UKG Ready Reviews

Pros

The information is available to all employees so they may keep it up to date through regular reviews and edits. From a human resources perspective, everything is stored in a centralized database. When it comes to tracking time and managing resources, Kronos has everything a medium to large business may need.

Cons

There is no drawback, everything functions properly, and it greatly improves the quality of life for Human Resources experts. UKG has highly trained employees who are experts in their own system.

Pros

UKG Ready is an excellent payroll administration system for small and medium-sized businesses. Payroll duties can be handled conveniently from any location with online access. Customers are able to automate and streamline crucial processes with the use of automation, artificial intelligence and machine learning, integration, higher productivity, and mobile apps.

Cons

The thing I despise most about UKG is not a fault with UKG per se, but rather an issue that UKG is likely to face: adoption. Adoption is not as robust as it could be because of a small percentage of long-term employees who are reluctant to embrace change.

Pros

There are no positive things to say about UKG.

Cons

Please refer to the overall experience summary for details on our experience with UKG.

Alternatives Considered

TriNet Zenefits

Reasons for Choosing UKG Ready

Our company went through a merger and with the new logistics ADP was not able to support us.

Switched From

ADP Workforce Now

Reasons for Switching to UKG Ready

Their sales team were very good liars and were exceptional at misrepresenting what UKG was capable of and how poor their support would be after the contract was signed.

Pros

It is simple to administer and manage employees benefits with UKG Ready.It is simple to generate employees payroll with this tool.It is simple to to measure and manage employees work performance with this tool.It is reliable tool for employees work scheduling.

Cons

I haven't experienced anything that is challenging with UKG Ready.

Pros

UKG Ready is a highly customizable solution. Like a buffet, you can take a little of this and a little of that to get the features and functions you most want or need. The system is also highly scalable and expandable. We have added on more features over the years and it is a seamless integration with existing data when adding on. The support team is Best In Class. I feel like I have my own support team when I have a question or I have broken something because I didn't read some of the support tools available. This support team is assigned to your company so you always know who you will be working with.

Cons

I have nothing negative to say about UKG Ready. It is a powerful tool which works for you 24/7/365.

Alternatives Considered

Paylocity and Paycor

Reasons for Choosing UKG Ready

Cost and support was slipping. It made sense to do an RFP and we ended up with UKG Ready.

Switched From

Paycom

Reasons for Switching to UKG Ready

Ready seemed to have all of the features we were looking for and the support to back it up.

Pros

The ease of collecting data and then using it with our payroll software. We were using the same company for payroll as well as time tracking. It was not capable of collecting our complex pay methods, but UKG was. It has made doing payroll easy and expedited the process. Also their customer support is one of the best around. I don't know of a company that is doing this any better in the industry.

Cons

It is hard to find things we don't like. I would say things that we might not change would be the appearance of the online layout. It has changed a few times in the short period we have been on it. Just takes a second to find where something is.

Pros

I've used time and attendance systems before and generally like them.

Cons

We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to UKG Ready

We had abandoned Kronos before because there was apparently some communication that due to our complicated rules, Kronos could not accommodate us. There was a perception that the right team was not in place before to make this happen (on both sides). Given the difficulties we are still having to try to go live, I am concerned. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through.

Pros

Workforce Ready is a very robust time and labor application that can integrate seamlessly with your payroll solution. The granular configuration options allow the administrator and/or implementation team to set up their timekeeping solution according to their individual needs. Moreover, by mixing and matching profiles within the different areas of configuration, one can fine tune options by departments or individual employees if necessary.

Cons

Perhaps it is unavoidable but with the extreme level of flexibility comes also an extensive admin interface that could take a good amount of time to fully grasp. An administrators with years of experience could easily expect to still be learning new and better ways to complete tasks.

Alternatives Considered

Paychex Flex

Reasons for Switching to UKG Ready

Primarily experience. I have worked with this team for many years and am very familiar with the emphasis they put on customer service. Just today, there was a brief (90 minutes) outage caused by a DNS problem. As soon as it was reported to me, I knew that I could log in to the customer service portal and immediately be informed with all available information about the problem as well as when the next update would occur. These folks run a tight ship.

Pros

Employee timekeeping for hourly and salaried workers alike. Time and work order information for hourly workers is recorded. Time worked by salaried personnel is recorded, but only for the purposes of allocating allowances and matching task orders.

Cons

It's possible that you'll hit a roadblock if your restrictions are very intricate. For instance, if your company is subject to CBA regulations, you may need to get inventive with your method or setup.

