POS Nation for Retail Reviews

Pros

Back office is incredible - so nice to have access to everything that we do from purchasing, receiving, tagging, selling, reordering, customer history, discounts, special sales - I could go on forever. I can't imagine what more could be needed.

Cons

We started using CAP when we first set up our business over 20 years ago and have enjoyed the upgrades over the years. Now with the incredible support we are getting today it is wonderful. The program is sophisticated and with so many options it is so much easier to utilize more features with the new support available. I wish we had access to that years ago. I spent a lot of time with trial and error trying to utilize different features but now I can just pick up the phone and within a very short period of time, I've got my questions answered or problems solved!

Pros

The point of sale is easy to use. Reports are great..

Cons

It kicks you out often but you can get rite back in. The inventory is complicated way to many steps

Pros

Great liars and getting customers onboard.

Cons

Terrible team, horrific software and non-reliable hardware! The system was sold on a lie. The features discussed during phone calls and via email did not match the actual system. They tried blaming the initial issues on the credit processing company but later learned that their software was not compatible when accepting EBT cash. Then the software upgrade (May 29, 2021) began showing the same error and froze both of my POS systems on numerous occasions. Instead of resolving the issue brought on by their upgrade, they asked me sign up for monthly service or pay $239 dollars.

Their keyboard has a mind of it’s on. At times the CAP lock is activated or the number lock. Their scanners are worthless. I'm being charged $200+ dollars for a wireless scanner that is available on Amazon for $100 dollars. Scanner reviews on Amazon clearly show that no one invested any time conducting a thorough research.

Lastly, it’s missing the automated decimal point and the change due does not disappear automatically when initiating a new transaction.

Instead of helping resolve their software/hardware issues I received an email from Will that they are cancelling my software service.

I emailed my concerns to [SENSITIVE CONTENT HIDDEN], but yet to receive any response.

Do you want to start your day asking yourself if your POS system is going to work or not?

Pros

The whole system rocks. It’s easy to learn, the features are exactly what I need - I don’t think there is a single feature I would add. Checking customers out is easy, credit card processing is seamless, and the features, like the hot keys, discounts, and ability to examine the data and make decisions based on real time information is key to my profitability.

Cons

The only thing that I would alter is the search feature when looking up an item - the “search” button is above the entry field - when intuitively - most people go to their right where the return button normally is - it’s a small thing - but annoying when you’re in a hurry. When programming the hot “add” button - which intuitively you’d think would add a hot key - adds a “set” - you have to use the “change” button to add a hot key to a “set” - that is also a bit weird and not as easy to grasp when you’re starting out. It’s not a deal breaker in any way shape or form - as the hot keys themselves are an awesome feature - it’s just two little things that I find a bit annoying.

Pros

This software is easy to use, has a lot of features, and can be used in a limited way then expanded asfeatures become needed. Ability to sell misc. items not in inventory.

Cons

There is a lot of features, that I am not familiar with and take time to learn, but as a small business it is hard to find that time. Would like to be able to amend a sale after the fact(ie change a visa charge to a mater card without reringing, or unvoid a sale )

Pros

How easy it was to enter the entire inventory into the system. The speed with which you can check out a customer! And the ability to run easy accurate reports at the end of the day, week or year!

Cons

I can't think of anything I don't like about the software. Anytime I have had a problem, the system had what I needed, I just didn't know how to use it. Customer support has always solved my problems and taught me what we needed to know. Or better yet, how to use the system.

Pros

Customer & technical support have been top notch. We are a business that has used about 8 different POS companies over the last 37 years & have worked with numerous "support" staff from each company. Although we anticipated a rough transition period (as it turned out to be), the staff at POS Nation was there every step of the way. Specifically, customer support were all extremely patient & supportive throughout the month+ long transition.

Cons

A lot of the reports that are available are completely useless, whereas some reports that you would think are completely necessary for a POS system are not available... the most difficulty we have with the lack of reports involves Customer reports. One other CON to CRE is the Quickbooks Sales Pass. It is not as seamless as one would think when you are told it is "fully integrated with Quickbooks."

Pros

Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use.

Cons

Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly.

Pros

Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up.

Cons

Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us.

Pros

User Friendly, Reporting, Inventory. The best customer service and IT support. Easy set up and the POS NATION teams care about you and your business.

Cons

Worldpay take 1-2 days to deposit funds from customers paying with credit cards.

Alternatives Considered

Reasons for Switching to POS Nation for Retail

Pros

It’s simplicity and the fact divey can resolve any issues. Excellent conversion process.

