Skytab POS Reviews

Pros

The entire process was wonderful the staff outstanding! [sensitive content hidden], is phenomenal with follow-up and the tech was on-time for the install. I was nervous, but this company is the real deal! The pos system is sleek in design and it compliments the esthetics of my business!

Cons

It does not apply! I don't have any complaints.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Skytab POS

The equiptment was not fully there ( missing parts). The follow-up wasn't theirand the support just wasn't there.

Switched From

TouchBistro

Reasons for Switching to Skytab POS

The excellent level of service!

Pros

User friendly! Our sales lady [sensitive content hidden]. Her knowledge & experience is outstanding!

Cons

Credit card fees would like to see integration with QBO.

Alternatives Considered

Toast POS

Reasons for Switching to Skytab POS

User friendly, work force, dud not have to purchase equipment & knowledgeable sales lady [sensitive content hidden]!

Pros

It is a good all-around POS system with many functions

Cons

Contacting customer support is a nightmare. I called 3 times after a tech didn't show up. No one could tell me if a tech was on the way. They IM whatever department they need to and wait for a response. I waited 15 minutes for a response the last time I called and finally just asked for an RMA to return the piece of equipment.

Pros

We liked the cost and features. The upfront cost was basically free. We only pay a low monthly fee and get all the hardware and software included. Toast charged us for every single little thing and their contracts are predatory. Constant rate hikes and they force you to buy their hardware and software.

Cons

Still waiting for them to update their software and training website to Spanish.

Pros

So easy to use! The search button for items is a big hit here! All the different ways to pay make it convenient

Cons

How to enter tips…. Seems to be too many steps…

Pros

How easy it was to learn the system also the newer technology made it easier to do reports on a daily basis

Cons

Setting up the different charges that we require for some of our deliveries

Pros

Ease of use. Internal inventory controls

Cons

No Sub menu yet. I can't a menu with in a menu.

Pros

Skytab POS has been very easy to set up. It is very customizable. Easy for everyone to learn.

Cons

We have only used the system for a couple of months. We have not found anything that we do not like about Skytab POS.

Pros

[sensitive content hidden]
is the best. He helped us so much with the switch from shitty digital dining

Cons

Nothing. Everything is great. He is the best

Pros

The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows 95.

Cons

[sensitive content hidden]
can’t stay with us forever. But I got his number so it should be fine.

Pros

[sensitive content hidden] has been our rep since day one. He was very patient as we slowly came to our decision to bring on SkyTab. [sensitive content hidden] is very responsive when I've reached out, and almost always has a solution. He's been on sight many times to make sure things are going smoothly.

Cons

Some moderate quirks that are being worked out. The favorites screen omits an entire row unless you page over and back. Not sure why that's happening, but we need our favorites screen to be in-tact. Also, we can't make it default to the favorites screen and not the departments. A lot of the reporting is slightly difficult to sort through as well. When trying to print reports or transfer payroll to QuickBooks, it's a bit finicky.

Pros

I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences.

Cons

There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups.

Pros

Shift4 and Skytab is our Point Of Sale and Credit Card Processor. [sensitive content hidden] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around.

Cons

I would love to write about an opportunity here, but I really cannot think of one.

Pros

Brings and attractive online and Faster service,

Cons

At the begging was little hard to make this change but over all now is so much better

Pros

Extremely User friendly. Superior Touch response time.

Cons

Nothing at this moment. I have not encountered anything negative.

Alternatives Considered

Toast POS

Reasons for Choosing Skytab POS

Poor hardware and functionality

Switched From

talech

Reasons for Switching to Skytab POS

The demo solidified my decision. Steve brought a full system to Starbucks and walked me through it. I was sold

Pros

Easy to use software. Employees needed only a day of training to understand and use the new software.

Cons

If the modifiers are not done correctly from the beginning it is difficult to adjust them to the need of the item.

Alternatives Considered

Toast POS

Reasons for Choosing Skytab POS

The software was outdated.

Reasons for Switching to Skytab POS

I had great sales rep. [sensitive content hidden].

Pros

We recently opened a restaurant and we have been so pleased with the how easily we’ve been able to navigate our Skytab POS. The registers are super easy to learn, our team has had no issues learning it. Our employees who have worked at other restaurants have mentioned that this is the easiest one they have ever used! I also love that it helps keep track of employee time locks, and generates reports on sales etc. Our reps ([sensitive content hidden] / [sensitive content hidden]) have been beyond amazing. They have been so helpful and thorough with any questions we’ve had arise.

Cons

Any con I have is that I wish I was able to completely remove a menu item that is not needed, instead it only allows you to inactivate it. But this is a minor personal preference.

Pros

I love that I can manage my restaurant from anywhere. Makes having a start up so much easier!

Cons

There are a few small things, but nothing that would prevent me from implementing in our next restaurant.

Alternatives Considered

Toast POS

Reasons for Switching to Skytab POS

Pricing was a huge factor. We were able to get all the same features for a fraction of the price.

Pros

Our rep Dave Meslin is the absolute best! He spent countless hours getting us ready to implement the system. Ease of use for the actual point of sale. Very user friendly.

Cons

We have a huge menu and offer customers a great deal of latitude in customizing their orders. It has been very difficult getting all of the various modifiers correct so that all of the options are readily available for servers to enter orders.

Pros

Very Easy setup and implementation. Very easy for staff to learn/use, and very easy for backhouse management. Reports have pretty much anything you could ever want!

Cons

Not to much to not like... some very minor programming limitations, but nothing that couldn't be worked around

Pros

SkyTab is a GameChanger for the restaurant owners! Front and back of house functions are so easy to use!The costumer service is top notch!

Cons

Have not come across anything yet that we didn’t like

Pros

The ability to change orders without starting all over. The ease of the kitchen monitors and no more wasted paper.

Cons

That everytime there is an update it screws up all my computers for at least one whole day.

Pros

Easy to used and safe a lot money and quick

Cons

Customer service sometimes hard to answer right away when you need help

Pros

The UI is about it. The rest is painful - hour long calls to customer service until we give up or try calling back later.

Cons

No menu item pics for online orders or pics for servers on UI. Bugs with Advantage, Dual Charges, Tax Calcs, Handhelds, gift cards, reporting, on and on and on. Makes doing taxes

Pros

Ease of access, pricing, easy to learn, simple, local support is amazing!!

Cons

Honestly nothing. It works amazingly well for our restaurants.

Alternatives Considered

Toast POS

Reasons for Choosing Skytab POS

Price

Reasons for Switching to Skytab POS

Price and local support.