User Reviews Overview

About eM Client

eM Client is a fully-featured desktop email client for Windows and macOS. Beyond email management, the system also offers features for management of calendars, tasks, events, contacts and notes, and integrates chat. The...

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Feature ratings

Value for Money
4.1
Features
4.2
Ease of Use
4.3
Customer Support
3.8

Browse eM Client Reviews

177 of 177 reviews
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James
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/06/2018

Great email, calendar, contacts, and task manager.

It has completely replaced MS Outlook. I use it multiple times a day for all my email, calendar, contacts, and task management functions.

Pros

Synchronizes well with Google email and calendar. Easy to use layout with all of the features I want in a combination email, calendar, contacts manager. Pulls up email correspondence chain in separate view. I can customize views, categories, themes, etc.

Cons

Does not have a corresponding Android version. The contacts sync has sometimes resulted in duplicate entries. There is a duplicates tool to remove duplicates but it would be nice to have an easier to use merge contacts function added.

Ricardo Sandy
  • Industry: Translation & Localisation
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/08/2019

The A Team of E-mail Client

I used to spend too much time logging into different e-mail providers just to check e-mail messages and communicate with colleagues and clients. Now I only need to open my eM Client software and see all e-mail accounts in one integrated dashboard. There is no more hassle and productivity has increased manyfold during my use of this software.

Pros

I like its superb functionality and flexibility. You can add accounts for the majority of e-mail providers, create contacts and tasks, subscribe to internet calendars, use Google Hangouts directly from within the software without having to logging into your Gmail account, assign labels to e-mail threads with different colors. The greatest advantage is that you can purchase a lifetime license at a bargain and receive all future updates for free.

Cons

It lacks official themes and seldom releases feature updates.

Alternatives Considered

Zoho Mail

Reasons for Choosing eM Client

I made the switch because I was looking for a more flexible and secure software at a great price.

Reasons for Switching to eM Client

I chose eM Client over this alternative product because I liked the pricing scheme and all features and benefits that it might offer to users.
Matthew
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
N/A

1
Reviewed on 2/06/2020

I was excited, but terrible reliability and horrible support changed that.

The reliability is awful, but the customer service... wow. If they were any quieter over there, we'd have to be in the vacuum of space.

If I could buy this company, fire every employee and finish their system I would. I suspect they have very little development capability, or they are outsourcing all of this and that explains why getting fixes done is impossible at best.

Pros

The interface looks great (but has issues), it's fast and has some good features, but mostly they don't work as expected.

Cons

The search function doesn't work.
That's right IMAP users... No searching for e-mails. No matter what.

If I am looking for an e-mail from my #1 client, I first have to look on my cell phone, find the date and time in eM client and then sort by the Received By name. Sometimes it is there, sometimes it isn't. 99% of the time I am stuck using my cell phone to reply to people because eM client search doesn't work.

If I have an upcoming meeting, occasionally (1 time out of 30) I can find the e-mail by typing in any ONE word that I can think MIGHT be in the e-mail message. You can't search by e-mail address, or name, subject nothing.

I dealt with it for 2 years. I submitted countless documents, proof and technical information to support, and all they do is ignore me. I now am forced to just send them an e-mail every two weeks saying "Hello? Any update?" .... Silence.

I'm a software engineer. I own a software company. I told them how to fix all of it. I offered for free, since it's been 2 years. They're not interested at all in fixing it.

Beyond that, e-mails in the inbox show that they are from different people, people that I haven't talked to since I created my e-mail account. Why you ask? They blame it on "incomplete headers". I submitted header comparisons between all sorts of mixed up messages showing no difference... What was their explanation? Nothing. Silence.

Top eM Client Alternatives

Francesco
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

The most complete mail client

Pros

Has every features that you need to manage all mail, task, contact, notes, calendar and it's perfect with icewarp server because it's very well integrated. You can use smart attach directly from emclient and use video conferencing.

Cons

I have not found anything to bad, Now thay are developing also android app.

Simon
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 23/06/2022

A modern email, calendar and contact manager

I have a very large mail database which can make it slow, however most things work very well.

Pros

Integration of the different features. GMail and Exchange integration.

Cons

Mail filtering is too simple. Need to be able to create complex rules, using different headers.
Calendar should alert conflicts when accepting an invitation or scheduling a new meeting.

Alternatives Considered

Thunderbird and Pegasus

Reasons for Choosing eM Client

Calendar, Contact and Mail integration. Look and feel.

