User Reviews Overview
About Justworks
Justworks makes it easier to start, run, and grow a business. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools - all in one place. Justworks...
Learn moreAll Justworks Reviews Apply filters
Browse Justworks Reviews
All Justworks Reviews Apply filters
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
The New Age of HR Administration (or lack thereof)
From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team.
Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team!
It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.
Pros
The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin.
Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.
Cons
Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.
Reasons for Choosing Justworks
Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and featuresSwitched From
ADP TotalSourceReasons for Switching to Justworks
It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms.- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Justworks Review
Very positive experience. It has great healthcare plans that are somewhat affordable and the general UI and payroll experience makes it easy for any user
Pros
A very clear easy to use experience with great customer support and features
Cons
It is a bit costly for the company but the time it saves makes up for the cost
Alternatives Considered
ADP Workforce NowReasons for Choosing Justworks
At the time with ADP we did not qualify for the PEO service as we had a the below minimum threshold of employees. Justworks we fit into and Justworks offered much better healthcare plansSwitched From
RUN Powered by ADPReasons for Switching to Justworks
Justworks offered better health care plans-
Review Source
Basic Functions are OK, advanced functions are lacking.
Pros:
1 Android market
2 tracks previous days worked
Cons:
1 Either the app name or icon needs to be modified to reflect its purpose. It's a great name and a professional icon but neither imply its use. Hard to find when looking for it with the rest of my apps. Nothing jumps out that this app is for work. To be honest I almost deleted the app a few times because it appeared to be a social media app (like twitter) in my apps menu that I didn't know how it got there. So, there really should be an icon reflecting a punch card or a dollar sign or a business guy in a suit etc. etc. etc. that makes you think "oh ya that's for work". The same goes for the name, perhaps just "Boomr punch card" ... "Boomr pay tracker" .. "Boomr hour tracker" ... "Boomr for work"...
2 no place to add mileage driven that day
3 can't request time changes through the app (if I mistakenly hit check out or forgot to check in for an hour after being at work). I have to contact my employer via text or email or in person while a note attached to those hours that day within the app would save time and confusion.
4 GPS HAS to be on to check in? I often turn my GPS off for battery saving. I don't want to be forced into turning my GPS on so I can be checked into work to get paid.
5 time stamp is in GMT (Zulu time zone) i believe for some reason? After I click on a specific day and see the details then it's displayed in local time. It needs to be displayed in local time from the beginning, at very least, for the employees.
6 allow rounding if employer permits it.
I'd rather get paid to the nearest 15min. Leave the time stamp for the records fine but allow rounding for the nearest quarter hour for pay calculations. For example: let's say 2 employees show up and leave work at the exact same time. One employee may "click" check in while in their car, the second they pull into the parking lot at work and check out the second they leave the parking lot (maximizing their time 'at work'). While the other employee parks, goes upstairs to the office, sits down and then clicks check in. That same employee then checks out as they leave their desk for the day. The way the app is set up now, the two employees will receive different amount of hours (the minutes adding up each day) even though they each actually worked the same amount of time. Both employees should reasonably be getting the same amount of hours paid. For this can only be accomplished by the "buffer zone" created by rounding.
Top Justworks Alternatives
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Solid PEO for small & growing companies
Pros
The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage.
Cons
Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Good Software, GREAT Benefits for SMB's
Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."
Pros
Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).
Cons
My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
AMAZING HR/Payroll/Ben Admin (PEO) system for startups!
Great software, great service, great value!
Pros
I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.
Cons
I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc
Alternatives Considered
GustoReasons for Choosing Justworks
Access to better benefit plans (we are small startup)Switched From
GustoReasons for Switching to Justworks
Great software, service, benefit plans!- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Justworks Is Amazing
Pros
What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.
Cons
The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Easy to Use & Saves tons of time for a business owner!
Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.
Pros
Website interface is easy to use, streamlined.
I like the Quickbooks Online integration
I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods
Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful
Cons
I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.
Reasons for Switching to Justworks
Justworks seemed way more willing to work with smaller sized companies under 5 employees, which is where we are at. Also their billing was completely transparent. Very happy with my decision.- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
A Great HR Solution For Business
Pros
With Justworks, we have the best payroll features.
In addition, the tool offers top HR features
Cons
Justworks has all features - no serious issues.
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
An Amazing HR Software For Business
Pros
Justworks is very resourceful and has served us really well.
It comes with HR features and also doubles up as a payroll solution.
I like that Justworks is an all in one software.
Cons
Justworks is well equipped and all the features works. No issues with Justworks
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Straightforward Dashboard with Excellent Support
Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly.
Pros
Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts.
