Vonage Business Communications Reviews

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Pros

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Cons

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Pros

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Alternatives Considered

Switched From

Pros

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Pros

Compared to what we were using before it is a big game changer.

Cons

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Alternatives Considered

Switched From

Reasons for Switching to Vonage Business Communications

Pros

The price wasn't unreasonalble for the services we needed.

Cons

Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones.

Pros

I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered.

Cons

Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's.

Pros

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Cons

The set up was tricky, but I am no phone analytics expert.

Alternatives Considered

Reasons for Choosing Vonage Business Communications

Reasons for Switching to Vonage Business Communications

Pros

Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good !

Cons

Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market !

Alternatives Considered

Reasons for Switching to Vonage Business Communications

Pros

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Cons

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

Alternatives Considered

Reasons for Switching to Vonage Business Communications

Pros

Vonage Business was easy to set up and configure on my small company network. The Vonage Business application dashboard is simple, clearly laid out and easy to navigate. Once you completed the initial setup, there is not much need to access it, except to add or remove features. It has all of the basic features that I need running a small business such as call forwarding, voicemail, customizable Caller ID. Vonage also offers toll free 800 numbers if your business needs one. While I do not need to call Canada or Mexico, the service includes calls to Canada and to Mexico at no extra charge.

The service has been exceptionally reliable and all conversations have been clear and noise free.

The Vonage Business service included a VOIP handset with a headset port. The Vonage Business Software includes a SoftPhone application so that all activity can be easily managed from your computer.

Add-on features include such items as on-demand call recording, virtual receptionist, fax service and others.

Cons

There are no issues that I have with the Vonage Business Communications software or with the Vonage Business service.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Pros

The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$

Cons

Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.

Pros

Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is.

Cons

It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this.

Pros

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Cons

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Alternatives Considered

Reasons for Choosing Vonage Business Communications

Reasons for Switching to Vonage Business Communications

Pros

1. Easy to understand and work with.
2. Cost Effective plans.
3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.
5. It is available on web as well on phone, hence it has extended accessiblity
6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.
7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay
8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Cons

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

Pros

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

Cons

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

Pros

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Cons

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Pros

Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons

Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

Pros

N/A

Cons

Charges a saved credit card after service is ported/cancelled.

Pros

add on phone numbers were convenient. Price was Ok.

Cons

my caller ID will not update and I cannot get the issue escalated.

Pros

Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included.

Cons

Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward.

Pros

The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save

Cons

In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know.

Pros

Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates.

Cons

There is nothing major to report, but sometimes, the call quality has been quite low or intermittent.

Pros

Marketed features and pricing met our fixed budget and needs for a smaller Service Desk.

Cons

Porting process, customer service, customer support