Mercury Reviews

4.5
Overall rating
(4)
Reviews

4.5
Overall rating
(4)
Reviews
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About Mercury

Mercury software helps users drive digital transformation in recruitment and staffing businesses. This platform includes CRM, automation, sourcing & analytics. Mercury leverages the Microsoft Power Platform, Office 365, and...

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Feature ratings

Value for Money
4
Features
4.5
Ease of Use
4
Customer Support
5

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Lee
Lee
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 23/07/2020

Customizable Recruitment CRM built on Dynamics 365 which means great integrations to MS Office

Definitely consider Mercury when trialing CRMs and confident that it will only keep getting better. Probably most recommended to companies who have a dedicated internal system support or training function.

Having a well supported CRM with integrations like Mercury is essential in agency recruitment. The ability to manage clients and candidates at the volume needed is important. If you spend the time to set up the system, dashboards and searches correctly, I believe Mercury is one of the best - especially since it's based on Microsoft Dynamics 365 which is constantly being improved. It's also great for managing contractors timesheets and linking to things like DocuSign.

Pros

Mercury is a very powerful platform which can be tweaked and modified to suit your individual businesses needs. Some of my favorite features:

- Setting up pinned / saved searches which automatically update (for example you could set a list of clients that have not been spoken to in 60 days and it will keep it fresh)

- Direct integration to Office 365 so the emails come from your inbox and everything is tracked automatically through Dynamics

- Personal / Team dashboards for you to focus, get an overview of your pipeline and stats

Cons

I don't think that Mercury is as easy to use as other platforms which we tested, even though it has the most features, most people either don't know about them or how to use it properly - I would love to see in future revisions for it to focus on simplicity and a more visually appealing user interface. Not being able to drag and drop CVs / resumes, boolean search everywhere, or update records directly from Outlook are also big missing features.

Toby
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2022

Strong Platfor, Easy Usage

Good, platform is great with [SENSITIVE CONTENT] a great Account Manager.

Pros

Simple to use platform that is focused to the recruiters needs. Using 3 other platforms previously Mercury has been the most simple but technically advice platform we have used

Cons

Email CRM platform to use mercury to mass email such as Mailchimp or SendinBlue.

Response from Mercury xRM

Thank you for your response, Toby, We will be sure to pass on the news to your account manager and our Team:)

Replied 24/06/2022
Anna
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 7/04/2022

Very pleased with Mercury!

Really pleased to be a Mercury customer/ business.

Pros

We migrated to Mercury in the middle of the pandemic, it took some time for the team to adjust but we now all find the system intuitive and helpful!

Cons

Takes a while to "think the way Mercury thinks".

Response from Mercury xRM

Hello, Anna. Thank you for your thoughts about Mercury. We're glad to hear you're finding the system useful.

As always, if you have any questions, please contact us!

Replied 8/04/2022

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Jacob
  • Industry: Renewables & Environment
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 27/05/2022

Great Switch

Great

Pros

The integration of features to eachother

Cons

difficulty to search for certain things.

Response from Mercury xRM

Thank you for your feedback, Jacob!

Replied 31/05/2022
4 reviews