Procore Reviews

Pros

Procore is a fantastic ERP system that can connect project management and accounting, as well, as external subcontractors, vendors, and owners. All information regarding a project can be found in one place, with permission setting available to prevent users from accessing things they should not.

Cons

You are not able to drill down into budget line items to see what the breakdown of cost is. This may just be how our system is configured though since we do not enter expenses directly into Procore, but rather sync them from Sage Intacct.

Pros

User friendly and easy to navigate with little to no training.

Cons

The markup function for PDF review isn't the most streamlined.

Pros

The idea of PROCORE looked like a great fit for our company

Cons

Customer service was terrible. They have no dedicated pint person for account holders
Integrations did not work as promised

Pros

Management of project with procore is smooth and straightforward. You are able to share large volume data and documents. It's a tool that enhance team collaboration.

Cons

Other than the cost of acquiring the license, everything works fine.

Pros

Procore allows everyone in the organization from the office to the field to the architects to collaborate on a project

Cons

Sometimes it takes a bit for everyone to see the documents in the folders

Pros

This app is very user friendly. It has all the functions someone in the construction industry needs.

Cons

The price is a bit higher than the company wanted to pay.

Pros

the availability of information for all involved in each project is near perfect.

Cons

sometimes the sign in process and locating specific information can be difficult to find.

Pros

I like the way it integrates the full time employees with the contractors along with the stakeholders of the project and the business. Very insightful, detailed and effective tool

Cons

The costing is high, initial use requires some training which again involves cost

Pros

Procore gives you an easy to use platform to share construction progress, plan sets, deadlines, and communicate updates

Cons

The platform can be clunky to use - for instance, downloading plan sets is not as intuitive as it should be and things such as going back to various pages are not intuitive.

Pros

Top of the line project management software, there is sections for everything you need to manage your projects. Very user friendly and good for collaboration.

Cons

The cost. While a great product it is an expensive one.

Pros

Admittedly, I fought the use of Procore by my firm for a while. As it became a more prevalent tool used by contractors on my projects on a regular basis I was more or less forced to learn how to use it. In the end, I'm moderately satisfied with the functions that I'm most concerned about as an architect such as tracking RFI's and submittals, creating custom logs and tracking field issues. The bulk of the set up work was performed by the general contractors in each instance as they are using the software for accounting purposes as well. The ability to track drawing changes and updates is also very handy.

Cons

While I am still happy to use this software to make the contractor's life easier, it is still a bit cumbersome. The ability to apply multiple sorting fields to RFI's and submittals is a nice feature, but cumbersome to load on the webpage. At times it seems that there are perhaps too many options, especially when trying to create something simple such as a "Open RFI" template to use for meetings. And speaking of meetings, the meeting minute layout within the program is, to put it mildly, garbage. The software is clearly written with the contractor in mind, as if the CA process on the design team side is almost an afterthought. On my most recent project, I had to work with the GC and Procore in order to have the proper RFI and submittal routing established so items don't sit in limbo and become late.

Pros

The user interface looked great from a far and on our demos.

Cons

Nothing seems to be done natively within procore. Scheduling done outside. getting accounting to integrate is painful and ultimately we didnt do it. Action plans cannot be reported on based on the assignee. Tasks are created individually which creates manual entry and no visibility or accountability. Timesheets and schedule doesnt integrate with the workforce planning module...seriously?

Alternatives Considered

monday.com

Reasons for Switching to Procore

The branding is done well. They are local to us, so i felt we would get better customer support. And the sales demo seemed well done. But it ultimately hid the manual tasks that need to be done.

Pros

Versatility with different apps and solution providers.

Cons

Scheduling tool and job costing need help.

Pros

Procore allows better insights into your projects. This enables you to deep dive into problem areas and quickly make decisions on how to correct. You can plan better across your entire organization, rather than looking at project by project issues.

Cons

It's quite expensive. If you are not getting the value out of the system you are paying for, you could mistakenly turn your back on it. Best bet is to figure out how to gain the biggest ROI out of Procore, even if that means hiring a Procore Certified Consultant to help.

