User Reviews Overview
About Heartland Retail
Heartland Retail, formerly Springboard Retail, is a web-based retail solution designed for multi-channel and multi-store retailers. Heartland's point of sale system is fully accessible through any modern web browser on any...
Learn moreAll Heartland Retail Reviews Apply filters
Browse Heartland Retail Reviews
All Heartland Retail Reviews Apply filters
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Heartland Retail Is an Incredible POS Management Solution
My overall experience with Heartland Retail is so brilliant.
Pros
I like the incredible features of Heartland Retail.
Heartland Retail is powerful and easy to use.
Cons
I do not dislike Heartland Retail's features at all.
Heartland Retail is so amazing.
Response from Heartland
Hi Ichichi, thank you for taking the time to leave us this positive review! It’s great to hear Heartland Retail has been easy to use for your business and we’re very excited for our continued partnership.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Springboard Retail works for Wholesale Companies, too
We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.
Pros
Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program.
It's mobile and in the cloud so we have access anywhere and anytime.
Support always responds in a timely manner.
Cons
Quickbooks integration not the best, but works with a little effort.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Over Promise & Under Deliver
On the recommendation of another store in the area that uses Springboard I decided to try them out. I was initially told I would be able to use all my same equipment that I used with a previous point of sale system, later that turned out to not be the case & at considerable cost. Importing the product seemed to be an extraordinary challenge for them as well, even though they said they switched customers from my previous point of sale to theirs, "all the time." All in all it took them over 7 days to import, and I'm still missing information or have information in the wrong places. Once we were ready to go with product in place, the new machinery they made me purchase stopped communicating with their Point of Sale & after several hours on the phone & several hundred dollars of walk out business they were able to fix most of it, only to have it happen several more times in the next 3 weeks. I'm still waiting on a call back from tech support so they can look at some issues that happened a week ago. All in all, this is extremely disappointing software. Had I to do it over again, I would certainly not have switched to Springboard.
Pros
It's easy for my seasonal employees to use, but not remarkably more or less than any other POS.
Cons
I was sold, "So much more than point of sale. Springboard Retail is a powerful, cloud POS software and retail management platform designed to help you sell more, smarter." So far it has entirely failed to live up to that billing. Rather cumbersome to put transactions on hold & recall, no time clock feature, a 4 to 5 step purchase order to purchase receipt function that is again, a bit cumbersome.
Top Heartland Retail Alternatives
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Change the game and compete like a giant with Heartland Retail.
A five star experience indeed. Use Heartland retail and delight your customers everyday. Purchase and receive orders.
Pros
It is flexible and easy to implement. Has robust customer management. It is built by retailers who understands retail and built POS solution for us. You can get it anywhere anytime. It has very powerful features which are easy to use and very helpful. Provides gift cards and promotions.
Cons
Everything worked out well as we expected.
Response from Heartland
Hi Munene, thank you for the 5-star review! We're so glad to hear that you've found Heartland Retail to be flexible, robust and easy to implement in your business. We look forward to our continued partnership!
- Industry: Luxury Goods & Jewelry
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Great product, even better company
I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.
Pros
Ease of use - intuitive nature
Support team - always feel as if we are partners working together
Dynamic Reporting
Easy to customize certain fields to fit business needs
Real-time reporting and sales sales metrics
Mobility - using ipads within the stores, viewing results via smartphone
Integration - happy with the timeline, support, and ease
Training - very easy to train on this software, love the training mode
Knowledge base - this is such a big plus. The articles are current and easy to find quickly
Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.
Cons
Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar.
Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties:
Time clock feature
Loyalty/VIP Customer feature
Integrated payment - we use Clover and integrate
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
POS system that work with any business
Pros
POS and payment management is the best quality tools from Heartland Retail. It is very easy to use, need no training and has all what a retailer needs for retail business. Printing for report is easy and it connect directly to the printer.
Cons
The pricing plan is confusing. It would be great if the price is more transparent.
