Meevo Reviews

Pros

Meevo2 was a great fit for me being that I worked for myself. It has a great price point for a single user too. Meevo2 grows with you as your needs change over time. They have unparalleled United States phone support. And yes, it’s very easy to speak to them.

Cons

I’m a tech first kind of person so, I love setting up this software in its entirety. I can see that this could be challenging for those of us who are not as tech friendly.

Alternatives Considered

GlossGenius and Rosy

Reasons for Choosing Meevo

I needed a more comprehensive system, like Meevo2.

Switched From

Acuity Scheduling

Reasons for Switching to Meevo

[SENSITIVE CONTENT] of Millennium Systems International took the best features from MSI and created Meevo2. He’s THE pioneer of salon software.

Pros

Bottom line, Meevo provides a fully customizable software that is dependable for the needs of our growing Medical spa and salon. As a 30 year old business that has changed for a salon to a high level spa, we needed a dependable and intelligent booking and reporting system that would give us everything and more. Meevo has some quirks, but overall our transition and training was smooth and seamless with a few exceptions.

Cons

Transitioning from our past software (Phorest), we lost all guest service history. This has been a challenge, however six months into our transition we have adapted. Gift cards also became a large concern as many transferred under “anonymous” instead of the guest name, causing us to have to rely on stored PDF form to look up many that are not located easily under guest profiles.

Pros

- The software is fully internet based and didn't require specific equipment.
- It promised better features from a franchise point of view

Cons

- We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests.
- The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations.
- The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.

Pros

-Very user friendly!
-Modern looking!
-Web based, So it can be accessed anywhere!
-Mobile Friendly
-Online booking
-Inventory Management

Cons

-Sometimes it lags, and takes longer to load than desirable, while I originally thought this was just a poor internet connection, it proved not to be.
- Missing some minor features that would be beneficial for my business, such as not being able to edit a ticket's payment after the day was closed.

Alternatives Considered

Phorest

Reasons for Choosing Meevo

MindBody was not very user friendly, and was constantly "down." After leaving MindBody, we discovered that all of our records were wiped as well.

Switched From

Mindbody

Reasons for Switching to Meevo

Phorest, did none of the features we needed. SchoolVision was not web based

Pros

the reporting is great to really see what's happening daily in company. smart centers are great for coaching and goal setting. meevo is always open to make changes and add new functions for the changes in industry.

Cons

some reports are too broad and not always detailed enough but there have been some new changes that are nice. once a new idea is implemented it takes so long for it to go live.

Pros

Customer service, esp. response times, is excellent. Multiple ways to get in touch and there is usually someone available in a hurry.

Cons

Meevo is still very much a work in progress, and a testament to that is the vouminous "ideas portal" which is full of requests for additional functionality, streamlining processes, easier access to data, etc. The user interface is not well thought out, with tons of white space, title bars, etc. and not enough useful information shown on the screen. Requires a lot of scrolling. Not a lot of sorting features. Hard to zoom in on client purchase history, e.g. list of product purchases, etc.

Pros

How easy it is to use the software. I like being able to customize things. But mostly the customer service is outstanding!

Cons

I honestly cant think of anything! The only I dont like, is when my receptionists dont use the corect client name and make a new one! But it is easy to fix, by using intelli merge or manual merge of duplicate clients.

Pros

We have used other online systems and Meevo is so easy. Guided walk through steps, great reporting system.

Cons

I wish they had a built in referral program, not a points system.

Pros

Meevos ease of use is one of the best things. Easy to train employees to do scheduling. Lots of helpful features to walk you through things and also excellent customer support.
Analytical reports are great

Cons

Wish it had everything we need in one software instead of more add ons.

Pros

I like that there are so many options for client points and promotions.

Cons

How much time it actually takes to set up a new client ticket, and the order of steps it takes.

Pros

I love that this software is affordable and very easy to use. It has definitely cut my work load in half and helped me to organize more efficiently. I am able to offer my guest the best options possible by using the appointment scheduler, client intake forms, client profile history, appointment text and email communications, online booking feature, and I am able to do excellent email marketing through the use of their add-on integrations.

Cons

What I think would be a great addition to Meevo 2 is to create a feature that would allow you to forward your pre-scheduled clients appointments for one week, and then reschedule them to the following week in one step. It would make it a lot easier instead of having to reschedule each client individually.