Switched From

Microsoft Outlook

Reasons for Switching to eM Client

Desktop application that mostly just works.
David
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 23/06/2022

eM Client Review by Bosworth

It is my sole email reading program on 2 computers.

Pros

It is comparatively easy to use and has more useful features than more basic programs.

Cons

Searching sometimes doesn't work, or at least seems problematical searching email content area. Email not containing search request yields emails not containing requested terms.

Response from eM Client

Thank you for the feedback! If you ever encounter search inconsistencies, please consider sending us details (what the searched term was, EML of the message that was found incorrectly or not found via right-click>Save as, and your search settings in the drop-down of the search tab) so we can look into it!
Contact either support or [email protected], we'll be happy to resolve any problems.

Replied 24/06/2022
Sandra
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2022

Mid-Tier Email Client

I would describe my overall experience as mid-level. The support experience was above and beyond
I worry that the malfunctions I experienced were isolated incidents or due to some outside factor such as our computers or connection. I just didn't have the time to continue to try and address it -- I needed a solution yesterday. I would advise reading a number of reviews before making a decision.
.

Pros

- Affordable fair Price. Lifetime license.
- High Security. Updates.
- Practical. Implementation in a reasonable amount of time.
- Reduce time spent on email. Funnel all accounts and emails.
- Support experience went well.
- User forum.
- Updated look.

Cons

- Purchase needed -- features are comparable to free email clients.
- Malfunctions. Performance and reliability were inconsistent. Emails did not synchronize.
- Calendar and filter missing features..

Alternatives Considered

Mailbird and Thunderbird

Reasons for Choosing eM Client

Outlook is not practical and causes time management to suffer.

Switched From

Microsoft Outlook
Sergio
  • Industry: International Trade & Development
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/08/2019

My preferred email client for desktop

I'm very happy with emclient. It's the only desktop platform I found that made me change from browser mail platform to desktop platform again.

Pros

It's the best email client I could find. It's clean, simple, easy to use, full of features included. Feels clean and smooth to use. I can use many email accounts in the same platform as if they were just one.

Cons

Nothing at all. I like all aspects of the browser, I can't tell of something I don't like by now. Maybe an option to send recurrent emails would be great, and even greater: an option to automate follow up emails until a reply is received.

Alternatives Considered

Mailbird

Reasons for Switching to eM Client

Is most clean, smooth, fastest client in my opinion. Just needed functions are included, not garbage.
Patrick
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/06/2022

Nice Alternative email app

Pros

Importing my data from MS Outlook was so easy I didn't actually realize that it happened except for the prompts to let me know that it was trying. I like the layout of the program as it just make sense to me to have the emails list on the side and the reading or preview pane beside it.

Cons

The only thing I would add would be a way to delete emails by single click instead of the Right Click option. Otherwise, there is not much to dislike about this app.

Alternatives Considered

Thunderbird

Reasons for Choosing eM Client

Price and it is not Microsoft.

Reasons for Switching to eM Client

Price, ease of use, ease of setup and importing.
Mark
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/06/2022

Great Alternative to Outlook

It has been a reliable and solid product that integrates flawlessly with Google services.

Pros

- Fantastic integration with Google calendar and contacts
- Flexible email configuration supporting most email services
- Great support
- Very stable and reliable

Cons

- Email editor is a little limited when compared to some other options

Tim
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2022

Awsome products

I needed a product similar to outlook when we switched providers and emclient fit the bill. I been happy with it for over 5 years.

Pros

It is easy to use and works with several email providers.

Cons

Hard to figure out how to remove names associated with emails that have changed to different people.

Response from eM Client

Thank you for the feedback! If you have some names connected to specific email, you can remove them either from your contacts or from the Recipients history in Menu>Settings>Compose. If you have trouble removing any specific one, please send me more details to [email protected], I will be happy to help.

Replied 24/06/2022
Derek
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 5/09/2019

Great option for a next-level email client

I've used eM Client for the past few years and have been overall happy. That said, there have been frustrating moments with support and I really hope they fix the current print glitch mentioned above.

Pros

The main reason I use eM Client is the speed of the search. My job has me constantly searching a large database of emails and it's imperative that I find them quickly. When put side by side with Thunderbird, it absolutely dominates in search presentation and speed.

