UKG Pro Reviews

Pros

It's a really great application, it makes my work on the human resources side much easier

Cons

I haven't seen anything negative yet. Super great for me

Alternatives Considered

TriNet Zenefits

Switched From

BambooHR

Pros

As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application.

Cons

Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections.

Pros

If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.

Cons

Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.

Pros

For payroll processing and reporting UKG Pro is definitely the best software I have used in my more than 40 years in payroll.

Cons

Payment Services is the only area where UKG Pro can improve. Especially in timeliness of tax code set up, agency notice research and resolution, and amendment processing.

Pros

The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections.

Cons

When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds.

Pros

We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly.

Cons

I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases.

Pros

although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy

Cons

I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions

Pros

The product is easy to use and flawless.

Cons

In payroll gateway page, I prefer if you set the finishing button(the last process to transmit payroll) in a different page.

Pros

Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.

Cons

Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.

Alternatives Considered

ADP Workforce Now and ADP Comprehensive Services

Reasons for Choosing UKG Pro

Needed to get off the PEO

Reasons for Switching to UKG Pro

Feedback, customer experience, and company values.

Pros

Scheduling & labor forecasting, mobile ability, overall look

Cons

This is to be determined as we have not implemented the system yet.

Alternatives Considered

Dayforce HCM, CSP, ADP TotalSource and Workday HCM

Reasons for Choosing UKG Pro

Needed a solution that was going to take us into enterprise growth.

Switched From

ADP Workforce Now

Reasons for Switching to UKG Pro

Developed great relationship with Sales Manager, pricing, features, several leaders familiar with UKG platform already

Pros

Adv. Scheduling for our Nurses and Hospital.

Cons

There are alot of little things that it does not do that API did do that we transitioned from. But we will manage. I still love this product better.

Alternatives Considered

ADP Workforce Now and Workday HCM

Reasons for Choosing UKG Pro

Dimensions is more robust than API. Need better accuracy and Dimensions provides this.

Reasons for Switching to UKG Pro

We need a robust system that is able to handle our special Unique practices that can work with the Nurses contracts etc.

Pros

Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing.
Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved.
A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates.
Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms.
In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically.
And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Cons

This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Pros

Allows for customization. Has great reporting capabilities.

Cons

We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.

Alternatives Considered

Dayforce HCM

Reasons for Choosing UKG Pro

Looking for more robust options

Switched From

Paychex Flex

Reasons for Switching to UKG Pro

ability to customize and integrate

Pros

Been using this site now for our clocking in and out at work for 5+ years.
Very easy to use. Site has never been down, always up and works.
The site is speedy to navigate.
Allows me to easily and quickly log in and out.
Allows me to pick easily pick my insurance every year and has all the information I need on the site.
Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn.
Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past.
We also use this for our performance reviews. Not a fan of those but the site makes it work OK.
Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch.
I can also view my paycheck stubs here.
It is very nice to have access to all of this in one location.
I also hear it integrates with AD credentials but we have not implemented that.
I have used other HR websites such as Kronos and this one is so much easier to use.

Cons

Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Pros

UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

Cons

I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Pros

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Cons

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.

Pros

There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit.

Cons

The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team.

Pros

We previously used 5 databases to track employee information. Having UKG Dimensions with everything in one place has been a dream come true!

Cons

Integration was a challenge but we expected that. All modules were not available at the same time so we were still hopping between our old systems and UKG Dimensions. We have come a long way though and we are thrilled that things are finally moving in the right direction and streamlining all of our HR and payroll processes.

Pros

It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Cons

Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

Pros

It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with.

I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well.

As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so.

Cons

It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen.

Pros

This experience has been so terrible I can't think of anything positive.

Cons

Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system.
No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later.
The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.

Pros

The functionality is great if you know how to enable it and use it. There can be a steep learning curve, but once you get there, it's pretty great.

Cons

The learning curve is steep for some areas/aspects of the system. And enabling functions for certain areas is not as intuitive as "turning it on" you have to assign security roles that often conflict or give unexpected access.

Pros

The product is easy to use. The product provide an immense amount of reports that are all customizable. As a payroll manager in my prior life, I find the Gross Up pay statement type so easy to use and avoids mistakes in calculating. And I know I already said reporting but I have to say something about the specific report the Recap and Funding Report. Every client I work with is always excited about this feature. This report is every payroll manager and CFO's dream. It provides current and past payroll information to help you audit and be informed about the biggest expense a company has....their payroll.

Cons

Clients find it challenging to determine which reports to use when due to the large library of standard reports.

Pros

The software is easy to use as the functionality from Kronos WFC to Dimensions has not changed. I had 40 payroll users to train on editing timecards and running reports. My training sessions only lasted about 10 minutes and many of the users preferred the new system layout and reporting.

Cons

Migrating from the current system to Dimensions is not an apples to apples move. The layout of the system was different than our current set up so we had to build what I felt was a more complex structure.

Pros

Cloud based, typically user friendly. Well known name and for the most part, the employee experience is good. Managers love the access to dataviews and the options they can customize.

Cons

Integrations have been an issue. Getting support from UKG is an issue. We pay a UKG consultant month since before we transitions to Dimensions and we always have some issue that we need help with. This consultant ensures we have a dedicated person to speak with regarding issues as opposed to being passed from one person to another when contacting KGS.

Behind the scenes could be more consolidated. It doesn't make since to have multiple related functions in 5 different places.

Dimensions did away with lots of helpful functionality from Workforce Central. Your set up will have to be redone completely - your system does not just transition from WFC to Dimensions.