Jobber Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Jobber

Jobber is a cloud-based field service management solution designed to help small and midsize service businesses streamline operations, manage teams, and provide exceptional customer service—all from a mobile app or desktop...

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Feature ratings

Value for Money
4.3
Features
4.2
Ease of Use
4.5
Customer Support
4.5

Browse Jobber Reviews

804 of 804 reviews
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Martin
Martin
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/03/2024

Great Software

Very good software, i have spoken to them several times regarding learning the new features and explaining how we use the software. They are very approachable and willing to listen to ideas for improvement and feature requests to make running a buisness easier.

Pros

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Cons

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Alternatives Considered

Tradify

Reasons for Switching to Jobber

Felt these other products catered to a single trade businesses like sole window cleaning activity’s rather than multi trade.
Johnathan
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2024

Jobber=Jarvis from Iron Man

Been really good experience I enjoy the eas of use, the support is great, they update constantly, the plans are a good price point, it has great client communication system

Pros

It is a time saver, I have never gotten so many meanial tasks reduced in an application before. It also is an all in one solution for our cleaning and restoration company we don't use anything else.

Cons

I wish that the app would have some better styling when it comes to schedule I would like to see multiple colors on a job instead of one color when multiple people are assigned that what I can quickly assess who is on a job without clicking on each individual job. Other than that overall a great experience.

Andrew
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 21/08/2024

Were disappointed with jobber beware of limits $$ they will shut u down

Pros

We set up jobber and was great the interface and client part and schedule works great

Cons

we have a huge problem the team at jobber wanted our card and payments and they buged us till we did we set all up how ever did not know there are LIMITS!! we keep hitting the threshold and they will not increase it for our company is growing and were in good standing! spoke with many people and hit the end of the line with no solution in sight. your team at jobber has failed us and we been told wont be fixed. we spoke to many people in support and we were told nothing can be done.

Response from Jobber Software

Hi Andrew, thanks for reaching out. It looks like, from our end, you spoke to a member of our management team, and we have since been able to increase your limit. If you still have concerns, let us know, and we can get someone in touch.

Replied 11/09/2024

Top Jobber Alternatives

WorkWave Service

QuickBooks Online Advanced

Lisa
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2024

Excellent product

Amazing! The employees and the application itself is a life savor and time savor.

Pros

Jobber is very user friendly and my technicians can easily find their destinations, add photos and communicate through the application.

Cons

No automated response for out-of-office.

Alternatives Considered

Housecall Pro

Reasons for Choosing Jobber

Jobber offered many more services! They also have an impressive application and really is designed to make your business more streamlined.

Switched From

Maidily

Reasons for Switching to Jobber

The sales team.

Response from Jobber Software

Hi Lisa, Thank you for this wonderful review! We are happy to hear you and your team find Jobber easy to use and a time saver! Our support team would love to hear more about how an Out-of-Office automation would help your company. Please reach out at a time of your convenience to 1-888-721-1115 option 1 or [email protected]

Replied 10/09/2024
Crystal
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/09/2024

Great platform for cleaning

Any concerns, or learning needed were promptly guided through so I was at ease with the platform. Communication is quick. And the resolutions quicker

Pros

Jobber has funnelled my clients and helped streamline my automation. I love the chat option that is accessible anywhere in the world. Clients know when I'm arriving, the price they're paying and can do all this with a click of a button

Cons

The monthly fees are fairly high for Canadians , with the conversion. I wish it integrated with gmail calendar so I don't have to use two calendars

Alternatives Considered

ZenMaid

Reasons for Switching to Jobber

Texting option was more convenient to ensure consistency with customer
Tyler
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2024

Best tool for service style businesses.

The best part of Jobber is that the tool is wildly easy to use. The Jobber team is so helpful and available. If your business model is a service style business, Jobber is the way to go.

Pros

Jobber comes with simplicity and ease of use.

Cons

The software is primarily setup for service model companies. If your business model is outside of that, it is harder to retrofit the tool to work for you.

Alternatives Considered

Buildertrend and QuickBooks Online

Reasons for Switching to Jobber

Jobber's cost to value ratio is really good. For the price they charge, to get outstanding customer service, scheduling, estimating and invoicing is a great deal.
Kris
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 23/09/2024

Great and soon it will be greater.

