Pulseway Reviews

Pros

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Alternatives Considered

LogMeIn Rescue

Reasons for Switching to Pulseway

The tools the software offered combined with the low price point compared to our previous solution.

Pros

- Ease of use / Intuitive UI
- Powerful, feature rich mobile app
- Integration with Bitdefender GravityZone EDR

Cons

Lack of graphical remote desktop control for Linux systems

Alternatives Considered

NinjaOne

Reasons for Choosing Pulseway

Lack of robust RMM features and patch management; along with integration with third party software.

Switched From

LogMeIn Central

Reasons for Switching to Pulseway

The mobile app features were unparalleled in comparison to the competition.

Pros

RMM works very well. The remote take over works well with all the options that you expect.

Cons

PSA is a bit to basic for our needs. Missing some of the basic features that you would expect.

Alternatives Considered

Halo

Reasons for Choosing Pulseway

price was much better and we want to combine PSA and RMM

Switched From

Freshdesk

Reasons for Switching to Pulseway

price was a big part but needed the RMM the most

Pros

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Cons

The invoices and payment process must be improved.

Alternatives Considered

Asset Panda

Reasons for Choosing Pulseway

Panda was bought and forgot his al life clients, support, quality, etc...

Switched From

PandaSuite

Reasons for Switching to Pulseway

price and because it works fine in Mac. Not all works in mac.

Pros

All in one mangement engine, with sophisticated tools and templates.
Account managers are quick to repond and are always helpful.

Cons

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Choosing Pulseway

I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time

Switched From

nAbleMD

Reasons for Switching to Pulseway

Was not too fond of the overall product package

Pros

Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. Pulseway's RMM has a wide variety of indispensable scripting and management tools which they are regularly enhancing and adding to. Most importantly, Pulseway has exceptional customer service. Our account manager James Norris is outstanding. James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining product support.

Cons

There is definitely a learning curve associated with the more powerful aspects of the RMM and PSA, fortunately Pulseway is very responsive to questions and provides guidance to ensure we get the most out of our services potential.

Alternatives Considered

LogMeIn Rescue, ManageEngine ServiceDesk Plus, LogMeIn Pro, LogMeIn Central and Zoho LandingPage

Reasons for Choosing Pulseway

We had been using GoToAssist corporate for many years, however when LogMeIn bought it Citrix, there were many feature and licensing issues that made it unsuitable for our needs.

Switched From

GoToMyPC

Reasons for Switching to Pulseway

Pulseway combined the best feature set and licensing options.

Pros

The Mobile App is years ahead of its time and I have been using Pulseway for almost 10 years. Their Support and Sales team are patient and great. Most things get resolved instantly and they listen to feedback and always have new fixes and feature ready at bay.

Cons

Occasional cohesiveness between the webapp and mobile app. There are some rare instances that the Web App and the Mobile App function differently, whereas as an avid software user, the general stance is that there would generally be the the same experience across web and mobile.
The mobile app has not been updated in terms of excessive functionality as well as looks as it still holds the same look and feel and most of the functionality from years ago. That being said, even those functionalities are ahead of its time when they were release, I hope they improve their mobile app whilst they are already improving their web app as I believe their mobile app sets them apart from other competitors. The ability to restart a PC or check its logs while being away and remote itself is nuff said. Improved notifications is also another aspect I would like to add.

Alternatives Considered

Freshservice, Datto RMM, ManageEngine ServiceDesk Plus, ManageEngine Endpoint Central MSP, Atera, N-central, SolarWinds Service Desk, MSP360 Managed Backup, NinjaOne and SuperOps.ai

Reasons for Switching to Pulseway

Mobile App, constant improvements to the product and service and great support!

Pros

Notifications on different computer events.
Remote control - and the secure way it works.
Control a server/computer without logging into the GUI. Windows updates etc.

Cons

The lowest license count on a business account is pretty high.

Alternatives Considered

RemotePC

Reasons for Choosing Pulseway

I changed because of the price difference.

Switched From

LogMeIn Central

Reasons for Switching to Pulseway

Pulseway had notifications that we use a lot to know about security incidents.

Pros

The user-friendly design of Pulse Way makes it incredibly easy to use, I also appreciate how Pulseway simplifies patching and automates installations, making it a seamless process.

Cons

The thing I like least is having to navigate between two different websites—one for RMM and another for the helpdesk. PSA and RMM should be better integrated.

