FreightExchange Reviews

4.3
Overall rating
(7)
Reviews

4.3
Overall rating
(7)
Reviews
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User Reviews Overview

About FreightExchange

FreightExchange is a multi-carrier shipping platform designed to give users control over global operations. It is a cloud platform for the whole team. It's also about the people in finance who need to know that costs are in...

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Feature ratings

Value for Money
4.2
Features
4.6
Ease of Use
4.6
Customer Support
4.6

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7 reviews

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Kevin
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/02/2022

Very easy to use freight management portal and API solutions

We have great overall experience with FreightExchange. The implementation was easy and efficient. We always receive great support from development and support team about customized requirements and support requests. The freight management portal is easy to use for warehouse staff.

Pros

Freight exchange provides very robust and flexible API options. The dev team is always willing to help with customization to fulfill customer requirement. The support has been very prompt and efficient to handle support requests.

Cons

There are no API solutions available for reporting and analytics.

Phillip
  • Industry: Mining & Metals
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/02/2022

FreightDesk selection

a more efficient logistics operation with Perth Mint.

Pros

The product was a closer functional fit for our environment than the alternatives. It replaced a number of manual processes that involved manual exchange of information via spreadsheets

Cons

Despite being a closer fit there were still some unique shipping arrangements, given the value of cargo Perth Mint ships, that have required software enhancements. The FreightExchnage team have done these changes in a timely and professional manner.

Sandy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 10/02/2022

good

Good

Pros

easy to use and maintain refunds are prompt

Cons

Varying availabilities and costs and uncertinty about pick ups

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Jason
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/08/2022

An excellent TMS that is easy to use and manage

Pros

No doubt it is very easy to use and manage. You can manage all the orders, air shipping, cost tracking and claims within the platform. Very easy to implement and offers one of the best support. It makes every manual thing we did before in the warehouses automated.

Cons

They have a monthly cost but they do have some of the costs which we weren't informed about before starting with them. They had some hidden costs.

Damian
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 4/02/2022

Global Spill & Safety Review

Overall Freight Exchange has had a positive impact, very helpful to get quotes and freight options to areas that a lot of other freight handlers do not service. Pricing is very competitive.

Pros

Very quick and easy to get freight quotes, easy to get tracking and consignment information

Cons

Sometimes hidden costs such as manual handling charges or remote delivery surcharges are not explained until we receive an invoice.

Nathan
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 18/02/2022

Freight Exchange Review

Pros

The functionality & ease of use is a great asset for this software very user friendly

Cons

I believe it has everything you need to perform the tasks required

Sharoon
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 7/02/2022

Cannot contact FreightExchange by Phone

Pros

User friendly

Cons

FreightExchange contact number does not work. Need to fix the communication via phone

7 reviews