Response from Heartland
Hi Jawad, thank you for taking the time to leave us a review! We're glad Heartland Retail has been easy to use for your business, especially being able to connect to your printer. We appreciate your extra feedback and we look forward to our continued partnership.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Amazing Customer Service and Support
The support team is available around the clock, any time I call in my request is greeted by a real person who immediately is able to help. They are very responsive and proactive about any bugs or issues in the software (which do happen from time to time) - they are always adding new features and updates. Overall, the software just makes SENSE to a lay person - it's clear that the person who designed it is in retail! There are always improvements to be made, and the support team is always happy to listen to my concerns. Overall, great people to work with.
Pros
User friendly, Great reporting
Cons
Exports to PDF are not the most clear, bugs in software happen occasionally
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great Software. Beware of the [SENSITIVE CONTENT HIDDEN]
Spend days trying to reach competent support. All of those glowing reviews you may be reading were for the previous team.
Pros
Functional POS software that does what it needs to do with good reporting features
Cons
[SENSITIVE CONTENT HIDDEN] seems to have gotten rid of the folks that made Springboard exceptional. Support is terrible.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Experience from Both Sides of the Sale Counter
It was easy to learn and I haven’t had too many issues so far.
Pros
I like how clean the interface is and how easy it is to use overall. As an employee using it, I have heard it isn’t bad in the lineup of possible POS systems to use.
Cons
Though I like the clean interface, the design is really outdated and could do better with integration of images for items. I don’t think the search engine for finding an item is great, but that could also be the manager at my job entering odd names for things? It’s like it won’t search unless you spell things exactly correctly including dashes, spaces, etc.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
9,000 SKU's and 30 days to make the change - DONE!
We were terrified of changing POS systems in September right before the holidays. It just didn't seem conceivable to me that I could make the switch to making sales within our 30 day window. I was convinced we would make it after week two of the transition. I was truly stunned at how easy it went - I am a realist and just knew we'd come up against something that would stand in our way. It didn't and we nailed the date easy.
Pros
VERY flexible platform allows a decent level of customization to make sure you can parse your data the way YOU need to - not how someone somewhere THINKS you need to. Rock solid and reliable importing/exporting. This POS does what a POS system should do - make you more efficient. We're still only a couple weeks in but we feel like we know it pretty well and I have confidence we made a good choice for our retail business.
Cons
I would like US based phone support but they actually manage the chat support surprisingly well. We've not been left hanging yet and we've not stumped them, so I am not feeling to bad about it - as long as they keep up as the demand increases, which I am sure it will.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great platform
Pros
No need for quickbooks. My accountant pulls reports straight from Springboard at the end of the year. Also I love the inventory management and ability to create one day price changes for sales
Cons
Customer support is lacking. Gift cards can’t be scanned through credit card reader even when they have the magnetic strip.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Great Software for Retail Stores
This is a great software for a retail store. It is wonderful if you have multiple locations. Love being able to check the status of the stores from anywhere.
Pros
Easy to use, love the reporting, love that it is cloud based.
Cons
Sometimes struggle to create reports but that is probably more operator error. Most other items that I did not like have been fixed over time.
- Industry: Arts & Crafts
-
Review Source
Simple to use, surprisingly sophisticated, and scalable
Pros
I like their entire team. Support is outstanding. They listen and respond. The product is incredibly flexible, allowing for custom fields on a slew of records (items, customers, purchase orders, etc). Reports are outstanding. They are fast and highly configurable. The system has a background in apparel, but it can easily be adapted to other industries. We are in crafts and had no trouble with it.
Cons
We have also had a few (very few) issues with credit card processing, but those issues have been due to problems with the processor, not Springboard itself. This is a problem that is not unique to Springboard. Always have some kind of a back-up system in place for internet and credit card processing! Also, just know going into it that Springboard is not a hardware or network provider. They have a recommended hardware stack, and if you stick to it, they can generally assist in troubleshooting if necessary. I strongly recommend having a local resource for networking and hardware configuration. That's not to say Springboard doesn't know what they are doing, but some issues need to have boots on the ground.
