User Reviews Overview

About Trakstar Learn

Skip the classroom, train anywhere. Trakstar Learn's cloud-based e-learning platform provides a simple, training solution for employees working from home, in the office, or in the field. We make it easier for business leaders to...

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Feature ratings

Value for Money
4.0
Features
3.7
Ease of Use
4.2
Customer Support
4.4

Browse Trakstar Learn Reviews

105 of 105 reviews
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Zarella
  • Industry: Warehousing
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

5
Reviewed on 26/02/2020

Great to get you started.

We use to have Safety training DVDs floating around our multiple warehouses increasing the likelihood that they will get lost or broken, but MindFlash help us solve that issue with this web-based training platform. No need for outdated DVDs floating around anymore!

Pros

If you are looking to rid yourself of paper rosters and manual entry of training records via a useful video training tool, MindFlash will work for you.

Cons

Once you begin growing, this may not be a great software to use since training hundreds of employees every month on one computer may result more time consuming.

John
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/07/2016

Excellent Sales and Marketing Tool For B to B Business

Using Mindflash for both internal and external training allows my company to provide very good training that is clear, informative and easy in-training navigation. Mindflash allowed us to fill a missing piece to selling and properly training customers that need our support installing our products matching our stringent specifications. Using all of Mindflash's features and benefits has made our training the biggest success when launching a new product. Customer support has been the shining star when there is a question or even when we need introduction to numerous Mindflash administrators. We have domestic and international users so having the customer support, multi-language navigation options was very helpful.

Pros

I like Mindflash's tools that help enhance my existing training content making it more attractive and vibrant. Navigation makes managing my content easy. Report and managing users helps my company stay on top of our trained users. Salesforce integration allows me to introduce tasks and tracking customer activity.

Cons

Salesforce integration, being new to Mindflash, was a challenge. But the programmers response and effort help make the integration work helped us utilize the full benefits of using Salesforce with Mindflash.

Erica
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
1
Customer Support
1

3
Reviewed on 11/06/2014

Mindflash Confusion

there are a lot of great functions, but it's a basic website, there are areas that could be tweaked, sometimes its confusing coming in as a newbie, but once you get the hang of it, the website admins think it's cute to move things around on you and change things. i get that you want to update your site, but give us a heads up, send out an email. sometimes adding/dropping people can be a hassle, why can't i archive people from the main trainee page?? when i am trying to add a new candidate, and it alerts me that there is a duplicate email, why can't i clear the cells, if i add them to a group, there is a clear all function, but that doesn't work for the first, last and email options, why have a Clear all Button if it doesn't work?? why is there a manage users page and a trainees page?? that is so confusing and redundant. if i'm trying to archive someone i can't see when the modules were sent and i have to toggle back and forth to clear up the list when if they were all on one page, i could just do everything from one darn page!

the site does what we need for a basic training module, but overall, there are some big problems.

Response from Trakstar

Erica, thanks for taking the time to write a review.

Mindflash constantly responds to customer feedback and yes we do make changes to the product. To minimize the disruption it may cause, we send email and in-product notifications about webinars and demos before any major changes.

It looks like we aren't meeting your workflow needs. We will follow up to learn more and see how we can improve the flow for you so that we can make your life easier.

The Mindflash team

Replied 11/06/2014

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Grant
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2016

Mind flash Review as a Tech Trainer for Eastlink Cable systems

Great online teaching tool, as a trainer for a company that is responsible for training over 700 technicians. When you consider that my tech's are spread out over the entire country (Canada) that is lot of territory to cover. Our training team is small so geographically speaking Mind flash gives us the tool to quickly send out training in a heartbeat. In addition we the tracking and reporting is great.

Thanks
Grant

Pros

ease of use

Cons

PDF down load of trainee doesn't include all info however excel does

Matt
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/07/2019

Great tool for Operations

Its been a pleasure to work with the support staff and the system. But your people make all the difference - 100%.
Representative has been great work with.

