Keeper Security Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Keeper Security

Keeper is a cloud-based business security solution that offers multi-tenant password management and secure file storage. It offers a "zero-knowledge" security feature, which allows users only with access to the information being...

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Feature ratings

Value for Money
4.5
Features
4.6
Ease of Use
4.7
Customer Support
4.5

Browse Keeper Security Reviews

492 of 492 reviews
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Patrick
Patrick
  • Industry: Financial Services
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 19/04/2018

Never forget a login or lose a password again. Even those that are seldom used.

Pros

Easy to use app. The new user quickly realizes what a functional tool Keeper is for organizing in logical fashion all you logins and passwords. Folders allow for keeping track of multiple accounts related to the same login. There is the option to leave comments on the app directly inside the folder so that "thing" you have to remember you don't forget. The app allows the addition of fields to expand on the size and amount of data you can enter into the folder. If you have several items that you discover need to be put into one folder you can do this quite easily. I have come to rely on this app and not my memory as the number of logins and passwords in my life grow. The cost is minimal but the value is evident. It is a simple idea that was well thought out and does what it claims to do. What more can you ask from a product? I gave customer support 4 stars only because I have never had to use them for any reason. If service is like the product in terms of reliability than it would have been correct to give them 5 stars. I was skeptical about this product in he beginning because there are so many competitors I thought it was a risky buy. It was a good purchase. I don't love the product it just works!

Cons

The only complaint it isn't free. I have tried other free password vaults and they fall short of Keeper. I know there should be more to complain about but I haven't found anything.

Justin
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 17/02/2020

Good value but not exceptional

I have no reason to doubt Keeper from a security point of view, and it's serviceable from a usability point of view, so it's okay overall.

For it to become a truly exceptional tool, it would need to add the missing features that competitors have and tweak the UI a bit so that it's a bit more modern. (Like, can we get rid of the "Encryption Enabled" message? It's silly to think a password manager wouldn't use encryption in this day and age.)

Pros

Keeper is reasonably priced compared to the competitors we considered. Unlike virtually all SaaS vendors, they publish detailed release notes for all of their component products, which is *super* nice. (I just wish they included RSS feeds with those release notes so I didn't have to make my own...)

Keeper is compatible with many different platforms, including Linux (Keeper desktop) and Safari (Keeper browser extension). A lot of competitors couldn't give a whit about products like Linux and Safari.

Cons

It's been years since we signed up with Keeper, but it still has some fairly basic limitations that it needs to overcome. For instance, in shared folders, it'd be nice to have separate sharing settings for subfolders.

The UI as a whole is just not as refined as something like 1Password.

Alternatives Considered

1Password and LastPass

Reasons for Choosing Keeper Security

LastPass was acquired by LogMeIn, which is kind of notorious for huge price hikes.

Switched From

LastPass

Reasons for Switching to Keeper Security

It was mainly based on price and product compatibility.
James
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 22/10/2023

Chrome Password and Autofill was much more useful.

It wasn't useful for our team.

Pros

It seems secure and easy to login. Passwords can be named for easier identification.

Cons

It almost never automatically fills out forms. Sporadically fails to offer password login. We are now moving to the Microsoft password management with single login.

Alternatives Considered

LastPass

Reasons for Choosing Keeper Security

We wanted to use the built-in 2FA for security.

Switched From

RoboForm and Google Chrome

Reasons for Switching to Keeper Security

The 2FA option.

Top Keeper Security Alternatives

Niles
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 24/07/2020

Keeper Stands Out

Pros

Easy to use. Well designed. To date, no difficulties.

Cons

Improving app version might help, but not a big issue.

Denis
Denis
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/05/2018

Keeper a great password Manager for it's money.

This app is definitely in the top of the best password managers not only in my, but also in the world ranking and is not worth so much money that you can lose without protecting your data and pay a much higher price.

