Brightpearl Reviews

Brightpearl is a fantastic all in one ERP system

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!

In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Manages the core of our business, finances and products.

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Great customer support

Excellent software for growing E-Commerce business

It's good enough to run my business on

Getting Better and Better- 8 Months working with BP

After 6 months, i now have a functional product. I've tried several other Multichannel inventory systems and they all have issues, so it is to be expected.. I choose to stick with BrightPearl because of their potential. I am not using the accounting part yet because it doesn't save me time and doesn't have the functions for Amazon FBA returns...YET... I'm hoping they read this and put it on their "to do" list.

The reports and inventory management are the basics I'm using right now. We have over 3000 skus and they are managing them well. it is saving me time and money when reordering and gives me the knowledge of what is selling well and what isn't.

The money it is saving me with cutting edge inventory management is worth it. The rest is gravy. They are constantly updating and improving the product, So I can't wait to see what is next.

I would recommend them, especially if you sell on Amazon FBA.

Amazing Company, amazing team!

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Great for internet sellers

Would Recommend Brightpearl

Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day.

A Very Unfortunate Choice

We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed.
With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business.

To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs.

Helped us scale efficiently

Brightpearl for Wholesale and Retail

We've used BP as our main business software for the last 5 years. We're an online retailer using multiple channels and also sell wholesale.

Having been with BP for 5 years, we've recently reviewed the various software options open to us as we decided to outsource our bookkeeping (so it seemed appropriate to look at other options). We looked into several alternatives - mainly centered around using Xero for accounting and linking that to a stock management system. Having looked at the various options we decided that BP was best for us.

There were a lot of bugs in the past, but these have greatly reduced in number. The expansions and upgrades that are now really making the software work for us. We're just about to turn on the Amazon integration and the multicurrency function - hopefully, these will work as well and help us to make our processes more efficient.

Excellent Software

Excellent ERP/CRM for English speaking users

We´ve been with Brightpearl for about 6 years now and have been very happy with how easy Brightpearl is to use. It is extremely intuitive and does practically everything you need to run a business. Inventory control, Purchase Orders, Invoicing, etc... If your business is in the UK or the US the tax codes are easy to set up and manage. We even have it connected to two Shopify stores drawing from the same stock using two different price lists for sales. The only downside we´ve had with the program is our business is located in Spain and there are tax laws here that make some of Brightpearl unusable for us. Otherwise it´s been a great experience.

Excellent system and service

Brightpearl Review

I can think of two experiences. The first was having lost some functionality in the ability to choose my default screen view after a major software update - I wrote to BP Support. The team immediately owned my issue and understood the issue. They walked me through a timeframe to introduce a new and better feature. They rolled this out, and informed me personally before the roll out. Indeed the new default screen layout function was a vast improvement on the last.
Similarly, I wanted to roll into Business Intelligence (BI). The Chief Technical Officer phoned me personally to discuss this implementation and liaised with me throughout the implementation.
This service was just amazing.

Meets All the Needs of our Unique Business Model

Brightpearl meets out needs very well in the complex importing, B2B, dropship, Amazon, and ecommerce business that we run. Despite our unique business structures, Brightpearl is able to fulfill all of our needs in terms of inventory management.

We'd be lost without Brightpearl

We've used Brightpearl for a number of years, over that time the functionality has grown hugely and positive changes continue. We're an International Schoolwear business and we really couldn't function without Brightpearl. We supply customers all over the world and Brightpearl allows us to manage our sales, stock, accounts and ecommerce system efficiently keeping all our information upto date. It's fairly intuitive to use and easy to teach to new employees.

Brightpearl - the perfect e-commerce solution for our business

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

Easy To Use even for a Technophobe!!

We have been using the brightpearl system for a while now. To start we had "one to one" training to start then used the You Tube articles to fill in any gaps. We have found it easy to use and have been able to rapidly expand our online sales with multiple sales platforms.
We would highly recommend Brightpearl to any business looking to make their stock control and general business so much easier. :)

I'd recommend it.

We've been using Brightpearl for nearly 2 years now to run multiple sales channels - 3 Magento stores, 6 Amazon marketplaces, Telephone and postal orders.

At first we had teething problems and there were a few curses thrown around the office, but more recently the system has been something that runs in the background and facilitates our business activities. This is in no small part due to the investment Brightpearl has made in making their system more robust and their commitment to continually push out updates.

When you first set up Brightpearl it can be a steep learning curve, especially if you want to sync all of your attributes in your existing Magento site with attributes in Brightpearl. For an existing store with several thousand products this can be a mammoth task. Brightpearl give excellent support throughout the setup process though, and once you've done it then it's done.

We've had a few gripes with the system.
- The handling of multiple currencies is not ideal, especially if you take sales in different currencies and have foreign currency bank accounts. Full multi-currency handling is in the pipeline though.
- The way the system handles drop-shipping is also not perfect, but again Brightpearl know and are working on improving the process

Pricing - it seems expensive compared to some systems, but for us it's definitely worth it and I would recommend it wholeheartedly.

First ERP for Fashion Business

We are a fashion business working in both wholesale and retail. Brightpearl seems to be without peer in the price bracket it sits in and its ability to tie in all the channels our business work across.