Pros

This systems has proven to be easy to use, easy to train on and its simple to get folks up to speed on because of its ease of use.

Cons

It lacks a timer (to time out - not a due date) for assessments (like the NMLS exam, SATs, etc).

Barry
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 10/08/2023

Worst customer experience and total disregard for humans

Horrible culture in that firm When asking for assistance, we got the corporate run around followed by incorrect email addresses We are still owed significant amount of money Beware of this firm

Pros

The best part of Mindflash (trakstar) was discontinuing the service

Cons

Don’t give them your credit card We did and it has been a huge mistake we discontinued the service years ago but they kept my credit card information and now I am battling them to correct charges They have a total disregard for doing the right thing

Dan
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 6/07/2011

Perfect for compliance

Their service is the key to this product. They have a great base, a great team, and are very good at opening up their scope to their customers. While they still have some room to grow, their willingness to listen to their customers and implement based on their needs will surely make them stand out in this industry. They have saved me hundreds of hours and thousands of dollars worth of flying around the company training employees to meet OSHA and DOT regulations. I highly recommend Mindflash.

Pros

This is a great option for companies that need to train nationally, especially when dealing with OSHA and DOT requirements. One certified trainer can build the online course and manage training for every employee company wide.

Customer service and communication has been stellar since day one of the Beta testing, and they have always communicated well. They also have a great forum that they are very attentive to, which allows the users to vote as a group on priority issues and features that they'd like to see.

From a company standpoint this is a very good option for internal training.

Cons

There are still some very minor limitations that are being worked on, but these are few and far between. They are working towards better support for individuals who would like to create courses and accept payment.

Denise
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Review Source
Value for Money
4
Features
N/A
Ease of Use
4
Customer Support
5

4
Reviewed on 1/04/2016

I like it!

I have put together several Mindflash training sessions and really like it. It is a very easy, simple way of teaching people about a subject, providing a quiz to check their knowledge, and then using the tools to see completion of the training and how people did. It is awesome.

Pros

Very easy to use! Great way to train people. Simply make up your PP presentation, upload it, put some audio with it if you want (rehearse as many times as you wish), and send it out to the users you want to do the training. Then, remind them if you need to by resending the link. Also find out how everyone did and who has completed and who hasn't. LOVE IT!

Cons

The only thing I have a little difficulty with is when I have audio and have to change the Powerpoint slides around the audio doesn't move so you have to redo the audio. I have not called customer service on this so maybe I am just doing something wrong??

Rimoun
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 9/06/2017

Easy to use, but won't take you far

Pros

I liked how easy it is to use Mindflash, however I found it to be very basic and at the time we used it, it was flash based and required you downloading an app for mobile use.

Monique
  • Review Source
Value for Money
4
Features
N/A
Ease of Use
4
Customer Support
4

4
Reviewed on 7/04/2016

Mindflash has been a gift.

Our company grew from 20 to 60 employees in a few years and face to face training sessions became very time consuming for participants and trainers alike. Many of our courses are repeated annually and must cater for new starters and long serving employees alike. By giving staff this online raining option, Mindflash allows everyone to work at their own pace. This also prevents employee frustration at having to attend a course "to make up the hours". As the course coordinator I rate the ease of sending course invitations, automatic quiz marking, and the results and attendance monitoring and reporting as reason alone to invest in this product.

Stephanie
  • Industry: Individual & Family Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 19/01/2017

Easy to use training platform

We've had much success with enrolling and tracking our trainees that span multiple states and training needs.

Pros

Ease in creating courses and tracking trainee progress

Cons

Would like some additional features like reminders, easier options to upload handouts into courses and some others.

Nathan
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 16/12/2016

A Good Training Platform

It's all about the videos. Mindflash is a really good way to train your company if you can't have regular in person meetings. It saves a lot of time onboarding employees since you can just have them watch videos you previously recorded.

