User Reviews Overview

About SAP SuccessFactors HXM Suite

SAP human capital management (HCM) solutions enable a more flexible, engaged, and resilient business by strengthening the employee experience with cloud HR solutions across core HR and payroll, time and attendance, talent...

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Feature ratings

Value for Money
3.7
Features
4.0
Ease of Use
3.8
Customer Support
3.7

Browse SAP SuccessFactors HXM Suite Reviews

270 of 270 reviews
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Md.
  • Industry: Tobacco
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/05/2021

Manage your Human Resources Efficiently

As a user, I am super delighted to use this software because it enables me to manage my team very efficiently. It reminds me of performance management of mine as well as my team. In addition to these, it allows you to request for any HR related letters and it reaches you on time without wasting your time physically.

Pros

I. Easy to use and very user-friendly for the HR guys as well as for the employees.
II. Specific role creation as of the role profile ( ensuring proper delegation of authority).
III. Real time update of the HR data.
IV. Performance management system.
V. Hiring or contracting and leaver management.
VI. Compensation and benefit management.
VII. Identifying the development needs of the employees and prioritizing the training program for the top loss.

Cons

I am extremely happy with this software and didn't find anything that I would not like.

Priyanka
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2023

Excellent product

Excellent experience… ease to use it is very smooth

Pros

Accessibility and user friendliness.. UI is amazing

Cons

Nothing much that I have which I don’tLike

Alternatives Considered

Workday HCM

Switched From

Oracle PeopleSoft
Sandy
  • Industry: Chemicals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 9/02/2022

Really consider whether you need your HRIS and Talent Management system to be one in the same

If you think you need a single HRIS and Talent Management System, there aren't that many options, so SuccessFactors will likely be on your shortlist. My recommendation would be to really consider whether you "need" that, or whether you would be better off with SuccessFactors as your HRIS and opt instead for niche applications for your various talent management needs that can integrate with each other and SuccessFactors.

Pros

SuccessFactors offers an HRIS with modules to cover many aspects of Talent Management, including Recruiting, Onboarding, LMS, Goals, Performance, Succession Planning, Compensation, and Workforce Analytics.

Cons

Several of the modules have been bolted on over the years and are still not fully integrated like you might expect them to be. The look and feel of the modules are dated and there has been very little in the way of enhancements to the talent modules in the 6 years I have been using it. Built-in reports are limited. SAP Support has been poor. There are still many aspects of the configuration that can only be done in the back-end provisioning client by a configuration partner (not by the client), so the client can never truly be self-sufficient.

Top SAP SuccessFactors HXM Suite Alternatives

Joel Neil
  • Industry: Media Production
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 12/09/2023

Great for managing the entire life-cycle of employees

We are able to track any action for each employee in different departments, and countries.

Pros

It enables to have a helicopter view of a department with employees and getting their impact and finding what differentiates them among others. The report it generates is so good that you can easily demonstrate it to management.

Cons

Creating a first time user and getting it done as same as other interfaces take really time. We couldn't find the option to create a shadow user and implement it to other users, this feature should be adapted.

Khaled
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/06/2023

Easy to use ,clear ,transparent ,Reduced the documentary cycle

it is Easy to use ,clear ,transparent ,Reduced the documentary cycle

Pros

It enables you to accomplish whatever you want from vacations, iyou can make evearything you need from comapnies colliges while you in place

Cons

performers evaluation is complicated process and take long prosudres and not all labours can treat it so company cancel this process

Verified Reviewer
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 19/04/2021

Good Core HRIS - but nothing more than that

Poor to non existent customer service, with poor additional modules not worth using (much better to use best of breed tech and integrate it into SF via API or SFTP), but a decent Core HRIS for larger organisations.

Pros

For a Core HRIS, it's a solid system. A little complicated in use, but nevertheless, core HRIS data is well structured and reportable.

Cons

Additional modules are basic to poor in quality. Recruitment module is a 5/10 - does the very basic stuff, but that's it. Very reactive recruitment focus, relying on job board posts to fill jobs. Non existent functionality - in terms of them actually being useful - re talent pools, searching the database, integrating with other tech etc. I couldn't also recommend the Performance module - too complicated and not liked amongst users. Talent module not worth it at all. Etc etc.