- Industry: Apparel & Fashion
-
Review Source
Big Fan of Springboard Retail
Pros
This easy to use system helps our seasonal business and team focus on driving sales. It's VERY easy to use - all of our employees are taught how to ring a customer up on day one. As Director of Stores, I'm constantly looking at sales from my smartphone and diving into the VERY STRONG custom reporting tool when at a computer.
Cons
Hmm.. I struggle with the bluetooth scanners connecting to our store iPads - however this is not a Springboard Retail issue. This is a problem with the hardware & hardware technology.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Easy to use
Pros
Software is easy to use. Works well for our products
Cons
Needs better choices for printers vs having to take extra steps to print receipts
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Retail POS systems
I am a hard one to please when it comes to systems. I have worked with some of the best retail companies and was used to a high performing POS system. I would highly recommend Springboard Retail to other retail stores. The support is awesome! The reporting is great if you are used to being able to dig into different metrics.
Pros
The support team listens to feedback and responses quickly. The ease of the system when working in it is awesome!
Cons
The only cons I have had ended up being fixed and a function of the system now.
- Industry: Apparel & Fashion
-
Review Source
This is a tech-savvy system that is great for my trendy store!
Pros
Springboard has been GREAT with fixing minor glitches and making iOS update adjustments immediately! I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.
Cons
The only thing I do not like is that sometimes the card reader and Bluetooth scanner do not work if the iPad has gone to sleep between customers. So the scanner has to be turned off and then back on to repair the issue. But this is a minor problem compared to the benefits of the system and has an easy fix.
- Industry: Apparel & Fashion
-
Review Source
Love the Support!
I am always very happy with the support and extra effort the support staff provides at Springboard Retail. I appreciate the time spent on explaining processes and the empathy that show being in retail.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Exceptional Customer Service
Overall, I'm extremely pleased
Pros
The setup of this point of sale system was very user friendly. It is very easy to use and the customer service is excellent.
Cons
I find running reports and programming promotions a challenge. In regards to running reports, it does not seem intuitive.
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Springboard Retail
Pros
I really love Springboard. It helps a lot with keeping track of everything, and the lay-out is modern and good looking.
Cons
Because of the simplistic lay-out, features are sometimes hard to find, but with a bit of google this can be solved
-
Review Source
Excellent Product and Customer Service
Springboard Retail is easy to use and the flexibility is refreshing. The fact that I can quickly report on almost anything I want to about sales, products and customers ensures that I am able to do my job more efficiently and make the best decisions for our stores. I did not realize how necessary it is to see exactly what is happening across all our stores in real time until using Springboard Retail. Now, I would never use a system without that capability.
Response from Heartland
Thanks Rebecca, we're glad you utilize our reporting to understand buying patters and to be more efficient!
- Industry: Apparel & Fashion
-
Review Source
Springboard is a great point of sale and inventory management Software
Pros
There are many ways to customize and organize the inventory according to our needs. The support team at Springboard is prompt, informative and courteous.
Cons
We have had issues with running credit cards, and sometimes the program will crash unexpectedly. Springboard has yet to offer a way to synch up the inventory management with our website, which they have been promising but have not yet delivered.
-
Review Source
Best POS system in the market
Love the simplicity and the ease of use of all the entire system and its features. Been a customer for just over a year and we've only had awesome experience with it. Very fast and its inventory system keeps amazing accountability. The only drawback if I was nitpicking is their online chat support which can take some time for a response. But you can always just call their support number instead and they're always helpful there.
-
Review Source
Great POS System for Retail
After coming from a software POS system that offered a complicated process and little to no customer service, I was pleasantly surprised that at Springboard they have demonstrated fabulous customer service and communication through our transition to their software platform. As the Franchisor to a retail brand, I value Springboard's ease of use and fantastic support and customer service culture.
-
Review Source
Only going to get better!
Highly flexible, intuitive to use. They are always adding more features. Great support staff, some of the guys there really understand business and my needs and have been truly helpful in taking the sting out of switching to a new POS.
Overall I am happy with the product and get more excited about it as they roll out new features.