Pros

A great password Manager, which has a very rich functionality. You will love these built-in functions as built-in password generator that will help you to generate long, strong and most importantly do not duplicate passwords that will protect your precious data and now you don't have to invent them yourself, but the main thing to remember or worse write what actually is, is an app that stores these passwords in encrypted form, and the attackers will not be able to use them. Just want to note such functions as automatic filling of your credentials on all platforms and on any device. Owners of devices with fingerprint access will be able to use it when accessing the Keeper password database. Cardholders will also be pleased with the possibility of automatic filling of forms in online stores. With this application you will not only protect your credentials, but also protect your personal files such as videos, photos, saving them in the cloud. And to top it all off, I'd like to mention two-factor authentication

Cons

The application is paid, but it is unlikely that this can be regarded as a minus because for the lost data sometimes you have to pay a lot more, so that the application is definitely worth the money.

Veronica
Veronica
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 17/05/2020

Best Password Keeper!

Pros

I have been using this app for at least 5 years, possibly longer. I pay the low-end fee, once per year. I didn't do that for the first couple years. I decided to pay though because I can now use it on ANY device and it transfers with me. We need to remember so many sites and passwords that it becomes a big headache! It has saved me soooo many times! I have made two folders for my two children and in them I have stored websites and passwords just for them. That has been so helpful!

Cons

It has a function in which you can automatically be sent to save a new password for a new website/app. It would be nice so that you don't ever forget to save a password... it has never worked correctly for me. But, it doesn't bother me much.. Both Google and Samsung ask to save new passwords anyway, so they are backups..

Imad
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 21/03/2024

Must have if you value your data security

I use Keeper both in my business and personal on a daily basis, and I use it to also to MFA most of my sites that requires it.

Pros

1- Cloud based availability. 2- Availability on all browsers. 3- Mobile device application 4- Supports Multi Factor authenticators.

Cons

1- Our users struggle with learning it and using it. 2- A lot of the sites programming sometimes prevent the extension from working

Tony
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2024

You have to have this app!

Fantastic, love the product we couldn’t live without it!

Pros

These guys do a great job. I’ve been using them for probably since they started. It helps with my entire business

Cons

When I input a new record for the login name, it’ll give me options of previous login names. However, when I put in the password, it doesn’t give me the option to just choose from common passwords I use.

Jen
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 20/03/2024

Highly Recommend Keeper Security

Pros

Being able to edit passwords; being able to choose password lengths and complexities.
I like the different record types--i.e. passwords versus credit card data.

Cons

Price / per user cost.
The complexity of recovering the admin password--I understand it, but it's complicated.

Gianna
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 18/12/2023

Most Useful Program on My Computer

Pros

Keeper makes powerful passwords that protect my information so very simple. I love the generate password function, how easy it is to create a new record, and the autofill option. I even use it to keep reminders for specific websites and apps.

Cons

I don't know of any cons - Keeper makes my life easier everyday.

Thomas
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 3/05/2023

Top approach with weaknesses in UI

Pros

In the approach taken to secure customer secrets it is following best practices same as the top competition. The user interface is ok and can be used on all devices without too many issues.

Cons

Unfortunately Keeper lacks configurability and a well designed UI. On the configuration side it lacks detailed and easy to use and understand permission settings as well as no option to set a password policy for the password generator per entry - or probably even at all. The UI is not badly solved, but some tasks are either unintuitive, involve too many clicks, or are otherwise poorly implemented. You can see that no explicit UI testing with several test persons was performed here.

Sharyn
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/07/2017

Great for enterprise, small business, community organisations or personal use

- I love that I can attach files to a record. Example of use: saving a login and password for an insurance site allows me to keep images of my possessions attached to that site.
- I use Keeper's random password generator when I am signing up to a new site. This is so handy as I don't have to spend ages finding a password that conforms to organisational complexity.
- Business use: I keep my website domain hosting details in Keeper. Create a record, enter the login and password but also attach notes to the record such as renewal dates, which credit card I used to renew, domain lookup information.... pretty much anything I need to know about renewing my domain is cut and pasted into this record for easy access.
- Personal use: As I am a tech support for my family and friends, I have a folder for Mum, one for Dad, one for Best Friend etc. As they are all technophobic, i keep their logins and passwords as a backup so if they forget, they can just call me and ask.

Pros

The feature that I like best about Keeper is being able to access it anytime, anywhere from any device - at the time that I need it.
I've used it for both work and personal use and recommend it to all my customers.
- I only have to remember one password - it only takes me a second to access any site.
- I have the ability to copy and paste a password without exposing the password to others to see.
- Keeper has a browser extension that allows me to save new site logins and passwords automatically.
- I like that I can sort passwords into Subjects or Folders, which is easier for organisation

Cons

I would prefer the ability to make sub-folders under the main folder headings, but that is not a show-stopper - more of a personal preference really.
I think the pricing is reasonable, however, I think the personal licence should include two devices instead of just one.