Pros

I have used the software previously as a subcontractor and now working for a general contractor. Procore keeps all necessary construction documentation in one, easy to access place with no space restrictions. It can be utilized offline for those out of the way projects. Once the system is understood and practiced, it is quite useful. Sometimes my office is 500+ miles away from the jobsite. I can be on the phone with my superintendent, looking at the same documents while on the phone discussing the issue. Submittals and RFI can be turned around in a day (if all team members are paying attention and on board with Procore.) I can have owners included on the system with limited access to photos and reports. Everyone in our office uses Procore; project managers, coordinators, AP, AR, and directors. I remember how we used to do everything with hard copies and ship back and forth between team members. Procore speeds up the process and streamlines everything.
I also had to sit through depositions for a project that went wrong, 6 years after the project was completed. All of the evidence was either printed emails, or hard copies of daily reports, pictures, etc. I feel like I would have been better covered and better represented if I had all of my documents organized within the system and structure of Procore.

Cons

While Procore is a great system, it is a complicated system and takes some time and training to adopt and master. Like any other program, Procore can only be as good as the data and information uploaded. I find it most difficult to get architects and engineers on board initially. Once on board, most of them question why they were so reluctant, but it is almost always a process. Subcontractors are very similar, although many of our subcontractors still fax over using email.

Pros

• Daily Logs are easily completed and sent to the appropriate parties. This means they actually get done which means they are more accurate. Adding photos to the logs is very easy as well.
• Procore allows you to put links to photos on your drawing set. This is especially helpful when we send out bid packages...bidders can see more details and existing conditions for our commercial remodeling projects.
• If you need to send out a lot of requests for quotes, Procore makes it easy to keep track of everything through the Reports function. PM's can also drill down to see who has or has not opened the invitation...a real time saver!
• Procore has a submittal builder built in, so after you upload the spec book, you can click on the builder and it generates a list of possible submittals. You can modify the list to suit your need. This can save days on a large project.
• When you upload revised drawing pages, Procore allows you to overlay the pages and highlights the differences with the new set. This is very helpful even if you were aware of the coming changes. It also allows you the chance to note the changes for possible change orders.

Cons

• I'd like to see the ability to more with the mark-up tool. Features that are available on simple take-off software would be nice. Something as simple as being able to place a color-coded dot would be helpful.
• When adding people to the directory, it would be nice if when you forget to complete one of the required fields and hit SAVE...rather than delete everything because you forgot that one step...it'd be nice to just give you a message asking you to "please enter missing information".
• The way is now, seems rather punitive, but I'm sure they will change it.
• I'd like to see other types of scheduling options become compatible with Procore. I do use MS Project, but not everyone does. Project is rather pricey and would be another software product to learn.

Pros

As an Agile-led development team, Procore is constantly improving their product through extensive analytics and actual customer feedback. This is a process I've witnessed first hand. In terms of the product, Procore integrates all the key tools needed for managing projects in the built environment. In addition, the product helps reinforce best practices in construction project management, which coming from a forensic expert, that's definitely a good thing when it comes to proactively managing risk. If more companies simply relied on tools like Procore for managing their projects, there would be a measurable decrease in claims, disputes and litigation.

Cons

Despite extensive multimedia training materials, Procore remains a very difficult tool for onboarding new employees. In addition, the Procore marketing materials didn't set proper expectations for the overhead required to implement Procore company-wide. Additionally, Procore has made the decision to really focus their tools and the language used for describing those tools on very specific roles - primarily general contractors, at-risk CMs with trade contractors and engineers occupying the second tier or class of clients. For agency CMs, architects, other consultants, etc., use of the product is somewhat different from how the documentation describes it.

Pros

Real-time recording sheet of notes and images allows all staff members to closely observe the work. RFIs can be generated without using the sketch tool with an attachment of visualized images of the sketches, which speeds up the response to RFIs. The sketch tool provides the appropriate and up-to-date images at all times for each of the site and HQ employees to get the project construction correct.

Cons

The predisposition to photograph things after they are already housed in a book. The ability to incorporate an appendix to an existing definition so you can change the text and add new appendices to the specification manual. The paint tool would be more useful if the sketch could be overlaid.

Pros

The software integrates with other software that we have already been using. It helps us keep everything we need in one place and makes it easy to track project progress and subcontractor progress. Our team is also spread out between the office and field with projects all over Southern California and it allows our office team members and project managers to all be on the same page no matter where they are working.

