RUN Powered by ADP Reviews

Pros

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Cons

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Pros

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Cons

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Pros

If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.

Cons

It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.

Pros

The simplicity of payroll makes things quick. It’s manually customizable.

Cons

Glitchy and poor customer service to support it.

Pros

Ease of Use, ADP takes care of all the payroll taxes and forms

Cons

the time clock app is not connected to the run adp app

Pros

Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available

Cons

Reports could be more customized, does not sync PTO time with Google Calender

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.

Cons

I have zero complaints, works well. Very easy to use

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

It makes my job much easier. This gives me time to work on other projects.

Cons

There really isn't anything that I don't like about RUN.

Pros

Support from customer service. They actually expressed wanting to work with me. Went out of their way to get me started.

Cons

Nothing. I have honestly been impressed.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

Run has the basics in processing payroll

Cons

There were many features in RUN that were suboptimal or that just didn't work at all. Their support teams were horrendous.

Pros

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Cons

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Pros

I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.

Cons

The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.

Pros

Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons

There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Pros

User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.

Cons

I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

Cons

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Pros

Easy to process payroll and requires very oversight on customer end.

Cons

ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

Cons

It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.

Pros

The product is a good product, money value is cost effective, informative, easy to understand. I have used ADP for about 23 years. I have seen several products that were used. Technology moves fast and this product provides future assurance of meeting the technological needs that businesses will be looking for to help run their payrolls. Education of the product and how it links into the unemployment office and keeps records on our employees and their payroll tax needs is also very important The reports that are offered can provide endless data. I am appreciating all these features available to me as I focus on running the company as well. I need quick, friendly and understanding customer service attendants that can help with my unique needs for my employees. It is a product that NEVER CLOSES and this is invaluable as my hours of work never close. Thank you for all the support that is at my fingertips. I would not want it any other way. A product I can count on!

Cons

So many functions on one page that it sometimes loses its value of finding the right page for the right need. Maybe more pages with less on each page would make a person that is just starting out with ADP feel that it is more user friendly product.

Pros

You can run it on an app anywhere you are.

Cons

The customer service is pretty slow, lots of [sensitive content hidden] and never happened.

Alternatives Considered

Pros

ADP has a lot of good benefits to the user. First off, the user interface is easy to use. It is fairly easy to learn the system and start navigating its menus. Second, the system is very accurate as one would expect. It makes running payroll fairly easy. It allows users to house employee data and then using that data when running payroll.

Cons

The one con (if you can call it a con) would be that you would have to have some training on how to use the system to get the most benefit out of it. It isn't a system that you can just sit down and play with it for a few hours and be an expert at using it.

Pros

It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.

Cons

The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.

Pros

nothing!! i suggest to run away from adp asap!! no customer support at all.

Cons

they Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!! omg how can we run payroll if we where never notified that it was ready to do so!! no sense then, the only thing they can say am really sorry sir, we are sorry sir, we will have the sales person manager reach out to you then again they never do!!!

Pros

We started using ADP Run about 5 months ago and by far I am very satisfied. The interface is easy and user friendly. Even when there is something I can't figure out how to do or just want to make sure I don't do wrong, they have this chat that is surprisingly quick and helpful. You get to speak with representative withing 2 min and they not only explain what to do, but also go in and do stuff for you. It is also really helpful that our employees can access their record via app. What is more, it is way more cost friendly than when we were outsourcing the payroll processing.

Cons

I really haven't encountered any problem yet. It seems to hit all the check marks we need. The only problem is that when we were starting they were a bit chaotic, not communicating between each other. We had a different point of connection every week, and it was somewhat frustrating. But despite this initial period, we have been running smoothly.

Pros

the software seems very secure and has a lot of measures that are taken. Very easy to use, even for technologically inept people like me. The rep that sold me the software was extremely thorough.
Has a lot of features for payroll processing, tax reporting, and human resources features, and even workers comp integration.

Simply put, this software integrates nearly all financial and human resource aspects I need as a small business owner, other than banking. It even makes it easier to offer retirement benefits for my employees. It's not the cheapest software out there, but it is 100% worth the money.

Cons

On occasion, it logs me out or glitches if I process my payroll on wednesday (apparently that's the busiest day to process so the system gets overloaded). Sometimes gets annoying to have to make small changes or customize reports, but that's just part of the business.