Sharon
Sharon
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/03/2019

Keeper for Business is the best software for maintain privacy of your documents

It is invaluable, I have had it for YEARS. You have virus software for your computers and tablets. This is just double protection for your business and they have a personal version. When I say its worth the yearly fee, it is, If I remember correctly you can on multiple devices and teams for the price

Pros

The security and ease of setting up the product. I put it on everything I own and I have had no problems. It keeps up with important documents, passwords and keeps them stored and protected on a yearly service. Provides encryption and chat if your need it for security reasons.

You can keep memos, digital files and photos on your device. You can share the files and add family members just in case of emergency. Also protects you from any data breaches or if your phone or other devices are hijacked.

Worth every penny and you can customize it to your tastes as well.

Cons

There is a learning curve when knowing to set up which files and folders; watch the tutorial. If you lose your password or forget your backup information to get back on you can be locked out or it can self destruct. Its great for theives, not so much for you. You can call or email customer service to get back on.

Nick
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 23/12/2022

Easy enough and necessary

Really good.

Pros

Simple to use and enterprise grade. Support is very effective.

Cons

The auto fill can be a little irritating but need it more than don’t.

Alternatives Considered

1Password

Reasons for Choosing Keeper Security

Concerned about privacy/security

Switched From

LastPass

Reasons for Switching to Keeper Security

Thought it was a better overall product.
Grietz
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 8/06/2021

Keeping your information safe!

I really love the product and I recommend this to my colleagues. I even helped in the implementation of this application company-wide. Before, we were using it for the management level, but now, it is now used in all levels promoting data security and protecting client's data by providing masked logins to operation staff.

Pros

I love that it has the ability to set the access of a user and apply privacy screen. I also love the Breachwatch function that alerts us if there are passwords that are weak and those that need updating.

Cons

It's not that I like it least but I would love it if it's cheaper so it's available to anyone. Pricing.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 17/05/2020

Convenient and time saving password keeper

Overall, it was easy to transition our whole company over to Keeper. The vault is easy to organize and navigate, and the extension is a lifesaver when it comes to efficiency.

Pros

Our company switched from LastPass to Keeper to cut costs and I've found that it functions just as well if not slightly more efficiently. The browser extension for Keeper makes it quick and easy to log into any platform - it autofills passwords a little more seamlessly. It was also very simple to transfer passwords from LastPass to Keeper using an excel sheet or by logging into the account. The vault is easy to organize - it's easy to find what you're looking for and makes looking through a plethora of login information less daunting.

Cons

The extension wasn't very intuitive at first - if it doesn't autofill (which it usually does) then you have to click around the little extension popups to find the login you need. That's the main thing I preferred about LastPass - it made it a bit easier to look through possible logins and pick the right one. It's a very small critique!

Jonathan
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/12/2021

Best money a small business can spend

I consider Keeper the first and best weapon in our cybersecurity strategy. As a small business with remote employees, we rely on the product daily to manage access to myriad systems. This platform allows me oversight and easy adoption, while providing all of the features I would expect from a top shelf security product.

Pros

We have found Keeper to be an easy and effective way for us to manage our company's password standards and security. Easy to share records with employees and generate passwords and eliminate reuse. I also love the zero-knowledge platform - our employees feel comfortable knowing they can use if for their personal passwords also, which helped with adoption.

Cons

Some of the browser extensions were a bit buggy in the beginning but they have been sorted out. The same with the new iPhone app. Nothing huge and all were corrected within an appropriate amount of time.

Kay
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 17/05/2020

Review of Product

Overall our experience with Keeper has been great and was a programme that I have recommended to many people. However that good experience has been diminished by the change that came through with a version update that took away the ability to share individual records that moved the folder as well.