Cons

Nothing at all. Everything is easier and better

Pros

I purchased this POS machine and software in order to streamline our monthly sales and inventory. For the most part, it has met those needs satisfactorily. I like that I can look up sales info for specific days and track inventory during both the busy season and the shoulder season. Being able to spot trends is paramount to achieving success in any business, and that's one of the main reasons I wanted to use this software. Tracking expenses and profit/loss is also something I'm looking forward to doing with ease once I figure it out.

Also, having an machine that links up to our online store and keeps inventory current is a major plus.

Cons

Oooh, this is gonna be a long list.
It is not exactly user friendly or intuitive. Entering inventory is a pain in the neck. You must go through two separate screens in order to complete all the information on each item! I would much rather have a long list of things to complete on one screen than have to close out Style Matrix, go into Inventory Maintenance, find the item, fill in the missing details (part number, description for the price tags, web description, etc.) then print out the price tags (which is on yet another screen!)

Also, there have been updates to the software that make some interesting changes, including having items go missing from the database and when I'm trying to ring up a customer and the machine insists that the item is NOT in inventory and would I like to add it now (even though I JUST scanned a barcode printed out by my machine) is super frustrating. Sometimes I just need to scan it for a third time before it recognizes the code and the purchase can continue.

Also, the TS lookup is a hassle, as there is no way to tell if you're choosing the correct color or size in a style matrix situation.

Also, when you get your online store together, the categories and departments are the opposite of what they are in the POS, which is horribly confusing, and you cannot easily change categories or departments. Don't even think about deleting one of them, because that is one button click from disaster. It gets ugly.

Pros

This is the only POS I have ever used. It is the first and only one this family business has ever used. The point of sale works well as we have a large inventory for a small business. I have trained six different people to use it and have done well. The ability to generate reports related to sales for tax purposes and managing inventory as well as managing A/R is wonderful.

Cons

We have had some anomalies over the years that can not be explained. We have several accounts for individuals that generate a repeating sale each time I do monthly statements. I will name them ghost acct and discard them each month. Occasionally this will happen with an inventory item. The amount in stock seems to change by itself

Pros

I like POS Nation. The Cash Register Express software is pretty good but it needs more flexibility. Need easier flexibility to run comparison reports for year to year comparisons, comparing products, etc.

Cons

Cash Register Express needs more flexibility with all reports. Also we are a small business. Should have the ability to turn off requirements to enter passwords to do end of day and do backups.

Pros

It does a lot for the money. It has been easy for our store clerks to learn and use. They provide good support for a great reasonable monthly price.

Cons

Don't really have anything for what i least like.

Pros

I am using RPower POS System through POS Nation. This software is very in depth, almost overwhelmingly so. There is next to nothing you can't do through it and as far as POS Systems I've used throughout my career, is easily the most broad and intricate software I've ever seen. RPower comes highly recommended especially if you have a complex or large menu.

Cons

It's range of features and capability are so immense that at times it seems almost intimidating. I have been using it for nearly 4 months now and I'm figuring new things out every day. Sometimes confusing to do what one would imagine to be a simple task, until you figure out all of its various quirks and commands. If you have a small or very simple menu, I would suggest a smaller and simpler POS System.

Pros

Step by step walks you through.easy to enter product. Easy to review stock of inventory.
Manage Report from year to year. Clock in clock out.
Accounting purposes, great best sellers. Times of day busy

Cons

The return process. Not able to print reports of items when you enter them.

Pros

All the basis features and daily reports

Cons

Product photos and emailing of purchase orders with the newest software is a big plus

Pros

The ease of use! I, the owner, and my staff love how easy it is to ring up customers!

Cons

I did not have any adverse things to say! It’s perfect!

Pros

Ease of use and what i wanted out of it! The customer service is the best part great people who know what there doing and i get my problems resovled all the time!

Cons

Cant send out mass emails! Nothing to be a deal breaker!

Pros

Too busy to go into detail. Works fine for what we need

Cons

So much for a quick review process... A little clunky for linking products

Pros

This software allowed efficient customer service and quick delivery of quality product. It allowed the staff to communicate orders efficiently to the kitchen.

Cons

There really weren't many cons associated with this software.

Pros

THE FUNCTIONALITY OF THE SYSTEM IS NICE.

Cons

I WOULD REALLY LIKE TO HAVE DAILY EMAIL NOTIFICATIONS WHEN STOCK ITEMS HIT ZERO. THIS IS CRUCIAL TO ANY BUSINESS I WOULD THINK.

Pros

user friendly. Easy to run reports and set up menu items. Easy for the staff to use

Cons

wish some things could be customized for the individual business

Pros

User friendly. We are a culinary school, so the training mode is very useful.

Cons

a bit hard to figure out how to completely void guest checks and set up dining room tables