Pros

The ability to record and store training sessions, and to organize them in a course. It makes it really useful and very good for training purposes.

Cons

You can't delete users, you just have to archive them. The UI is a little messy. You can only have 1 admin.

Steve
  • Industry: Individual & Family Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2017

Mindflash is an great system. It has allowed us to improve our training program.

Pros

It is user-friendly. We can easily create training that is geared to our own needs. We can update or correct the training as needed. Our staff find the trainings easy to use.

Dannette
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
4
Customer Support
5

4
Reviewed on 9/09/2015

Mindflash, a great entry- to mid-level LMS solution.

A learning management system (LMS) must address the needs of the ultimate end user, our internal and external customers. The LMS selected must have key features that allow users to be actively involved in their training.

In the search to determine and compare key benefits and features, we identified industry-leading SaaS LMS providers, and participated in live demos and system trials to create our key features list. This list was used to compare the providers and determine our top three on our short list of providers.

Our exclusive goal was finding an easy to use and flexible solution that contained most of the key features on our list. At a minimum, the LMS should have all the necessary on-line course tools for assessment, communication (tracking and reporting) collaboration, and the creation and management of on-line learning courses and program tracks.

We completed a feature list comparison and found that Mindflash is our optimal solution provider. Mindflash met the majority of our feature requirements in side by side comparisons. We're thrilled to partner with Mindflash!

Roman
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/06/2016

What an excellent solution for training for our staff.

We implemented a series of training for our HIV/AIDS case managers, about 130 folks, and have standardized training and are able to track it all so smoothly. All the hiccups we had were user errors and we were able to resolve those quickly.

Pros

Saves tons of money by not having to have so many in person training sessions.
Navigation and set up could not be easier.
Very flexible.
The youtube videos and support are great.

Cons

Takes a while for non tech savvy folks to get the hang of.

Tyler
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2016

Excellent Tool!

Mindflash is incredible. Honestly, we've used other platforms in the past that were good. But, Mindflash takes the cake. Everything from the simplistic user interface, the real time reporting capabilities, the ability to customize and automate certificates for users (saves a ton of manual labor), and the training tool / arranger / compiler...whatever you want to call it - it's incredible. This is an all in one training system that certainly meets our needs and I am confident it will meet yours. Test it using the free trial period - it will put a smile on your face!

Pros

Simple, great options, great reporting.

Cons

Been using for 3 months and just keeps getting better as I learn more.

Misha
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 14/10/2014

Keeping things simple

I love Mindflash for any department that needs to build quick training programs with few resources. Mindflash is ideal for any company that doesn't have extensive learning and development resources. My instructional designer on my last team didn't like Mindflash because there were a number of things that could not be done using the platform. For me, the pros outweighed the cons. I tend to join companies where my org runs very lean, with a product line that has a weekly release cycle, and heavily relies on subject matter experts. With this tool, all of my SMES can become e-learning authors, I can prevent my materials from being out of date, and at a cost that I feel is very reasonable. There are some bells and whistles that some of the larger tools have that I would love to have, but I'll choose a lean, uncomplicated tool that just works any day over bells & whistles.

Simon
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
3
Customer Support
3

3
Reviewed on 17/06/2013

Lovely front end - backoffice like a car crash

Use it if you need to. It's not bad - it's just a bit of a square wheel in terms of interface administration and a ball-breaker if you're using Macs.

They are talking about sorting that but then again, they think they've sorted other bits of it already! :)

Pros

Easy to set up the courses themselves.

Cons

Impossible to administrate users without spending so long on it you can't justify the effort!

We're a Mac office, so not having support for Keynote or Mov files is a pain. Files converted to other formats don't upload right.

User support tried hard but in the end were no use...

Also no marketplace, so there's no way users can self-register. (They had this, then took it away after we'd chosen to go with them - very unimpressed.)

