Semper Reviews

Pros

Easy to use cloud-based solution that is a perfect fit for our accommodation and POS needs.

Cons

Just a thought - how about a mobile app?

Pros

It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

Cons

The software altough works great and does everything it should, looks a bit dated.

Alternatives Considered

RoomRaccoon

Reasons for Choosing Semper

We required POS for our restaurant as well as PMS for the lodge.

Reasons for Switching to Semper

Pricing.

Pros

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Cons

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Pros

The accounting section is very helpful, the basic understanding of booking your rooms and sales split is very handy and easy

Cons

Export reports not really for debtors use, have to use another method to get accurate report totals

Pros

it works well and they have great partner support

Cons

Online is still not there but I'm sure its a end-user problem at the moment (training)

Pros

Semper Online is one of the easiest software packages that I have ever used and it has been extremely easy to convert from a server based system to this online one. It is extremely user-friendly and training new staff is now much easier.

Cons

There is nothing negative about Semper although it can be tricky when the internet is down - but that's not their fault!

Pros

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

Cons

There is nothing that I do not like or find irritating.

Pros

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Pros

Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.

Cons

Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?

Pros

When u can see ahead when bookings has been made in stead of looking in a book & loose space or details

Cons

When you can't change the dates for when invoice has been made...need to make new invoice...

Pros

its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.

Cons

Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.

Pros

Easy and quick to use. Makes streamlining all information easy.
Always exceptional support from [SENSITIVE CONTENT]. If not for him life would have been a lot more difficult

Cons

1. I wish there was Whatsapp integration built in. This would make it so much easier to communicate directly with guests from the system. Similiar to what automated sms and emails are set up.

2. Looking to integrate Xero Accounting software but found out today that there is an expensive monthly cost to doing this.

Pros

Fairly easy to use on a day to day basis for operations

Cons

Still needs some development on the back end with regards to rate management and visibility of rates when not in use, example: you cannot set rates to turn on and off as specific dates in the year and if rate is not available it is still visible and bookable on the system, but at a zero rate.

Alternatives Considered

RoomRaccoon and OPERA Cloud Property Management

Reasons for Choosing Semper

It was too expensive, and had to pay for every feature. Also offered less integration to local OTA sites. Lastly it was server based and not Web-based so not great for remote use.

Reasons for Switching to Semper

Cost was better that Opera Support better than RoomRaccoon locally More features than NightsBridge

Pros

Stock Control is accurate and profit margins are nice to see

Cons

Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.

Alternatives Considered

Xero

Reasons for Choosing Semper

Point of sale

Reasons for Switching to Semper

SA product and support

Pros

The software is easy to understand and to use. This makes it a joy to work with on a daily basis.

Cons

Sometimes the updates bring out more problems.

Pros

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Cons

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Pros

The booking System is very user friendly for my front office staff as well as the online booking system which is very user friendly for my guests.

Cons

The guest search engine could be improved to be more specific

Pros

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Cons

Cant think of anything. The consultants leads one to what needs to be known

Pros

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons

So far there is nothing that I don't like.

Pros

I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.

Cons

In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.

Pros

The ease of use, reliability of the product and after sales service

Cons

There is really not much to complain about with the Semper system

Pros

Search option is easy. you just type name and you receive what you need

Cons

changing rates for all rooms is tedious. If the other rooms can pick up the rates it will be better

Pros

Itvis User friendlyAll in one packages, Pos and reservations syncing

Cons

Yes there are features missing, like accessing stock and pos online

Pros

The support is 100%. [sensitive content hidden] and [sensitive content hidden] are my go to people, love you guys!

Cons

It sometimes has bugs here and there, but I can assure you that the sort those out swiftly

Pros

Easy to use, love the reports, friendly staff, [sensitive content hidden] is amazing.

Cons

Nothing, Semper is amazing and all reports are easy to use.