17hats Reviews

Pros

Nearly everything, but specifically invoicing

Cons

I can't think of anything that I dislike.

Pros

It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.

Cons

The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.

Alternatives Considered

Reasons for Choosing 17hats

Switched From

Reasons for Switching to 17hats

Pros

It can be as simple or as complex as your business needs it to be! No flat one price fits all.

Cons

For the longest time they didnt have an app but now they do... they dodnt have online booking but now they do... honeslty i cant think of anything..

Alternatives Considered

Reasons for Switching to 17hats

Pros

I liked the idea of templates, streamlining and having everything in one place.

Cons

Where do I begin? Customer service is only via text messaging or email and response takes up to 3 hours. I cannot speak to anyone on the phone which was extremely frustrating. All the learning is through videos and I think the videos are well done, however, I prefer a more personal approach. The learning curve for me was extremely high as I am not a techy person to begin with. I even bought the additional business tips videos and that was more of a how to grow my business verses how to work with 17 hats. Eventually, I gave up because there was so much to learn. It was a complete waste of my time and money.

Pros

What I love most about 17hats is its all-in-one functionality that truly streamlines my workflow. It handles everything from client management to invoicing, contracts, and scheduling—saving me hours of work each week. Additionally, the constant updates and improvements show that the company genuinely cares about its users, which is a rare and valuable quality.

Cons

Personally, I love everything about it! The only downside for some people is the learning curve when first getting started. With so many features, it can be a bit overwhelming at the beginning (I'm super techy so it was easy for me). However, they have a really extensive help section with video tutorials that walk you through everything step by step, which makes the learning process much easier.

Pros

I love that this software has everything we need for our business. Income and expenses tracking, billing and contracts, automated reminders to clients, email templates. It has everything you need for business and customer management.

Cons

I can’t think of any it really works great

Alternatives Considered

Reasons for Switching to 17hats

Pros

17hats has an easy-to-use interface that allows you to manage all aspects of your business from a single platform. Great integrations with other business tools also.

Cons

The platform has a steep learning curve thats wy being somoe hard to understand at first. Csutomer support should improved there might be long wait times and unhelpful responses.

Alternatives Considered

Reasons for Switching to 17hats

Pros

What I like most about 17hats is its ability to centralize all aspects of my business operations into one platform. From client management to invoicing, contracts, and automated workflows, 17hats simplifies tasks that would otherwise take much longer to manage. The user-friendly interface makes it easy to navigate, and the automation features have saved me countless hours, allowing me to focus more on my photography services and less on administrative work.

Cons

While 17hats is incredibly comprehensive, I sometimes find that it offers so many features that it can take a little time to explore and fully utilize everything it has to offer. However, this isn't necessarily a con, as it just means there's always something new to learn and ways to further optimize my workflow.

Pros

17Hats has automated my businesses, from sending contracts and invoices automatically, personalized emails, and it keeps everything in one organized place.

Cons

I love it, I haven't found much that hasn't worked for me and when I have issues support has been great

Pros

17Hats excels in keeping my business organized. I use it for every project, and its intuitive interface and streamlined workflows have made managing my business much simpler. The all-in-one platform has saved me countless hours by centralizing project management tasks.

Cons

The only area where 17Hats falls short is in its bookkeeping features. While it offers basic financial tracking, it lacks advanced accounting tools found in dedicated software. I miss the ability to capture and upload receipts directly, and I would appreciate the option to automate recurring expenses.

Pros

It is easy and affordable. It was simple to set up and provided an easy to use interface for my clients.

Cons

Lacked features like lead tracking which is key for my business. It just seemed very entry level and while it worked at first, I needed more features.

Pros

Simple, easy to use system for solopreneurs with lots of features to keep your business organized.

Cons

The lead dashboard feature could be improved so much. It would be nice to have the ability to move clients from leads, to active client and back to lead again when they come back to work with you again. I also don't like that text message notifications were turned off!

Pros

There are many pros to 17hats - first, you can try this for free for a month to get a feel for the platform and test out all of the functionalities. It's easy to workflows, integrate email, quotes, invoices, contracts - and you can easily sign off to accept a quote and contract right on the platform.

Cons

I did have some cons when I first used 17hats a few years ago, and stopped for about 6 months and came back after trying something else out. In that time, they had made a bunch of upgrades to the platform and made it much easier to set up new projects and organize all of your documents within each project. As of right now, I don't have any cons using 17hats.

Pros

It had a good tracking for when documents were sent to clients.

Cons

The payment integration cost more and since it’s an essential feature, it is a steep cost. Especially when we already pay the payment managers merchant fees as well. Also, the software doesn’t offer inventory management, which is why I left.

Pros

The only thing I like about 17hats is that it (almost) lets you get done what you need to get done. Basically just contracts, invoices, and bookkeeping.

Cons

It’s not user friendly at all. I’ve been using this for over 2 years and there are still features I’m finding out how to use. It’s kinda a messy program.

Pros

17hats does so much more than just the basics. It manages incoming leads, turns them into invoices, and allows me to set up workflows so the system does much of the work for me. It has saved my company a ton of time and probably money, too. The support team is incredibly responsive and helpful.

Cons

The accounting is lacking, but it's not meant to be a primary accounting software. It has the ability to sync with Quickbooks Online which works.

Pros

17Hats is a great all-in-one client management system that is easy to use and implement in your business.

Cons

I would like more options on recurring invoicing.

Pros

Ease of use

Cons

None to think of

Pros

features are constantly expanding. Great way to organize contract process and payments and look super professional.

Cons

Could use more links to other apps but they seem to be working on adding new features constantly so no real complaints.

Pros

We use this for everything with our family handyman business and it creates a more professional front than we had before, more organization and efficiency for us on the business side and was easy to teach our office staff member to use.

Cons

Once when we had an issue with the platform being inaccessible/down for us, the customer support response was on the slow side.

Pros

I think 17hats is a great software! It seems so streamline and easy to use. I like how the calendar can connect with other calendars that someone may be using, and it keeps all the invoices and emails in one location. Which makes it easy to locate!

Cons

I have not run into anything that I dislike about this software. When running a business, you need a software that will keep things simple and organized and that is what 17hats is all about.

Pros

Quoting is fantastic. I can send a quote out with the contract and a payment schedule attached. When the person accepts the quote, they then get sent the contract. After that they are shown the payment schedule.

Building a quote is equally great because I can offer three sections. First section: the required items of the quote. Second section: Choose one of the options. Third section: Choose any of the options.

This has been very helpful for website design where I put the website design in the first section, me hosting or them hosting in the second section, and add-ons like maintenance, SEM, e-Commerce, and more in the third section.

Cons

Customers can't setup automatic payments for recurring invoices.

Pros

This has just streamlined my business and finances. I can let 17 hats do the heavy lifting and allow my book keeper to maintain and I can get on with the business of my business.

Cons

The billing system seriously needs an overhall. To be able to have auto billing would be a godsend. That still needs work

Pros

The automation of follow up invoicing is brilliant.
This software does so much more than just accounting for your financials.
It is accounting, a CRM, email, contracts, and much more.
Tutorials, webinars and online help.

Cons

Like anything that completes multiple tasks, it is quite complex once you start digging.
Has great multipurpose functionality, but you need to spend the time in it to make it work to its maximum capacity for you.