Another great addition would be to create a security feature for online booking that would allow you to verify the email of the user by sending a verification link to the email they have provided to set up their online account, prior to permitting access to online booking. This will provide better protection for your appointment book.

Integrations with other apps work very well, but perhaps additional information in the help section on what not to do and why, may prove to be quite useful. This would decrease the need for further assistance.

Alternatives Considered

Mindbody and Rosy

Reasons for Switching to Meevo

I had worked for other successful salon& day spas that have utilized both Millennium software and Meevo 2, and I have found that this company is the best. Excellent in customer service, great in providing options that fit your budget, equips their customers with continuing education for their product, and webinars for the latest trends, tips, and facts for my industry. And they follow up with me to see how am I doing and if I need further assistance. They are always doing their best to keep me at my best and I greatly appreciate it! Even my clients are thrilled about it being so easy for them to use as well! I can honest say that my business has grown because of it! I look forward to the future of what Meevo 2 will be able to do better and more.

Pros

The integrations to be able to run my business efficiently

Cons

the conversion from my previous software

Alternatives Considered

Vagaro and Phorest

Reasons for Choosing Meevo

I didn't feel the company was evolving in the direction I needed for my business.

Switched From

Insight

Reasons for Switching to Meevo

I just kept coming back to meevo. there might have been a feature i had with insight that neither one offered, but meevo did.

Pros

I love the functionality and how user friendly the software is. A new hire can learn the software very quickly which is very helpful.

Cons

I would say the cost - we utilize a lot of add ons as well, so it is a costly monthly expense - however we would not be able to run our company as well as we do without it.

Alternatives Considered

Booker and Phorest

Reasons for Switching to Meevo

Best overall product, most features, best reporting options, best customer service.

Pros

Desktop and tablet friendly. Once all bugs are out I hope to have a more efficient software.

Cons

There is always a bug. There are too many steps or reports you have to run in order to get what you are looking for. Some reports require 30 mins or overnight to update. I don't think it was ready to be released.

Alternatives Considered

Vagaro

Reasons for Choosing Meevo

Thought it would be more efficient, but is not as user friendly to the salon world.

Reasons for Switching to Meevo

Thought it would be similar features and had new staff at the time.

Pros

The intricacy of options and ability to manipulate appointment timing and service, service providers, extensive options for a lot of different things. Also love the reports. I do deeply wish it will be made into an app and not a link. I believe the functionality of an app would be a lot faster and and stronger when using a phone.

Cons

It lacks a few functions. It’s compatible with iPad but can be very slow. Definitely works better on desktop however, our business does not utilize a receptionist and we like to keep everything mobile.
When launching, you can upload a client list but only one time per-launch. When I opened I was alone for the first 3 months, when I onboarded my next two stylists I was not able to upload there client list. A feature other salon softwares at any time. So now we are not able to track who is new to the salon because all clients are being added as new. The features for classifying what type of client is also not broad. There is only “walk-in or request or redo”. There should be an option for “New” meaning new to the salon, not a walk in and there should also be “new request” these are all important categories to track where clients are coming from to make predictions. The biggest shortfall is when a client cancels online, it does not notify the salon. We have to visually be on top of checking for the square color. There are so many notification options there should definitely be an email notification at least to notify the salon or employee that was booked. Lastly, the client email list is only for the last 90 days. When downloading a client list, it would be great if we could have the whole history not 90 days. We have clients that don’t come in as frequently as 90 days and they will miss our emails.

Alternatives Considered

Booker and Mindbody

Reasons for Choosing Meevo

I wanted more options for everything. Mostly appointment timing manipulation and being able to schedule other services with different service providers all in one appointment booking.

Pros

We love that Meevo is a one stop shop! Meevo, covers just about every area of your business from clients, services, inventory, revenue reporting, marketing and so much more! We love that they partner with other vendors to enhance their platform as well as ours.

Cons

There are a few areas with-in Meevo that need improvement, but the list is relatively small compared to what the over-all POS can do. The reporting and inventory are the two areas that could use improvement. I feel that it would be helpful to hear from the users in order to enhance both reports and inventory.

Pros

We recently converted from Millennium (which we had since 2004) to Meevo. Although we were nervous for the change, I wish we would have done it sooner. The conversion was pretty seamless, despite a few hiccups, and our team was able to pick up all the changes rather quickly. We have even cut our Guest Service Training time in HALF! What a cost savings that is! Also, the support from [SENSITIVE CONTENT HIDDEN] is amazing. Not only are you able to call in or do a live chat with a tech, they also have a FB group you can join and get nearly instant answers. Even from the [SENSITIVE CONTENT HIDDEN]! I don't know of any other company that is that committed! They keep adding more and more features and we love the ease of the contactless options they have for guests (forms, confirmations, scheduling, paying, etc.). I can't say enough about how much we love Meevo 2 and it is definitely worth the money spent!