Cons

The most recent update has made it so that when I print emails, another daily task, eM Client always opens the system print dialog box despite that box not being checked. This takes a considerable amount of extra time with the number of emails I print. I opened a ticket but wasn't very happy with the reply which suggested that I move to a previous version which carried the risk of losing my fine tuned settings and more. In addition, for most users without search needs, I don't feel it's significantly better than Thunderbird so it may be hard to justify the cost.

Response from eM Client

Hi Derek,

Thank you for your review. We are aware of the print issue and have resolved it internally so we'll release an update fixing the problem soon. Sorry for the inconvenience.

Replied 6/09/2019
Steven
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2022

Great alternative to Outlook

Pros

eM Client is very easy to use, and it allows me to be able to view all of my old emails, without the need to search through archives. It syncs flawlessly with my Google mail and Google calendar.

Cons

I have previously submitted features that I wanted to see, and they were ultimately added to the program

Alternatives Considered

Thunderbird

Reasons for Choosing eM Client

Outlook was getting slower as the number of emails grew. The only way to speed it up was to archive my old emails.

Reasons for Switching to eM Client

eM client had more features
Mark
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

1
Reviewed on 23/09/2020

Good software, strange licensing

Poor. Software is decent, but slow support and difficult point of purchase licensing make it not worth the hassle. We have 50 potential users but won't be working with eMClient.

Pros

It is an email client, pretty straightforward. Good clean interface, good connectivity between o365 and Google apps accounts.

Cons

I demo'd the software personally to see how it worked for organizational consideration. So I bought a license for my computer. After a while I wanted to put it on my laptop too to stay consistent (majority of time is at desktop, some meetings and travel with laptop). However, I discovered the software is machine licensed, not user licensed, so need to buy separate licenses. No ideal but not a big deal, I went through their website and there was mention of volume discounts.

I reached out to support, which is very weak. Some language barriers which is okay, I can work with that. However, an attempt to purchase extra licenses took close to two weeks for a reply (weeks, not days).

The response was even more baffling. If you buy two licenses 'at the same time' there is a deep discount. But if you buy one, then another the next day (for the same user, or even group of users) there is no discount. We have no problem paying full price for user licensing (desktop and laptop), or no problem with a volume system for users adding multiple machines. Why would you offer deep discounts, and then take that away when an organization wants to buy your software? Either have discounts or don't, but that's a strange carrot to wave and then pull back. Then there is the issue of waiting weeks for confusing answers that need clarification.

Lois
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
1

1
Reviewed on 19/07/2022

Not impressed

have had lots of difficulties

Pros

It has lots of good features but its bad points outweight the good points

Cons

They now want to charge me for VIP support, when I have had this programme for years and now they want to charge me again when i need help. not acceptable

Response from eM Client

Hi Lois,
VIP Support is an optional service, if you do not need help from our technicians you can just not buy it. If you ever need assistance from our team, the subscription can be extended any time later and you can get dedicated support from our experts including remote help.
The VIP Support has always been an additional service in our policy, you just get 1 year free with a license or upgrade purchase.
I hope that makes more sense, if you have any questions concerning our policy or licenses, don't hesitate to reach out to [email protected]

Replied 26/07/2022
Milan
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/06/2022

eM Client user experience

Very good tool to use as email client, faster than most others and easy to use

Pros

Easy to use, fast and reliable email client.

Cons

Automatic dismiss of passed calendar events

Paul
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 27/11/2020

Can't Modify Attached Documents

Good.

Pros

I like the ease of making backups (although I haven't tried to restore yet).

Cons

In all other email clients that I've used (Outlook, Windows Express, Thunderbird, etc.) if I attached a document to an outgoing email and I wanted to revise the document before sending I would be able to open the attachment, make the revisions, and when I closed the attachment the revisions would be saved, in both the attached file and where the file resides on my hard drive. With eM Client it will not save revisions you make to an attachment, so I have to delete the attachments, open up the file on my hard drive and make the revisions, and then re-attach the file to the email. Very inefficient.

Joel
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/09/2019

Good Alternative to Outlook

I was having trouble getting Outlook to search GSuite mail since it is MAPI. eM Client solved that issue.

Pros

1. Searching is very easy in this product. You can find anything quickly. 2.
Multithreading conversations is off the charts. It's much better than Outlook. They have a window on the right where you can see all prior conversations. 3. The mail handling and searching features are superior to Outlook. 4. Works well with Google Apps. 5. Calendar functionality is almost as good as Outlook.