Pros

It is quick to show what I am looking for.

Cons

Nothing really negative about this app. It is not too complicated to use.

Pros

Recruiting and Onboarding have made our hiring process much easier.

Cons

It is not user friendly from the employee side or the administrator side.

Alternatives Considered

BambooHR

Reasons for Switching to UKG Ready

What was presented to us appeared to be very user friendly. Ultimately, what we currently are utilizing doesn't look like anything we saw in the presentation.

Pros

I didn't like the product at all. I wouldn't have selected this product.

Cons

The design and function. Lack of drag and drop. Difficult to navigate. Difficult to get out of implementation. Difficult to get onsite help.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to UKG Ready

We didn't choose Kronos, they purchased our payroll provider

Pros

One thing that I appreciate about UKG Ready is its comprehensive set of payroll management features. The platform offers a wide range of tools for managing employee data, tracking time and attendance, processing payroll, and handling compliance and regulatory requirements.I also appreciate the platform's flexibility and customization options. UKG Ready can be tailored to fit the specific needs and workflows of individual organizations, with customizable fields, workflows, and reporting features.Additionally, I like that UKG Ready's customer support is consistently responsive and helpful. The platform offers a range of support options, including phone and email support, a knowledge base, and an online community forum.

Cons

UKG Ready is complicated and difficult to navigate. It can take time to learn how to use the platform effectively and efficiently.Another issue is that UKG Ready can be relatively expensive, particularly for small or mid-sized businesses with limited budgets. While the platform offers a range of features and tools, users may find that they are paying for more than they need or use.Additionally, app has a problem with UKG Ready's reporting and analytics features. While the platform offers a range of reporting options, I have found that the reports can be difficult to customize or that they lack the level of detail or granularity needed to make informed decisions.

Pros

the system allows a bit more flexibility in terms of security for different types of users, alerts to employees.
we like the calendar option where you can just simply select the date under employee information
We are not charged for setting up alerts
Recruitment - We like the ability to add, delete, and modify questionnaires once they are active.
I like the do to bell list being a one stop shop for employees.
We like that the system is just one system as a whole rather than multiple "compatible" systems.

Cons

it would be helpful if the system had shortcuts such as control S, O to open up things.
it would be helpful if you do not have to input slashes on dates. if you can just input it.
It would be good if there was an option to create email alert for inventory section
sometimes the automatic email reports do not work the way they should
there are several sections that are dual entry. it can get repetitive.
the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date.
making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too.
Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations

Needs stronger ACA assistance for employers.
everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST.

Pros

After training (and retraining,) I am able to maneuver through the program easily. It's good to be able to adjust the company settings so that some fields are auto filled, such as our benefits guidelines. Reports are easy to customize, although I need more practice because I only run them infrequently. It's good to be able to save reports for ease of running them the next time. Easy to download to excel for further customizing the reports. I have admin access, so I am able to get whatever information I need quickly, without being blocked. I am in the program many times throughout the day. It's easy to manage my own time and requests for time off as well, both for myself and on behalf of others (when they forget!) The benefits feature and ability to get copies of W-2's and other forms both for myself and employees is a good one. The amount of information on each employee is very thorough. There are times we have layoffs, and then recalls, so it is easy to REHIRE the employees, with their previous information already loaded.

Cons

I find it somewhat cumbersome when hiring a new employee, but again, the company settings make it easier. When running reports, I sometimes struggle with finding the right fields to add, especially when it has to do with the accounting features, but I have an excellent "go-to" person in accounting that assists! Again, that is usually due to the infrequency of running those types of reports. When rehiring employees, we found that some of the information was not prefilling, but with some adjustments in the company settings, (after trial by fire) it seems to be working correctly.

Pros

The system provides an easy to use punch in/punch out process using bio-metric fingerprint scan, there are customize-able dashboards and reporting functions, and if you have a straightforward business model without the need to segregate costs into multiple Job Orders this is a great system.

