Docebo Reviews

Pros

The product was relatively easy to launch and relatively straightforward. Creating and managing rulesets within the system is easy as well.

Cons

Main parts Docebo could improve on would be mass course management and web conferencing integration. The system can do both, but for mass course management, as previously mentioned, it is a bit difficult to apply rules on scale.For web conferencing integration, the system should not need to have an integration per user. That, or Docebo can create its own internal web conferencing offering.

Alternatives Considered

TalentLMS and Litmos

Reasons for Choosing Docebo

Slow updates and unintelligent.

Reasons for Switching to Docebo

Neither could match our long-term goal at the time, which was to start training internally then expand externally.

Pros

I love the user interface for learners and admins. It's very easy to navigate.

Cons

There are a few workflows that seem to require a few extra clicks, but I know they are working on streamlining these.

Pros

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.

Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.

Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Pros

I liked the onboarding process. They took us through the entire platform step by step, and the onboarding specialist was helpful in answering all our questions.

With Docebo, you don't have to create a new learning plan every time, unlike our previous LMS. You can create one and use it over and over, saving you time.

Their support system is great, and it's clear their staff is well-trained to provide assistance when needed.

I also appreciate the flexibility when creating learner and facilitator dashboards. I can customize to create a clean dashboard, making it easy for learners and facilitators to access their materials and live sessions.

Cons

One thing that could use some improvement is how they handle learner notifications. While all the necessary components are there, it would be really handy if users had the option to create specific folders, especially for clients who prefer custom emails that can be reused. Currently, everything is in one big list, and having folders to organize notifications would make things much more organized and user-friendly.

Pros

Ease of use, learn as you go, support is there when you need it. We chose it because it reporting tool and continuous enhancements.

Cons

As a tool it is great no biggies. One of my pet peeves is that when exporting users profiles, the default is: do not include headers. Allowing power users managing channels to delete comment from their channels. At this time only SuperAdmins can delete a comment. More out of the box integrations with HRIS system. Many clients want to manage their training from their system, and need two way communication between systems. Without to having to get programmers into the mix.

Pros

Docebo Learn is a intuitive LMS and easy to learn and manage while still being very customisable.There are plenty of plugins and additions to meet your organizational needs that complement the wide variety of options already included in the tool.The support structure is excellent with an easy to reach helpdesk and our direct customer contact is always easily available.

Cons

Ideas or suggestions for enhancement take a long time, if ever, to be realised.The helpdesk is sometimes too rigid in the requirements to resolve a case

Pros

Docebo is a platform that encompasses a lot of features into one. Between a course content repository, to a social learning platform, to SCORM compatible LMS, Docebo has it all.

Cons

Certain current states of the system such as not being able to retake a course can be frustrating. There isn't much that you can't find a workaround for, but sometimes you will have a lot of work arounds for something you might seem is simple.

Pros

I really enjoy using Docebo as a platform as I can manage all my users' progress, manage courses with ease and update the content without having to remove and upload courses. I love that it is easy to access for other users, and that it handles technically challenging content well too.

Cons

I struggle on occasion with the admin menus - there is a lot to sift through and it could do with being reorganised.

Pros

The customer service is phenomenal via chat and email. They go above and beyond to not only solve the issues we face but give propper context and training on how to address similar situations in the future. They train the admins to be self sufficient!

Cons

Some of the features don't respond they way we, locically would expect them to. For instance, certificates can only be downloaded by power users once the learner has downloaded the certificate first. Using some courses for audit purposes, it limits the autonomy Hr has to retrieve user data.

Pros

Great customer support and Docebo POCs compensate for lacking features.

Cons

Limited data analysis. Example, question level analysis

Pros

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Cons

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

Pros

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

Cons

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

Alternatives Considered

Accord LMS, Absorb LMS and Adobe Learning Manager

Reasons for Choosing Docebo

Mediocre functionality and performance.

Switched From

Accord LMS

Reasons for Switching to Docebo

Better overall experience compared to the rest.