Pros

I like how Pulseway is constantly being developed with new features and improvements. Every product update brings something new to the platform, which is great to see.

Cons

I would like to see more product documentation, and downloadable examples of Pulseway automations/scripts.

Alternatives Considered

Datto RMM, ConnectWise RMM, Atera and NinjaOne

Reasons for Choosing Pulseway

I needed a proper RMM to provide support for my network

Switched From

LogMeIn Rescue and Spiceworks Cloud Help Desk

Reasons for Switching to Pulseway

The mobile phone application, and RDP tool baked into Pulseway was vary superior than the competition offerings.

Pros

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Alternatives Considered

N-sight, ManageEngine Endpoint Central MSP and NinjaOne

Reasons for Switching to Pulseway

Cost, ease of use, included tools and available integrations.

Pros

Easy to Implement and easy to use - very nice and clean GUI.
Patch management is great - the other extra features look amazing and will be trying those soon.
Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure.

What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Cons

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet.
I would like to have ESET integrated into Pulseway - but they are looking into that.

Alternatives Considered

ManageEngine ServiceDesk Plus, N-sight, Atera, NinjaOne and ConnectWise Automate

Reasons for Switching to Pulseway

Great value for Money Clean GUI and easy to implement - dont need hours and hours of training each time i have a new IT technician. Great support team - they are always keen to help wherever possible. I have not once ever heard "sorry, we cannot assist as that is our policy" as i usually get from other providers - They will ALWAYS make a plan to assist you - That alone is golden.

Pros

Functionality is the main reason, it just does what I need it to do. Relatively easy to configure and maintain.

Cons

A little costly, be good if some modules could be removed, ie many server related modules are not needed with the growing use of cloud apps.

Pros

Ease of access.
Easy integration.
Reliability
Great support.

Cons

Lack of integration in to Some AV software. However easily achievable.
Some billing not consolidated.

Alternatives Considered

Atera, NetSuite and nAbleMD

Reasons for Switching to Pulseway

had more function and better pricing at the point.

Pros

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Cons

Missing some functionality at the moment on the network monitoring side.

Pros

Ease of managing updates, viewing and managing computers on the network.

Cons

Nothing, Pulseway has proven to be a stable and very useful tool.

Pros

Great pricing options for small teams.
Quite powerful for such a small agent.

Cons

Reports could be more detailed, especially when it comes to resource usage and performance metrics

Alternatives Considered

TeamViewer Remote, MSP360 Managed Backup and AnyDesk

Reasons for Switching to Pulseway

Better features, pricing, repsone time from sales team.

Pros

The mobile APP is excellent and the easy of usage

Cons

Some missing features when we started to use but it has evolved a lot. Currently just the need of a delayed restart of a server would be perfect!

Pros

The ease of use
The way its posible to use our own scripts in maintenance
The installation proces
The user and group setup
The policy setup
The repporting feature
The feature to use kaspersky, and get notifications via Pulseway app or dashboard
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes
Patching servers is super easy

Cons

in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use

We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Pros

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Cons

Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

Pros

We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier.
Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

Cons

I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

Pros

Great Mobile Mobile Application, makes life easy with out of teh office

Cons

Licensing and billing for old devices, should just be billed for devices active in teh current month

Alternatives Considered

Atera and NinjaOne

Reasons for Choosing Pulseway

Too many fulse positives and opoor support

Switched From

SolarWinds Service Desk

Reasons for Switching to Pulseway

Remote Application and simple interface.

Pros

Love that there is a mobile app for me to monitor everything from anywhere. It is simple to monitor and manage and takes difficult tasks and makes them easy. Every IT administrator should use it.

Cons

Some lag in functionality as it is a cloud product but not enough to put me off. Time difference between myself and support meaning I have to wait overnight to get some answers/action.

Alternatives Considered

Atera

Reasons for Switching to Pulseway

At the time it had a PSA module

Pros

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Cons

The mobile app is lacking in some features like remote access into computers.

Alternatives Considered

Datto RMM, ConnectWise ScreenConnect and ConnectWise Automate

Reasons for Switching to Pulseway

Better options. Price point. ease of use.

Pros

Pulseway has exceeded my expectation. It is managing all of our distributed computers. Even more impressive has been the customer support. My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable.

Your product has been an excellent solution for our needs and your team is fantastic. Thanks for everything.

Cons

None at this time. Plus, regular updates keep adding great feratures.