Cons

1. Contacts are weaker than Outlook. Takes a long time to load. Not overly user friendly. 2. Must store all mail history. In Outlook, Google has a sync download that limits the size of your total inbox.

Jan
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/07/2018

Excellent e-mail program

Being able to use a E-mail program that is not Internet based. It's a stand alone program which I prefer.

Pros

I started using eM Client last December when I got my new computer. Sadly enough, Windows Live Email was no longer supported. After doing some research I found this e-mail program to be the best and fit my needs. It allows you to have to e-mail addresses for free. Quite easy to use and set up. Takes some getting used to, but very professional so I can use it for my business needs as well as personal.

Cons

If you don't pay to upgrade it will not always have the latest updates available. I haven't noticed much of a problem with this though. When you first set it up you must follow the instructions properly to convert all your old e-mail addresses and messages. Took me a couple times to get it right.

Jonathan
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 5/09/2019

Review

Pros

easy to use, very similar to Outlook, the folder system

Cons

it seems to go "offline" alot and I have to shut down and restart the application. Also, has trouble sending emails with large attachments.

Response from eM Client

Hi Jonathan,

Thank you for your review. Did you contact our support regarding the connection problems? Our tech staff answers to every email/ticket they get so if you write to us at [email protected] we can help you to resolve the problem.

Or you can contact me directly.
Thank you,
George

Replied 6/09/2019
Verified Reviewer
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/07/2018

eM Client has been a useful and easy to use program to keep all of my emails in order.

The benefit is that I can keep all my jobs separate and manage them all at the same time. We work on 10-20 jobs at a time and this software has helped me keep organized and records of everything for those jobs.

Pros

eM Client is very straightforward and easy to use. It is what I like most about this program. I had never used it before this, but within an hour I felt like I had been using it for years. While it does lack the bells and whistles of other email software, it is for that reason that the ease of use is so good.

Cons

I don't really have many cons for this software, but it does lack in overall appearance. The other email software's that I use are easy on the eyes and look aesthetically pleasing. This is not really a con, but more of a personal preference for myself.

Chris
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 5/01/2021

Great Outlook Alternative

Pros

Honestly, it was the cost. I've been using the free version for years. It does all I need for email and calendar for my business. They update the free version about once a year and I've never had an issue with an update.

Cons

Limited to the number of email accounts it allows (I think it's 2) but that's only for the free version so I really can't complain.

Diane
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2017

I have really benefited from this software because I have to monitor several inboxes.

I feel at ease that emails are being monitored in a timely matter.

Pros

I love that I can monitor several email accounts without having to juggle multiple browser tabs. Using eM Client everything is in one central location. It's very easy to navigate and helps keep me very organized.

Cons

I don't have a major con but I do think there may be future updates to this software because I manage a lot of emails and it seems to work better when I keep the emails at a minimum.

Response from eM Client

Hello Diane, thank you for your positive review, we are glad that you like eM Client. Of course, we are constantly developing and updating it, for example now in version 7.1 we have added a simple way how to sign and encrypt your messages via PGP.

Anyway, if you have any troubles, please don't hesitate contact our online support.

Thanks, Peter from eM Client

Replied 28/06/2017
Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 2/05/2019

eM client best alternative

Overall paying customer will not rate it excellent as it has still got sync issues. User interface can be modernized. Html features can be improved like merging options.

Pros

It provides some great features like syncing with mail services. It was easy to set up and have good display and themes. Free license for use is great anong other main features.

Cons

Calender features are somewhat looks like missing which can be added. Synchronization is slow sometimes and takes time to load emails. Merging cells option seems to be non supported which is major lack in the software.

mike
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 26/12/2020

client support is not good for a paying product.

This is no good client support.
I bought 2 licenses, and have to wait weeks and weeks before they even answer.

Pros

Good layout, works fine to read and send mails

Cons

I can only see my mails from 2 months back.
Submitted a ticket in October, got an answer 6 weeks later.
Tried out their suggestion ( I had to buy a new license to be able to follow their suggestion ), and it still didn't work.
After notifying them that the issue persists, still waiting for 3 weeks with no reply.

Response from eM Client

Hello,

We're very sorry to see that our support failed to provide a solution in a reasonable time frame. Contact me directly at [email protected] and I'll try to clear this matter ASAP.

Thank you and sorry for the inconvenience.
George Wilson

Replied 31/12/2020
177 reviews