Flipdish Reviews

Pros

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly.

The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Cons

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

Pros

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Cons

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Pros

Inexpensive and easy to use. Provide complete solutions to new business.

Cons

The least I like about this company (not software) is the way they handle credit card disputes.

Alternatives Considered

Reasons for Switching to Flipdish

Pros

What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.

Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.

And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

Cons

There is nothing I can say that is negative about this company, nor its services

Pros

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.

Cons

Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.

Pros

Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

Cons

Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.

Pros

With more and more of our customers looking to order for delivery and with the explosion of smartphone us we felt Flipdish are the perfect partner for us.The software is very easy to use and the customer service is the best ive ever recieved by any company

Cons

To be honest i cant say that i dislike any part of the sotware , it all very user friendly with a gtreat interface

Pros

Quick and easy to use. Two touch ordering, for end user. Geo location make it simple and easy to identify the closest shop to order from. Integrated processing with POS so dockets print directly into kitchen avoid double entry or keying mistakes. Loyalty program and push notifications direct to customers.

Cons

More reporting functionality, with easy to use customisible reports, ability to compare different locations on the one report.

Pros

Very easy to use and get used to. The software is also very responsive and all our staff members are happy.

Cons

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Pros

Ease of use and customization, always improving and adjusting to customer needs, very user friendly

Cons

Only few unexpected crashes historically but resolved quickly and not ongoing

Pros

The the online order menu is very friendly and easy to use, staff support team are also very sufficient, and friendly

Cons

the only thing is the print out from the machine is a bit hard to read in the kitchen, i guess its not really software's fault

Pros

Not much attention needed, Flipdish look after it all. Tailored to suit us and includes loyalty option.

Cons

No major issues. One issue is that with phone app, loyalty points cannot be transferred if customer gets new phone number.

Pros

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Cons

Nothing really. Everything i want is there. Never had any major issues.

Pros

Very easy to use . Any time we can change the menu, Opening time etc etc our self . Don’t need to call customer services , weekly basis we receive all the information about business with Flipdish like total sales, to all number of orders , total revenue, accepted orders , rejected orders etc etc etc they summarised every thing which information you need they send in one e Mail

Cons

There is nothing least for my opinion . Just need to advertise every where

Pros

Ease of use, optics, looks really professional. Ability to offer online loyalty program without the hassle. Dealing with the people who work there that try to make my experience positive.

Cons

Honestly, there is nothing I have found that I don't like. Perhaps paying credit card companies 2.5 percent :-), but I really think the software has been layed out lovely. Also, the staff try to do what they can to customize if it is possible.

Pros

admin panel and control over customers and sales

Cons

There is nothing the I can thinks about

Pros

Software to someone like me who is not an expert is very easy to use

Cons

No cons whatsoever I’ve used different software in the past and this by far is the easiest to use

Pros

The customer support is second to none. The team are so friendly and efficient.

Cons

There is no weak link in the flipdish team

Pros

Easy to use and navigate.
Easily updated

Cons

Needs a simplified weekly Sales reports

Pros

Very easy to use and customer service is amazing

Cons

There is nothing which I don’t like . Very happy with Flipdish

Pros

Easy to use adaptable
Customer friendly

Cons

The printer alarm Noise
Little one dimensional

Pros

Easy to use, customers liked it

Cons

I am not able to change the opening and closing time by myself

Pros

Allows my customers to go from address to order completion in a very few amount of clicks. Easy to edit and update menu items.

Cons

We have not experienced any major issues with this software.

Pros

Very easy to use
It’s clear and concise

Cons

Customers have a few issues with ordering on line
- can’t pay on line
- can’t put name on order

Pros

Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.