It is the best on the market for our business, but it is still lacking in some areas. I have no doubt one day they will be perfect but there is definitely growing pains as our business grows with jobber.

Pros

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Cons

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Ernie
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 19/09/2024

GOOD BUT WEAK

Good price. Nice and helpful customer service

Pros

Ease of use. They allowed customized fields.

Cons

Lacked features we needed such that would help us analyze our jobs.

Response from Jobber Software

Hi Ernie, thank you for this review! We are glad to hear you found Jobber easy to use. Please reach out to our Support team if you would like to hear more about our Job Costing feature at 1-888-721-1115 option 1 or [email protected]

Replied 27/09/2024
Delicia
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
2
Ease of Use
4
Customer Support
1

4
Reviewed on 3/10/2024

good for starting out with little start up cost

I used Jobber for a small internet company and it was OK just very basic and meant for small company that didn't want to spend much money

Pros

Basic cheap good for small business starting out

Cons

Cant take payments was not user friendly when it came to adding documents and contracts

Jess
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 27/08/2024

Great for service work

Pros

How easy it is to use and how easy it is to send to the client

Cons

I wish that you could add pictures directly from company cam to a quote, instead of having to save the picture to the computer and then uploading.

Ryan
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2023

Serves 95% of all of our business needs

Pros

The product is so easy to use. Employees, admins, customers - all enjoy this software.

Cons

I wish there was a way to incorporate cost of operations (not just direct/exact cost) into estimates. I also wish that there was a way to respond to customers feedback and request for changes directly through the software.

Alternatives Considered

Housecall Pro

Reasons for Choosing Jobber

LMN was great for budgeting but was too complicated for employees and managers to navigate.

Switched From

LMN

Response from Jobber Software

Hi there, Ryan!

We are so glad that Jobber solves 95% of your business needs and that your whole team loves the platform! We appreciate the valuable feedback you provided on quoting, we are always looking to grow and improve and hopefully, someday we are able to solve that other 5%!

Thank you kindly for the review.

Replied 25/04/2023
Christa
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2023

Jobber is #1 helping any business to GET THE JOB DONE!

Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

Pros

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Cons

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Alternatives Considered

Sage Construction Suite and On-Screen Takeoff

Reasons for Choosing Jobber

We wanted a program that would assist us in making the field workers a part of the business circle. WE GOT THAT NOW for sure! All while increasing revenue.

Switched From

QuickBooks Enterprise

Reasons for Switching to Jobber

Nothing compared to ease of usage without compromising features.

Response from Jobber Software

Thanks for your review, Christa! We are so thrilled that using Jobber has been such a positive experience for you and your team and that you've been finding it easy to use as well. Thanks again!

Replied 3/05/2023
Jordan
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 18/04/2023

Good, could be more customizable.

We are able to make use of most of the features. For the price, it is worth it. We mainly use it for scheduling employees and keeping track of timesheets. Also, the client Database is quite useful.

Pros

We like the scheduling and the client portal.

Cons

We don't like the invoicing procedure. Having to add everything from the timesheet to the job is tedious and could be done easily with a change to the program.Why not have the option to populate the invoice with all of the current man hours/visits that are on the job when generating an invoice?

Response from Jobber Software

Hi Jordan! We really appreciate your review of Jobber and your feedback! We'll certainly send your comments to our developers.

If you ever have more feedback for us, please reach out to our Support team and they'd be able to provide it to our developers. They may be reached at 1-888-721-1115 opt 1, [email protected], or you can send us a message through live chat.

Cheers!

Replied 27/04/2023
Rob
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2018

Best investment we made in 2018

Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.

Pros

The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Cons

Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Response from Jobber Software

Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team.

We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!

Replied 23/04/2019
Ryaan
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2020

Best Field Service Software In the Biz !

Amazing !
With the best customer service and most affordable pricing , the experience has been amazing for both our team and clients.
Whats better than that?!

Pros

Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.

Cons

One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.

It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.

Alternatives Considered

Service Fusion

Reasons for Choosing Jobber

Joist is lacking some MAJOR features

Switched From

Joist

Reasons for Switching to Jobber

-Access to customer service -Pricing

Response from Jobber Software

Thanks so much for your thorough, review Ryaan! Glad you are enjoying the Zapier integration, and we'll be sure the Product Team sees your feedback on estimation mark-ups. Cheers!