Pros

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Cons

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

Alternatives Considered

Kallidus Learn and Litmos

Switched From

Cornerstone LMS

Pros

Fast implementation and intuitive interface has been helpful in getting us up and running and then continuing to grow rapidly. White-labeling is also very nice so we can make the platform look pretty much exactly as we choose and it feels like OUR environment, not a 3rd-party space.

Cons

Some processes can be confusing or labor-intensive, requiring a lot of clicks and proofreading to make sure everything is working correctly. This is the cost of having so many features and options available though, some of them are just highly detailed and need a lot of attention to be able to use, for instance if you're going to set up different experiences for many different branches of users (e.g. customers from different corporations or in different job roles), you're just going to have to do a lot of configuration and testing to make sure it works exactly as you intend for everybody. But it's cool that you have that ability to tailor things so much.

Pros

I liked the fact that Docebo is highly customizable and has lots of features and tools that can be used to create great learning experiences. Additionally, the support from the Docebo team has been great. They give prompt responses and help resolve any queries I have quickly.

Cons

The least I liked about Docebo was the users’ lack of ability to customize menus and the learning management system’s overall design. The LMS platform often felt too rigid and limiting when instituting changes and making the interface more user-friendly. Additionally, the user interface was quite outdated compared to competitors.

Pros

Docebo is a very flexible platform, and we've been able to achieve just about everything we've wanted to do with it. It's highly customizable. The multiple-language support is great for our international audience, as well as the ability to alter terms across the platform with the click of a button (ex. change Learning Plans to Learning Paths everywhere it appears). Our End Users find it intuitive. I love that the team is always working on improvements.

Cons

Because of the aggressive roadmap, there are occasionally bugs with new releases. Some of the back end administrative tasks can also be a little bit cumbersome (too many clicks) but they aren't hard to do.

Pros

I literally saved a part-time equivalent position when I switched LMSs to Docebo because the admin side is so easy to use. It has excellent APIs that are very capable of automation like user data feeds. The system is easy for first-time users to figure out and our admin team to set up and manage coursework.

Cons

It does a terrible job of archiving old content.

Pros

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Cons

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Pros

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Cons

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

Pros

It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed.

Cons

We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more.

Pros

The features available are pretty great. There are a few things missing, but for my company, it was a match. In addition, updates have happened frequently enough to make it worth our while. Recently they updated the video capabilities without advance notice I was pleasantly surprised to see.

Cons

I would have like to know in advance about the update video resolution capabilities. I help design and create video pieces for my company's training. Being made aware of upcoming new capabilities isn't just something you should do, it's a must. Seriously!

Pros

The support we had during implementation was better than any other application I've rolled out in recent memory. We have a unique an convoluted use case which forced us to separate our implementation into two phases with our full migration occurring during the second phase. The implementation team was patient, knowledgeable and proactive ensuring the smoothest implementation possible. The flexibility of the homepage to customize and manipulate without needing a ton of design & coding experience has had the biggest impact on our team.

Cons

Course & catalog organization takes a few extra steps than seems necessary, but once you've got the process down it is easy enough.

Pros

Feedback from our end users has been fantastic, they find the platform easy to use, modern and intuitive. We see huge opportunity in implementing existing functionality and are excited to see what's on the horizon.

Cons

We are a complex organisation and reporting has presented some challenges. Whilst Docebo have been supportive finding solutions we look forward to enhancement and improvements in this space.

Pros

Learning content is a joy to manage inside Docebo. We auto-assign users to different training depending on their role and location. We generate email notifications and reminders. We are able to customise the system to our branding and change to layout with ease. The mixture of Instructor Led Training (ILT) and eLearning is crucial in the way we work.

Cons

Would love to see a carousel feature which we could implement onto our home screen.

Pros

We needed to be able to customize our software for each client, and collect detailed reports. Docebo worked really well for us.

Cons

We needed the surveys to be structured so that we could pull detailed statistics from answers... more like survey monkey. What Docebo currently offers is more of a "did you like this class" type of survey. We were looking for more detail such as WHO answered this question in this way, ie Did doctors answer the question with yes, or was it nurses who answered the question with a yes?

We could have used an ability in the Docebo tests to give detailed feedback for each answer regardless of whether the question was answered correctly or not. sometimes knowing why an answer is wrong is a huge teaching tool.