Luca
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
2
Customer Support
5

3
Reviewed on 29/09/2022

Used SF LMS from 2015 to 2020

It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020

Pros

Very feature rich, robust architecture.

Cons

Lack of flexible reporting. Too dependent on a 3rd party integrator
Impasible to customise core settings

Ravikumar
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/02/2023

Successfactor Review

We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily

Pros

I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system

Cons

Cost is the major factor as it impacts on the decision making process

Nana Kwame
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 19/03/2023

It is a HR management system with a lot of features

HR teams can communicate and exchange information more successfully with this software

Pros

Tools are available in the SAP SuccessFactors HXM Suite for managing succession planning, identifying, and developing high-potential employees.

Cons

We've had a couple of new HR recruits and those that are unfamiliar with SAP technology find the learning curve for SAP SuccessFactors HXM Suite to be challenging.

Meir
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 24/02/2021

Great for keeping track of employees

Pros

Keeps a nice tidy database of all current and past employees. There are many sections to list employee information, of course it requires administrators to keep it updated.

Cons

The software UI is simple, and a little clunky. It take a bit to load everything. Clicking the wrong thing will waste around 30 seconds to get back to where you wanted to be.

Niall
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 14/12/2021

A Leading and reasonably cost effective end to end HR system

Overall this system meets our expectations. The platform is fast and stable.

Pros

An end to end system to handle recruitment, onboarding through to employee management, absence, performance and succession planning and offboarding is not easy to find at this price point.

The Integration Centre which can export data for use in other systems is feature rich and very fast for extracting data.

Cons

Reporting, and not unlike any cloud systems, isnt as strong as it could be. It is somewhat clunky and cumbersome to create reports.
SAP Support, so far, is extremely poor.

Alternatives Considered

Workday HCM

Reasons for Choosing SAP SuccessFactors HXM Suite

We needed a stronger end to end platform.

Switched From

Sage People

Reasons for Switching to SAP SuccessFactors HXM Suite

Cost, features, implementation team.
Edrick
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/06/2021

This Software Makes Managing Employee Data Management Easier

Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate.

Pros

I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding.

Cons

There are a number of instance of having access errors for our employee's portal.

Inayat
  • Industry: Hospitality
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2016

Executive-HR

Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, moral and motivation, culture and attitude development, performance appraisal and quality management issues)
? Ensuring compliance of SOPs and company policies.
? Responsible to introduce new HR initiatives viz. linking pay to performance, reward and recognition policy etc.
? Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to Management.
? Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
? Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
? Develop and Maintain healthy relation with Govt. and Non Govt. Organizations for better and fast functioning of organization.
? Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
? Be a point of contact for all Line Manager/Candidate Queries.
? Maintaining the entire MIS of the employees engaged at resort

Chirag
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
2
Customer Support
1

2
Reviewed on 7/04/2021

SuccessFactors has opportunities to improve

We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.

Pros

The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.

Cons

Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.

smit
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 16/08/2018

Perfect HCM software

Overall good software with in depth details and management highly suitable for large enterprises.

Pros

Success factors is US based company which provides solution for Human Capital management, now this company is acquired by SAP AG.
1. Success factors provides human capital management solutions for large enterprises
2. It provides complete solutions starting from KRA/ KPI management, Learning and Development, Talent acquisition etc which cater most HR department requirement.
3. It has complete customization available which can be changed according to need of the organization.
4. In depth analysis of data/ details can be done from administrator account which gives complete overview.

Cons

1. Pricing for software is on higher side which mostly large enterprises can only afford.
2. User interface needs improvement, it is not much user friendly and hence proper awareness is to be imparted to users who are going to use it.
3. It lakes seamless integration with various SAP modules.
4. Sometime its complexity is such that excel based HCM seems like more suitable

David
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 15/08/2017

A cloud based HCM tool that enables manager self service with an easy to use tool.