Cons

There were a few hiccups with the conversion. It's understandable that not everything will convert. Our biggest struggle was not having our package numbers convert. The packages converted, just not the numbers assigned to them. We have found a work around which takes a little extra time. We have also had to get used to not being able to edit transactions fully and deal with the not-so-user-friendly employee scheduling but know that a big upgrade will be happening soon. That's one of the best things about working with Meevo, the company listens to it's users and makes changes when they see the need.

Pros

I like that the system is customizable and easy to grasp. The onboarding can be daunting and it's helpful to get as much hands on practice time before launching. It's nice that the clients are able to book online at their convenience and that they are reminded of future upcoming appointments.

Cons

I did not have a great on-boarding experience. I think my person was new as they weren't able to answer a lot of my non-cookie cutter questions. I do think that being pared with a different specialist would have prevented that.

Alternatives Considered

Vagaro

Reasons for Choosing Meevo

The Reporting on Square was sub-par.

Switched From

Square Point of Sale

Reasons for Switching to Meevo

I chose it for the reporting options

Pros

I've been told by numerous users in our company that Meevo 2 is so "intuitive," "easy to navigate," "simple yet robust," and "functional beyond my dreams."
We were using Millennium, a server based system, previously so when we were given the option to switch to Meevo in the cloud, naturally I was hesitant. Now I'm kicking myself for not switching sooner!

Cons

I've spent the last 3 months taking a nose dive into every square inch of the program.
After all of my testing and poking around I've yet to find anything that I dislike about the program.
If you were to find something, the team at MSI is attentive and receptive to feedback.
Not only are they good listeners, but they also take swift action to implement changes for their customers.

Pros

I am reviewing the legacy product Millennium along with Meevo, the new cloud based product. It is a bit of a mixed bag, lots of good things and Millennium has been the program I use to support my business for the last three years. Support is hit and miss, at times great, responsive and right on it and at times downright useless and takes forever to get a resolution. Millennium is the server based product and I almost switched to Meevo but there were so many things with Meevo that were almost a step backwards in features that I decided to pause the switch. Just like any program, all kinds of weird quirks and things that don't make a lot of sense but overall workable.

Cons

I was surprised that from all of my software vendors (phone company, accounting software, intake forms app), Millennium was the only one that would not give any breaks on their pricing during the corona virus shutdown. That was definitely telling as there were many other programs who extended complimentary month or two of service to help us all get through it.

Pros

It’s very user friendly, easy to navigate and simple but has everything I need to run my business smoothly and confidently. I love how easy everyone made it for me to switch over from Millennium even during the craziness of our state mandated shut down.

Cons

One thing that was a little frustrating was that my previous credit card processing machine that I had integrated with Millennium wasn’t able to be reconfigured to work with Meevo2, even though I ended up buying the same exact machine. After speaking with [SENSITIVE CONTENT HIDDEN] and a few others within the Millennium network they explained why this wasn’t possible and I felt much better after I understood why.

Pros

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Cons

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Pros

I was so scared to change softwares, but Meevo made it very easy!! It was a huge change for myself and my staff, but with the "sandbox" feature it eased us all into it!

Cons

I don't have any dislikes as of right now.

Pros

Incredible customer service and support. Innovative and aware of ideas for software improvements.

Cons

Integration from Millennium to Meevo was horrible but I think I started using the system at a bad time. Now I think it would be a great time to have Meevo 2.

Pros

Ease of use and embedded training within the software including the walk thru capability. This POS software not only manages all segments of our guest transactions and inventory but also supports our business growth with reporting tools and metrics. Also allows our staff to view the information they need for success, inside and outside the business location. Security is great, reports are clear and valid, the customer support is 5 star! Follow up is superior. All key areas are covered such as Inventory, appointments and scheduling, reporting, confirmations, 2 way texting, egift, marketing, integrated credit card processing and all the bells and whistles of automation with automated digital intake forms, check in kiosk, etc. They also listen and engage their customers for growth and evolution of the platform.

Cons

The marketing filters are not as robust But this has improved 100% with every update!