Cons
Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Incredibly intuitive for the entire team
Pros
The transition to Boomr was incredibly easy. The customer support team is fantastic and they are incredibly responsive and willing to find a resolution to any issues we have. All of my staff find it simple and intuitive to use and it's made our payroll and invoicing so much easier.
Cons
When we signed up for Boomr we were told that a scheduling component would be added in the first quarter of 2020. There have been issues with that and now the message it will likely be released in the third quarter of 2020. While we didn't sign on specifically for scheduling, it would help us streamline our system and reduce redundancy.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Justworks leads the PEO market
If you get a good account manager you are all set. But that's key.
Pros
This is The Most User-Friendly software for my employees to experience
Cons
There are still some features that aren't well thought out, such as tracking and paying hourly employee time, problematic birthday features, and details like that.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Wonderful tool for our small business.
The set up process was very smooth and the customer support is excellent.
Pros
It is very user friendly. Easy to use, easy to maneuver as an administrator and user.
Cons
Nothing I have found yet......it all works very well.
Alternatives Considered
ADP TotalSourceReasons for Choosing Justworks
Wanted one stop shopping for payroll and benefits with an easy user experience.Switched From
RUN Powered by ADPReasons for Switching to Justworks
Had heard some negative feedback from some colleagues with regards to ADP.- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Great people, great value
The people - sales, account managers and help desk folks - are all really great. They are patient with multiple questions and are very responsive. I love the Slack channel!
Pros
All of the features are very user friendly, for both admins and end users.
Cons
There isn't an integration with Quickbooks Desktop so I have to enter the transactions manually.
Also, I am not able to customize reports as much as I would like.
Alternatives Considered
TriNetSwitched From
QuickBooks PayrollReasons for Switching to Justworks
Justworks was clearly the best value for the features and services we needed.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great savings and ease of use
Very good service and great features
Pros
Justworks has saved us a lot of money on payroll administration, group health insurance and other benefits. Their platform is so easy to use and has saved me countless hours in benefits enrollment and administration. Love this PEO!
Cons
would like more customization for historical payroll reports, but it’s not a dealbreaker
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Excellent product, would recommend
Pros
Boomr integrates extremely easily with our payroll processor and very easy to use
Cons
N/A, it's been very helpful for myself as an admin and the retail employees have been using it for clocking in and out at our retail locations
Alternatives Considered
QuickBooks TimeReasons for Switching to Justworks
Better integration, easier to use, more competitive pricing- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Justworks review.
Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.
Pros
I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent
Cons
The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Justworks is simple, easy to use, perfect price point and their support is just stellar - 7...
The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly.
Did I say "I love their team" ?
Pros
The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.
Cons
I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
JustWorks is amazing!!!
Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.
Pros
- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees.
- Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use!
- Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier.
- The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week.
- Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.
Cons
It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall solid system; some updates needed
Overall, I'm happy with the switch. as I mentioned above, some system enhancements are needed. I think the customer service is largely good - very responsive. However, sometimes I want to talk through an issue with someone so I can better articulate my needs. It's difficult to get someone on the phone.
Pros
The user experience surpassed that of the competitors I looked at
Cons
Some basic functions seem lacking - like the ability to set up recurring off-cycle payments.
Alternatives Considered
ADP Workforce NowReasons for Choosing Justworks
Cost, user experienceSwitched From
TriNetReasons for Switching to Justworks
Cost, user experience- Industry: Political Organisation
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
JustWorks has been a lifesaver for our rapidly growing organization!
They have been an incredible partner. Great customer service and tools that help their clients reach new heights.
Pros
We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth.
Cons
No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Justworks Review
Pros
Staff can enter their hours and request PTO, etc., through the portal.
Cons
It was set on an 8 hour day and some of our staff work 8 hours and others work 7.5 hours and that adjustment was hard to get Just Works to fix at times. Onboarding was good we thought until we found that a crucial piece regarding unemployment comp was not communicated to us.
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great App for Employee and Administrator
Pros
This app lets your employee track times when working in different projects and locations. It's so easy to clock in and out including start and stop break. It also shows how much they make in the period. Administrator can easily edit employee's shifts when they forget to clock in or out.
Cons
You need a smart phone or tablet to be able to use the app. However, it's easily fixed by providing a tablet in the office in case someone doesn't have a smart phone or forget the phone.
GPS tracking is pretty accurate but sometimes you have to wait about a minute for the app to pinpoint your location.
- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Great PEO software
excellent platform, fast and friendly service, recommended
Pros
easy to use, my employees like it, options of medical benefits, customer service was good, pricing is very affordable
Cons
could use more features for 1099, more help around PPP loans but probably everyone had issues given the need