The best part about it is that you can track everything in regard to activities in the system. This allowed you to report on different programs and initiatives and reduces data inconsistencies.

Pros

The system is very easy to use and managing data via portlets is extremely intuitive. The system also allows managers to take actions therefore offering manager self-service.

Cons

Quarterly releases which delays fixes and new features based on company's agenda not the clients. Customer support at times is very slow to solve complex issues.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

4
Reviewed on 16/11/2021

Easy way to review performance in big teams

Pros

It´s great for perfomance review, allows to track objectives and the progress of each of them, at the end of the year your team members reviews themselves and you review them too, so you can easily and objectively have a full year review to share with them

Cons

The look and feel is kind of old and you have a lot of full page loads when modern software can update part of the content you´re looking

Daniel
  • Industry: Accounting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 15/06/2019

Take control of your payroll in an unbeatable order!

Pros

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents.

So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Onur
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/06/2019

One software for all hr processes

Pros

What I like the most is thay The software unites hr process like education and training and performance evaluation under one platform. You don't need to go and search from different web sites having different user interfaces.

Cons

The user interface of the software is very complicated. It is very difficult to find and to get registered to the relevant trainings and also to add defined perfomance targets

Gary
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 9/01/2023

Great Tool, if it's used!

Pros

This tool allows you to track and manage several aspects of your team along with having a single point of contact for all your HR needs. What I like most about this software is being able to track and manage my employees training requirements for the quarter and for the year. I also like to use the JD tool to create an impactful posting for my next open positions.

Cons

One thing I found that I like least was that not all managers use this software so some data may be missing or invalid. Because this relies on input from several managers for an overall picture of the employee, if other team members in management do not use this tool, it can be difficult to have the whole picture.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 13/08/2018

Good functionality, challenging to implement

Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it’s a highly advanced and multi-functional system which I would recommend.

Pros

This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation.

Cons

The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult.

Özen
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2023

Single source of information for HR management

They improved the user friendliness of the system with final update. I find it effective since I lead a team of 50+ professionals.

Pros

I can find multiple critical information on the same platform as team management, personal development, tasks to be completed etc.

Cons

Sometimes I face with difficulties to use the system on mobile.

Rajesh
  • Industry: Management Consulting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 10/11/2017

SAP tool review

Pros

Integration of all modules makes a seamless experience if all upstream and downstream process is set up effectively. The checks and balances in terms of validations are set up which ensures integrity of data.

Cons

Complex change management process and it takes long time to drive changes in the SAP system. This often leads to escalations and low user satisfaction

David
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 27/06/2017

Easy to use but slow system

Easy of use and access to a cloud based sas system.

Pros

The ability to easily configure forms and processes as needed. The portlets are easy to manage and use and everything field is reportable.

Cons

The limitation of a SASS based system with very slow process to add a recomendation on a gap. Also it's very slow compared to other systems like Cornerstone.

Justin
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
N/A
Features
3.5
Ease of Use
2.5
Customer Support
4

3.5
Reviewed on 27/02/2015

Solid software that continues to improve each year.

Pros

SuccessFactors offers a wide variety of products covering the entire full talent suite including L&D, succession, recruiting, and performance management software. Having a "one-stop-shop" for all of our talent management needs was a major factor in our software choice. This not only provides a better user experience for our employees, but consolidates our data into one place.

Also, the software is highly configurable. While this varies by module, there is typically a lot room to configure both the functionality and aesthetics of the software.

Cons

Some of the products were purchased later on and "bolted" to the existing software. Unfortunately, these pieces can end up not meshing well with the existing system. They sometimes require separate log-ins, additional uploads/permission/management, and separate reporting. There hasn't been much of an effort by SuccessFactors to better align these products so that there is a fluid transition between modules.

Parts of the software are dated. They either lack functionality that most systems have today or simply look like older technology. The v12 update was a huge improvement but is only available for some modules.

Much of the software feels like it was "designed" by programmers. The user interface is not the most intuitive and can be confusing for non tech-savvy users. Even more astute users struggle with over-complicated processes and layouts.

270 reviews