Replied 1/09/2020
Kathleen
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/08/2020

Software with the WOW factor

It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.

Pros

How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....

Cons

I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.

Response from Jobber Software

Hi Kathleen, we couldn't be happier to hear that your experience with Jobber is going so well. So glad to have you on the team. Thanks for taking the time to share your thoughts with other business owners :)

Replied 16/01/2021
Jim
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2018

Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.

I already answered that question

Pros

The website is easy to navigate.

Employees can easily see their jobs in mobile app.

Entering client & job info is a breeze even for new employees.

Live chat is available and the issues I have had have been easily solved via live chat.

Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.

Invoicing is easy and seamlessly integrates with quickbooks.

Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).

I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.

Automatic emails and sms templates in Jobber can be easily customized for our business needs.

Automatic customer reminder emails and sms is awesome way for customers to remember appointments.

Customers via email link in their quote can request quote changes.

Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Cons

Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.

Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.

Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.

Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.

The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Virginia
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2023

Best in the Industry

Just exceptional. Love it!

Pros

Live calendar, color coded by tech, details, photos just everything you need to successful deploy a large number of team members to different locations.

Cons

Reports are not great. I would like to see better receivables reports, Bette time keeping reports, and customizations.

Alternatives Considered

Workiz

Reasons for Choosing Jobber

Needed something that would grow with us

Response from Jobber Software

Thanks for your review, Virginia!

It sounds like Jobber has been helpful as your business has grown, which is always nice to hear! We really appreciate you mentioning different reports that would be helpful for you too. Please let us know if you think of anything else that could be beneficial for you or your team, we'd love to hear from you!

Replied 28/04/2023
John
  • Industry: Chemicals
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
4
Customer Support
4

3
Reviewed on 17/08/2023

Good but not great. Extremely slow to implement functional improvements

The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution.

Pros

It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy.

Cons

The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed.

Response from Jobber Software

Hi there John! Thank you very much for taking the time to leave us a detailed review.

Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes.

With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality.

As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available.

Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying.

We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback.

Take care!

Replied 29/08/2023
Verified Reviewer
  • Industry: Consumer Services
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/06/2018

The Best Customer Service and Great Software

Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable.

Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid).

Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.

Pros

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.

User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.

If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Cons

Currently would like to see:
-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.

I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Response from Jobber Software

Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!

Replied 27/09/2018
Clayton
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 2/07/2023

Jobber user since early 2016

Jobber is great - Still needs improvement - We will continue to grow with Jobber!

Pros

Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse.

Cons

"Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 ***I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) ***I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from Jobber Software

Hi Clayton! Thanks for leaving us such a detailed review!

We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow.

We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them!

Replied 5/07/2023
Chris
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
5

2
Reviewed on 12/09/2017

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Pros

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Cons

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . .

First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs.
FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click.
JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years
FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee.

WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Joseph
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
5

3
Reviewed on 24/09/2022

Jobber A Maybe for Business

Pros

The software is ok, but has great online support.

Cons

Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client.
Quote from Jobber support:
With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client?
Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations.
Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support.
"The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team."

Response from Jobber Software

Hello Joseph! Thank you for your review and feedback!

Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you.

It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future.

Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you!

Replied 11/10/2022
Adam
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
5
Customer Support
2

3
Reviewed on 15/07/2020

Expensive for minimal features and support

Jobber is good for someone just starting out due to it's ease of use but if you want to do any MailChimp or resending quotes you better be willing to pay a lot of money. The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.

Pros

The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items

Cons

They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything.

They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees.

The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.

Response from Jobber Software

Hi Adam, thank you for taking the time to leave a review. We're so glad to hear you've been having a good experience getting your calendar organized and quotes out with Jobber. We pride ourselves on offering competitively priced plans and payment processing fees, and typically hear that our prices are heavily justified by things like the value of time savings, customer service, and increased cash flow. We'd love to work with you to make sure you're getting the most of Jobber, so please reach out to our Success Team to chat more. We've recently expanded our evening customer service hours to offer support in the evenings and we're always adapting our customer service based on customer needs, so thank you for this feedback!

Replied 16/01/2021
Madonna
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 18/02/2018

Customer service is beyond appalling! Features that you pay for just don't work.

You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.

Pros

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Cons

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Response from Jobber Software

Hi there Madonna,

First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful.

We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience.

In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved.

Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.

Replied 22/02/2018
804 reviews