Cons

The Workforce Ready terminals do not support barcode readers, you have to select everything from a list. They also don't display in the same way you have your Job Orders or Cost Centers setup, they only display as a list view, with some qualifiers for searching. If you need detailed job costing, there are a lot of additional steps required to set up and manage all the data, and there is no inherent connectivity to ERP systems. Middleware is provided to help move data in and out of other systems, but it all has to be custom programmed, which you as the customer are required to provide. If you are using a standard job prefix, there is a limit of 750 records in any one folder, and once you surpass that limit, the functionality of the "Tree View" (which is how everyone is accustomed to viewing a file structure) reverts to a "List View" which is absolutely useless for a large collection of data due to the way it is formatted. Once the limit is reached, the previous functionality can not be restored, which causes a lot of heartache for people that have been accustomed to visually finding the Job number and then have to learn how to search using "Like" or "Between". Knowing this up front would have prevented the purchase of the product, but it took literally weeks of dialog with support to just discover what the issue was when it occurred, and the software engineering team had no interest in fixing the code that caused it.

Pros

My duties have come down to literally pushing a few buttons to generate a bi-weekly payroll for 200 hospital workers. The reporting functions are endless, in addition to the already prepared reports within the system, it is extremely easy to build your own and have the exact information you want to see on a report. I am able to do the quarterly reports in about 10 minutes (including submission to the various entities). The customer support is phenomenal. If you've ever had tech support that the rep didn't really understand the problem or their job and tried to correct your system only to find it become even worse, you will really appreciate Kronos support. I have yet to be let down, they are very personable, intelligent and an expert in the field to which your question is based. I really can't say enough wonderful things about Kronos functionality and support.

Pros

Many modules and what they don't do well they are investing on to make it more of a one-stop shop. Most of the users in the company can use this fairly easily. The setup on the back end is comprehensive. The reporting is good and easy to use, but you can't change the width of columns on the screen and some columns are missing. The support staff takes tickets and work with you over the phone and share screens with you so reporting issues is a breeze. I've been invited to a subgroup for development for a certain feature and it's great to get some eyes on the product before release so i can prepare some training materials for my company.

Cons

I mentioned reporting issues is a breeze. The wording I get back fairly often is "working as intended." It's easy for me to say a certain feature may not make sense but for another company it may make lots of sense. I wish there was just a little bit more of product testing for major features. Global Support is very polite and they will operate for your timezone even though most of their support staff are on the east coast.

Pros

- free app for employees to use on their phones
-web-based
-seeing my team in one spot on my homescreen

Cons

- not user-friendly
-difficult to navigate
- really dislike report section & constantly have to review my notes to get reports to run properly
- many times a punch in/out showed it took on the app, but not on the website

Pros

Highly configurable. If we had support and all parts of the configuration reviewed with a fine-tooth comb, it may be possible to even like the system. The ability to have a "living W2" and "living pay statement" is pretty awesome, as are many other features. Too back Kronos does care enough to spend the time to make sure their customers are as success as they are.

Cons

See "Your Review" above. Poor support is the primary problem. Many open tickets for weeks on end. Horrible implementation. We use almost every module...maybe that was the problem. Maybe only time and labor and payroll are truly out of beta.

Pros

Able to view schedule and time off requests easily. Also being able to view all staff and their clock ins.

Cons

Anytime you make changes to a schedule it usually erases all previous progress. Even with clicking save.

Pros

I like the idea of customization of the different pages. I like the centralized information found on the employee information page.

Cons

I dislike that it doesn't have the same features across the whole software. Some reports can pull any columns into the report, and some reports don't have certain columns. It makes for a lot of jumping from report to report. It would be much easier and more convenient if you could generate the same columns into different reports.
The other thing that we have disliked is the lack of customization on the dashboard.

Pros

Kronos has allowed our organization to house all aspects of employee time-keeping within one application. This has count down significantly on the reports collected because Kronos is tracking attendance, tardy, late out, OT, hours beyond FTE, etc. We have built our program to send notifications directly to management so that they can then handle "issues" as needed.

Cons

Implementation and planning efforts to build Kronos out to be as functional/efficient as it currently is took many months & IT work. Our organization did all of this internally, may be easier/quicker if utilizing Kronos for this.

Pros

I like the way this product ties in and gives you what you need. You can create any kind of report.

Cons

I am a little disappointed in the timely status of customer service getting back to you when you call or put a ticket in through the kronos community. Sometimes you need to know something at a moments notice and we don't have the option to get that answer right away. I think there should be different levels of customer service techs.

Pros

Employee record maintenance is quite simple as is timekeeping and timesheet management. Vacation tracking is also very simple to use.

Cons

Reporting is too complicated. Extracting data that Kronos is collecting should be more user friendly. I also wish that there were more HR functions available. For example, I formerly worked for a large corporation who used Luas & Clark. Not only did it keep time, but it allowed us to keep employee records (coaching/counselling etc.) besides just attendance in one place that was accessible to those who needed access.