--- description: Review of Wati Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wati | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Wati](/software/430256/wati) # Wati Canonical: https://www.softwareadvice.co.nz/software/430256/wati Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/430256/wati?page=2) > Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. > > Verdict: Rated **4.6/5** by 203 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 203 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI.io - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Automated Responses - Autoresponders - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Contact Management - Customer Communication - Customer Database - Customer Engagement - Customer Experience Management - Customer Service Analytics - Customer Support - Dashboard ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software) - [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software) ## Alternatives 1. [Viber](https://www.softwareadvice.co.nz/software/146449/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24076 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1760 reviews) 5. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "WATI your go to WhatsApp Sender" — 5.0/5 > **Priyanka** | *27 December 2025* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: It's easy to use, value for money and makes our message sending smooth and trackable. Customisation and how it will look in the receiver's phone make it more better to use. > > **Cons**: There are some bugs \& issues, such as when the reminder doesn't go off from the Meta side, so you have to check to be sure. But with constant improvement and fixes, I guess this will get better. > > It has been great so far, looking forward to more features. Would highly recommend to new businesses. ----- ### "Wati Review" — 5.0/5 > **Vinod** | *7 November 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Wati helps us reach our audience very easily, and we also use it for customer support. The mobile app makes it easy to chat with our users, and the detailed analytics provided by Wati are very useful. The chatbot feature is also excellent. Overall, it has been a good experience. > > **Cons**: I feel that customer support could be faster, but it is helpful. The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history. The pricing is high compared to other alternatives. In short, Wati should work on these areas. > > We've been using Wati for over a year now, and it's been nothing short of amazing. ----- ### "Don't sign up to WATI before reading\!" — 1.0/5 > **Anonymous User** | *11 November 2025* | Internet | Recommendation rating: 0.0/10 > > **Pros**: this product was easy to set up. The team’s guidance, insight, and deep experience with Meta made the process seamless, and they were always ready to help resolve any issues that came up, unless you want to cancel then it becomes extremely difficult. > > **Cons**: What I liked least about this product was how difficult it was to cancel my account. The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and documentation use dark patterns that make it hard to find the actual cancellation form. > > Without a verified Meta account, the subscription was unusable, yet there was no straightforward way to end it through the dashboard. Overall, the experience felt deliberately obstructive and very disappointing. ----- ### "Great WhatsApp Marketing Platform" — 4.0/5 > **Amit** | *23 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I like most about wati whatsapp business api, it is very easy to used. It helps us to managing the customers very easily. > > **Cons**: There customer care support is not good as compare to other. > > The overall experience is good for me with wati as this platform is helping to communicate with all customers without any difficulties. I can send bulk messages very easily with this platform. ----- ### "Wati is Good WhatsApp Business API platform" — 4.0/5 > **Akshay** | *23 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like most about WATI is there chatbot features which helps to provide automatic replay to customers. > > **Cons**: I don't like there customer care support executive response since they do not provide proper or on time response. > > I have very good overall experience with wati because of they have some good features such as chatbot, bulk messaging. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.co.nz/software/430256/wati?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/430256/wati) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data