Cons

There are some technical issues that we have experiences with payments accidentally syncing twice. It would be nice if we could manually adjust the PCO and PCCO numbers in case of error to make sure everything matches up, as well as being able to approve the status of PCOs or invoices even if there is another PCO or invoice that is approved after the one that needs adjustment. It would be great if the commitments were separated by the different Prime Contracts they belong to, similar to how the client invoices are organized, instead of having all of the commitments lumped together. Also having to manually set up new billing periods for every project is a little tedious and it would be nice if new billing periods could be created the first day of the new billing period automatically.

Pros

Cloud-based. Great customer support. Willing to do the work and research it takes to develop the tools needed in the field.

Cons

There is soooo much to learn. There is a rather long learning curve, if you've never used programs like this. The thing that would be most helpful to me is if there were not just a video, but an interactive tutorial for the tools procore offers. It would be much easier to learn them if we had to "practice" using them without the risk of screwing up our project or making a bunch of entries that we have to back out because we did it wrong. That is what keeps most of us from utilitizing ProCore to it's full potential. It would also be awesome if we could EASILY see who can see the information being input in to ProCore. I know we set up permissions, but if you have more than a couple of Admins, like we do, those permissions might get changed. It would be nice if we could click on the "configurations" or "settings" in a certain tab and just see a list of people that have access to the tab. Last thing... dammit, we need to be able to set up meeting templates. Our basic template for Owner/Architect meetings, Project Kick off Meeting, and weekly sub meetings NEVER CHANGES. We need meeting templates that can be set up at the company level and added to each project, just like inspections.

Pros

We have a new Customer Success Manager who is far more engaged than previously. Fairly comprehensive

Cons

The integration process was a nightmare given the right individuals were not engaged in the conversation. Users do not know what they don't know- we need our software partners to help us understand limitations. Not FedRamp certifiedNot the best platform for projects with numerous areas

Pros

Very intuitive interface, plus exceptional tech support via "chat." Very good mobile app allows the architect to answer RFIs right from a cell phone, as easy as responding to an email. This helps gets questions answered quickly. Also, easy to keep up to speed on multiple projects concurrently with dashboards. The automatic e-mail reminders on overdue items help keep the entire team on track.

Cons

The meeting minutes tool is not as intuitive as the rest of the modules, and takes a bit of practice to get used to. Very good documentation once you get through the learning curve.

Pros

The interconnection between the construction drawing set and the RFIs was very impressive for our team and our clients. This wasn't an aspect we were expecting when we initially started with the program. Our clients were also impressed by the "ball-in-court" tracking and the accountability it presented. Everyone on the project could see where something was sitting. The optional email notifications and reminders were helpful and made one less thing for our team to do.

Cons

Procore was very adaptable and the Support Team was available and helpful when we were doing the initial set up. I don't have any suggestions for improvement at this time.

Pros

There is so much to like about Procore. Some of the best things are: their support team, continuous improvement, mobile functionality, and integrations with other software.

They have account champions that are required to have quarterly meetings with clients. This pushes us to continue to find new ways to use Procore. There are so many facets that we, as a company, are not used to being included with a project management solution. So it's good to have someone on the inside that will give us honest feedback, run trainings for us as needed, and connect us to the right people to learn more about Procore.

Cons

The continuous improvement can change things that people are used to for a while and thus change best practices without communicating sometimes.

It's also very expensive compared to previous legacy project management software. This is to be expected because there's so much more to it than previously.

Pros

Internet/cloud based - can work from and access project info anywhere!
Holds all of my projects, my contacts, and all the data for every project in one easy-to-use program. Everything I need is accessible from home, office, or the field.
Posting drawings and linking Documents, RFI's, Submittals, etc. is easy, and immediately updates those links and markups for everyone who needs to see them. I don't have to worry that one of my superintendents or subcontractors is building off of old drawings.
We are just starting to learn and set up the financial tools. I can already see the value in the way they work, and can track which subcontractors have and have not submitted change order pricing, or responded to a request for pricing.
I love the photo albums. The owners and clients we work with also loving having their job site cameras linked to a project's home page.
I'm incredibly impressed with the thoroughness of ProCore - if it's related to construction project management, ProCore has a Tool for it!!!

Cons

It has been very time-consuming to set everything up, and a little difficult to get some of our design teams to buy in to using it. However, with a little training and explanation a lot of them are starting to see the value in ProCore and appreciate the functions it has.