when syncing with the team’s calendars

The feedback form tool rarely operates effectively for our hiring managers to fill out.

The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact.

The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark.

Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised.

Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving.

The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

Pros

I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place.

Cons

I liked everything. Awesome product and system

Pros

The customization of iCIMS is undeniable. You can create all sorts of reports and integrate it with pretty much anything.

Cons

You really have to know what you're doing in the system to get the most out of it. An iCIMS admin on staff is almost a necessity.

Pros

One aspect I liked most about iCIMS Talent Cloud was its comprehensive suite of talent acquisition tools, which facilitated end-to-end recruitment processes. The platform's robust applicant tracking system and intuitive user interface made it easy to manage job postings, track candidate progress, and collaborate with hiring teams effectively.

Cons

One drawback I experienced with iCIMS Talent Cloud was the limited flexibility in customization options for certain aspects of the platform, such as the candidate portal or application forms. Additionally, the reporting and analytics features could have been more advanced, providing deeper insights into recruitment metrics and trends.

Pros

Icims overall is very easy to use and intuitive.

Cons

Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report.

Pros

I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system.

Cons

I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses.

Pros

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Cons

Some features are outdated however I have seen favorable updates recently

Pros

I like the use of library templates for ease of onboarding

Cons

It takes a long time for support to do what you want them to do.

Pros

- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals.
- navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order
- Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things,
- When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again.
- The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab.
Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

Pros

iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.

Cons

The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.

Pros

iCIMS is highly customizable, which they will tell you themselves but they truly aren't kidding. We have been able to automate many of our recruiting and onboarding processes, which in turn has given time back to not only our corporate group but operations staff as well. As an iCIMS administrator, I love that I am able to make configuration changes myself, independent of iCIMS Customer Support, for a huge variety of functions. When there's a change that I don't know how to make, the Customer Support team will walk me through the steps so that I am empowered to make the change in the future. In instances where iCIMS Customer Support is required to make adjustments, due to limited administrator permissions, they are quick and responsive, ensuring little to no downtime.

Cons

The reporting function is not very intuitive or user friendly in the beginning. As you become more familiar with the software the reporting function becomes easier to use and is quite powerful but there is definitely a learning curve.

Pros

The tech support and customer service at iCIMS is absolutely top-notch. I call in almost every day during these first six months after roll-out, which has been critical for our success.

Cons

The configurability allows us, for better or worse, to accommodate every possible scenario..which means standardizing processes is "too" possible. Not really a con...the only other thing is getting recruiting workflow and onboarding workflows to talk to each other on reporting.

Pros

I don't really like much about this product. The candidate production is on par with other systems. It is quicker than other systems I have used....and that's about it.

Cons

It is not a user friendly product and I wonder how much they involved highly experienced. corporate recruiters in the functional design of the platform. There is a lot of wasted space and extra clicking that needs to be done. The system is not intuitive at all for a user. I have used Taleo quite a bit and found it to be much more compact in viewing candidates and their status. The search capabilities with ICMS are very hard to understand with their forms, filters, output templates, etc. I have to constantly go back to the instructions to figure out how to find jobs, particular hiring managers, etc. In addition I have had candidates on several occasions call me since they were having trouble uploading documents into the system. There are better systems or comparable systems available for less money. Each recruiter should't have to become a "super-user" in order to work in an ATS but that seems to be the case for ICMS.

Pros

I love the customization capabilities that enable us to move candidates through the recruiting process, communicate with candidates and hiring managers, integrate our background check process, report metrics, and create guides, include attachments and links to our hiring assessments ... and the support is second to none!

Cons

I like the bi-directional email address string least. Candidates often comment on how it looks like Spam. I would love to see the email address appear without the additional clutter.

Pros

What I like most about iCIMS is that their client service is by far some of the best I have ever encountered with a vendor. Anytime you need help their client support line is always available to help out and I have not had to wait longer than 5 minutes or so for an answer over the phone. Additionally, when you open a ticket with them on an issue you are having, they send you email correspondences for every update they have to share, which I appreciate because you are always in the know on how to move forward with issues you are having.

Cons

What I like least about iCIMS is that their focus is mainly as an applicant tracking system and not a full-service system that includes features like payroll, performance management, succession planning, etc. iCIMS has really mastered being a very reliable applicant tracking system, but they have room to improve moving forward as a full-service provider for companies.

Pros

ICIMS has a fantastic support team. They are extremely knowledgeable and helpful. The software is extremely robust and has tremendous functionality.

Cons

The report writing has been a little bit difficult to catch on to.

Pros

I love the ease of use of this platform. I also love the support from iCIMS we receive. Any question I submit a ticket for, I get a response that is both informative but allows me to learn the reasoning behind some things and how to navigate it on my own.

Cons

Some of the features are not as robust as others. For example, our organization needs a centralized event registration page where we can screen, status, and track candidates coming to our events but the events function only tracks registration.

Pros

Workflows and Reporting, and easy to work on configurations

Cons

HRIS system and Integrations with other HRIS tools

Alternatives Considered

Oracle Taleo Cloud

Reasons for Switching to iCIMS Talent Cloud

Budget and less complexity of applications

Pros

iCIMS has the capability to house multiple jobs at once, which is perfect for corporations of any size. You are able to assign different managers for different positions, so managers do not have their own dashboards filled with (or access to) jobs that are not their own. As candidates apply, and positions are hired, there are many, configurable, statuses you can use to organize the applicant flow. Based on the positions and statuses, there are reports you can run as well to track your progress and view overall statistics on your recruitment process.

Cons

The reporting feature is incredibly capable, and has many options, but putting the reports together is not always user friendly. Sometimes it takes more trial and error than you'd originally expect it to.

Pros

- Easy to organize applicants into different categories, based on where they are in the hiring process
- Great option to list multiple interview times for multiple people to schedule simultaneously (without overlap)
- Can send emails directly from iCIMS and create templates for ease of use

Cons

- The landing page is a little clunky when there are multiple open positions at once
- We've had issues with default time zones with some users, which has been challenging to schedule interviews when someone doesn't know their iCIMS account is set to a different time zone

Pros

iCIMS is a forward-thinking technology solution that enables organizations to be ahead-of-the-curve when it comes to recruitment. iCIMS is consistently investing in research and development to enhance the platform and the features available. iCIMS has a strong internal team who become advocates for your organization.

Cons

While iCIMS is continually enhancing the platform, the platform is geared towards US clients. Speaking as a Canadian client, sometimes the enhancements are not relevant or useful for Canadian clients who only operate in Canada and not in the US. In addition, while iCIMS continues to evolve their support structure for clients, sometimes the changes impact the service delivery to their clients.

Pros

The iCIMS product offers everything I need in an ATS. It manages job postings, candidate workflow, and much more. I'm able to create candidate pipelines based on skillset which is a great organizational tool. The tool is also customizable to our needs- we recently added an offer feature and a new scheduling tool was just added.

Cons

Some of the features aren't very user friendly. The search function for the candidate database can oftentimes be confusing.

Pros

The customization to fit your recruiting needs. From the various modules to user access to dashboard management - iCIMS will tailor to your needs more than any other ATS I've experienced. Great reporting functionality as well.

Cons

iForms can seem a bit outdated to the candidate as far as design goes - however this is optional use.