Pros

Protection, ease of use, ability to share records with my account managers in the business and the price was good

Cons

The process of sharing specific customer records has changed and is now much more difficult to do. The ability to share individual records with a folder was one of the features that I really liked about Keeper. Now that the folders don't go across with a record means that the process is quite labour intensive now. I don't want to have to share a folder as there may be passwords in there that the Account Manager doesn't need access to but this is now the only way to share records with a folder

Juan
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2018

The larger the company the more passwords to remember, but this KEEPS it SIMPLE

Pros

Quick access to all of your passwords and easy to create those passwords then the BEST I don't have to memorize them! I have my passwords, for both business and private, then I have to remember my clients passwords sometimes. So it becomes overwhelming sometimes and you sit there trying to remember the clever way to set it up so that you would only to find out you can't. But not with Keeper quick and easy and in this ever changing world it sure you can appreciate that.

Cons

Enter face with Desktop app sometimes they don't match, then you have to uninstall and reinstall to match up. Now I use both the home and company version as well and this has only done it twice in the many years of use. But I would still rate it an ever-changing due to all the other features that had worked with no issues.

Jeanine
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/10/2019

Love this App

I am able to hold hundreds of passwords and access my accounts!!!

Pros

This app is very user friendly and within the app allows you to store various aspects to an account. For example you have your user name and password, but can add websites, write in verification questions and answers, account numbers, etc. I love the face recognition so i don't have to type in my password all the time. I have to say that I emailed customer service as I had a question and not only did I get a Prompt email response; I also received a phone call to ensure I was able to make the changes I needed. LOVE THIS APP!!!!!!

Cons

I have absolutely no complaints or negative comments

Andrea
Andrea
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/07/2020

Great Application

Pros

I've been using Keeper since 2017 and I love it... everything in my control... everything in mobile app and chrome extention!

It's easy, simple, fast, secure and powerful!

Cons

No cons! No price cons, no functionalties cons, no support cons!

Brian
Brian
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/09/2016

Keeper. Best Password Manager.

After having my home broken into and dealing with identity theft, I was determined to find the best password manager there was. I wanted an app that synced across all devices. It had to have the highest security standards to protect my login information. It had to be super easy to use. With Keeper, I'm confident that I found it. I now can't imagine going through the day without it. It's a real lifesaver.

Pros

Easy to use. It is simple to save and retrieve passwords and login information. Keeper fills it in for you. It's a real time saver.
Creates complex passwords for you if you want.
Safe and secure.
Syncs across all devices.

Cons

The free version has limited features. I recommend the paid plans. They have individual, family, and business plans available. They are worth every penny.

Salvatore
Salvatore
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 2/02/2017

Be Safe w/ Keeper Security

I've been a user of Keeper Security for over 5 years. The App is easy to use (actually fun to use), I have all my passwords available on my smartphone, laptop or desktop whenever I need them. No more post-its or redundant easy to hack passwords. The program creates passwords for you if you want to use that feature, or you can create your own password. If you use your own password, the program provides a difficulty level for that password.

I just love having everything I need at my fingertips, secure and safe. I have a tinge of OCD, so this works.

Get the App and use it. It's affordable, safe, secure and fun.

Pros

It's right there when I need important information. Passwords, bank or financial info or whatever I can populate in it. It's always there secure and accessible.

Cons

None. I love my Password Keeper.

Karen
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2022

Three Cheers for Keeper Password Manager

We are a small non-profit entity with 3 full-time employees and a contract Association Management Service. We are all in different locations and work remotely. It is absolutely essential that we keep a centralized database for passwords and account access.

Pros

Very easy to administer for a distributed organization where people are working from multiple locations. It prevents us from losing access to accounts if there is a personnel change. I also use the browser integration and phone app daily.

Cons

I can't really think of a negative at the moment.

Sean
Sean
  • Industry: Internet
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/07/2018

This is the only password manager I like on mobile.

This is a daily use product for me and the only one I truly like and feel is useable on a mobile device.

Pros

Keeper is so stupidly easy to use on mobile. I also use LastPass on MacOS devices but I do not care for the mobile app AS much. Keeper is by a long shot the winner for me. Every time I get a new phone I can get my passwords back. fairly simple.

Cons

Speaking of new phones, while it is mostly easy to get passwords back for a new phone, I usually do forget how to do it which leads to panic for a few minutes until I remember. I wish maybe there was a bit more direction on getting things up and running on on a new device or on a reinstall.

492 reviews