--- description: Review of Snap Survey Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Snap Survey Software | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Snap Survey Software](/software/351036/snap-surveys) # Snap Survey Software Canonical: https://www.softwareadvice.co.nz/software/351036/snap-surveys Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/351036/snap-surveys?page=2) > Snap Surveys offers a survey management and experience measurement platform, created for companies of all sizes. It offers survey design, data collection, feedback management, advanced analytics, and customizable reporting. Both cloud-based and on-premise versions are available. Snap Surveys allows users to administer surveys from multiple devices such as tablets, smartphones, and kiosks. The product also offers online surveys, where users can design surveys using customizable templates, and share them with audiences using a branded URL. Users can also create paper surveys that can include information such as a respondent’s name, address, and contact details. Users can scan paper surveys and auto-populate the responses from the questionnaire fields. An online portal is available that enables users to upload surveys and distribute them across multiple channels such as social media. Users can also send automated notifications to the respondents. > > Verdict: Rated **4.3/5** by 62 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 62 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Snap Surveys - **Location**: Portsmouth, UK - **Founded**: 1981 ## Commercial Context - **Starting Price**: US$95.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Contact Snap Surveys for pricing information and a customized quote that meets your specific needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Ecuador, Falkland Islands, French Guiana, Georgia, Guyana and 46 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Benchmarking - Charting - Collaboration Tools - Conditional Logic - Convert to PDF - Customisable Branding - Customisable Forms - Customisable Questions - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Analysis Tools - Data Capture and Transfer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.co.nz/directory/4222/market-research/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Survey Software](https://www.softwareadvice.co.nz/directory/4503/survey/software) - [Form Builder Software](https://www.softwareadvice.co.nz/directory/4464/form-builder/software) ## Alternatives 1. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2794 reviews) 2. [SurveyMonkey](https://www.softwareadvice.co.nz/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 3. [Typeform](https://www.softwareadvice.co.nz/software/324633/typeform) — 4.7/5 (945 reviews) 4. [SurveyLegend](https://www.softwareadvice.co.nz/software/72231/surveylegend) — 4.6/5 (963 reviews) 5. [Quizell](https://www.softwareadvice.co.nz/software/263635/quizell) — 5.0/5 (20 reviews) ## Reviews ### "An Essential Tool for Researchers and Marketing Professionals." — 5.0/5 > **MAYERLY** | *30 November 2023* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way. > > **Cons**: Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional time to properly train. > > I like the built-in analysis tools, they are robust, offering the ability to break down data by various demographics and perform advanced statistical analysis without leaving the software, which is great. ----- ### "Snap Survey Desktop Software and Webhost" — 4.0/5 > **Lauren** | *26 May 2022* | Market Research | Recommendation rating: 7.0/10 > > **Pros**: Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways. > > **Cons**: Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this. > > Overall, the software is easy to use and easy on the budget compared to other survey packages out there. Customer service and tech support are very responsive and helpful\! Training modules and online resources are easy to use. ----- ### "Just say no to SNAP" — 2.0/5 > **Katelind** | *6 June 2022* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure. > > **Cons**: Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew. > > Arduous. I hated using SNAP. If I ever had to create a new survey I would sigh heavily. It was so non-user friendly. Also, please note that I have NEVER been surveyed by SNAP before until now - and by now I mean now that we've informed you that we're leaving SNAP for a better survey program. So why now? Also, the rating question on the first page needs a better descriptor of what you're having me rate. I didn't feel comfortable answering. ----- ### "Good survey software with nice support." — 5.0/5 > **Sue** | *26 May 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: The product has complex features for complex survey. The data analysis tool has nice features to generate the report. Nice support with fast response. > > **Cons**: The software is a little difficult to use and take time to learn how to build the survey and create the report. > > Nice survey software with nice support to help build the survey and generate report. ----- ### "Product review" — 5.0/5 > **Adam** | *1 December 2022* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise. > > **Cons**: For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP). ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/351036/snap-surveys?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/351036/snap-surveys) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data