Francisco
  • Review Source
Value for Money
4
Features
N/A
Ease of Use
5
Customer Support
5

4
Reviewed on 31/03/2016

Very good platform

It is a really good training platform, really easy to use, i like the customer service and they are always there to help you out, for our company it works perfectly because we have a bunch of different locations and we dont need to travel anymore for the process training.

Pros

the trainees can use it on their cellphone or tablet , as well we can add as much of courses as we need.

Cons

everybody that has a manager access can access to all the courses, the test doesnt allow you to get big images,

Karl
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 7/08/2015

With Mindflash you can put your training online in a flash

Pros:
You can try before you buy.
Any data you create during your trial can be included in your production environment.
The interface is clean and uncomplicated.
No extraneous bells and whistles.
It is compatible with SCORM producing software such as Captivate.
Easy to administer.
Easy on the budget. The ROI is amazing.
There's an app for that!
Built in tutorials.
Friendly and prompt customer service.
They listen to your suggestions and try to incorporate them.
Cons:
Adding voice overs to a slide has to be done in a perfect take.
Might not integrate with your existing HRMS.
It might not handle PowerPoint animations well.
You can't re-order slides within a presentation once they're uploaded.
No scheduling capability.

Alyssa
  • Industry: Sporting Goods
  • Company size: 501–1,000 Employees
  • Review Source
Value for Money
5
Features
N/A
Ease of Use
5
Customer Support
5

4
Reviewed on 3/03/2016

Intuitive for trainers and essential for trainees

Mindflash is a superb tool for companies that need to train a large amount of individuals but aren't able to do so in person. I am just in my first year of using the program as an admin/trainer. I designed the course and distributed it globally. It's very easy to create a course and tailor it to your needs. My team is now able to access and educate hundreds of clients that we were unable to reach before.

Pros

Easy to create, distribute, and track courses/trainees. Anyone can be trained as long as they have an internet connection. The team that works for Mindflash is very easy to reach and extremely helpful when it comes to questions that come up.

Cons

Very few trainees complained about the password strength rules. One trainee was unable to complete a course because she was on an older device, but this is not a huge issue at all.

Scott
  • Review Source
Value for Money
5
Features
N/A
Ease of Use
4
Customer Support
5

5
Reviewed on 30/03/2016

Easy and Effective

We needed a LMS to train a large number of people and find Mindflash to be a great tool for this. The ability to track who has taken our courses is one of the most valuable aspects of Mindflash for us. We also use the survey function to obtain feedback to improve our courses.

Pros

Easy to set up courses. Good basic reporting.

Cons

Inability to delete rather than hide old content makes courses with multiple revisions somewhat difficult to manage.

Jo-Anne
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
4
Customer Support
4

4
Reviewed on 16/01/2015

My experience with Mindflash

I have been the administrator of Mindflash for my work since 2012. Mindflash is a user-friendly program to use to create courses and administer them to employees. In my experience in the last 2 years, Mindflash has looked for feedback from customers and used that feedback to continuously make improvements. They regularly hold webinar seminars as well (I have not participated in any, but I receive invites). Whenever I have required technical assistance, I have had very good, prompt responses. The one aspect of Mindflash that I would say is a downfall is that you cannot print your courses from Mindflash.

Jeff
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 7/06/2017

Mindflash Review

Pros

- Ease of use
- Decent tracking and scheduling experience
- Large number of licenses for the cost

Cons

- No content assistance or canned content availability
- Best used for external/customer training - not for internal employee training

Melody
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 2/12/2013

Create an e-learning course in minutes!

My company discovered Mindflash helped us move quickly into the elearning arena. Our standard solution for elearning did not allow us to track users easily but Mindflash gave us all the reports we needed and more.

In minutes, this tool transforms our presentations into courses that can be tracked and delivered. This was instrumental for some key training initiatives, making this invaluable. We purchased another tool for e-learning delivery, but we keep using Mindflash because it is easier and more robust!

105 reviews