RevenueWell Reviews

Pros

Started out using Revenuewell for appointment confirmations and it quickly became the office MUST HAVE! It cut out mailing appointment reminders completely - saving hundreds $$ in postal fees and time spend pulling reports and addressing. We only do calls on the few patients that do NOT confirm.
Love the email campaigns - we use these weekly. Reveiw requests and Feedback are sent out after each appointment.
Now we use most all features of Revenuewell - including PatientConnect TV in out waiting room!

Cons

The paperless forms was our lease liked program and we have since switched to a different platform. Our patients found the program confusing and would just ask for paper forms when we used RevenueWell forms

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

The write back to Eaglesoft from the digital forms is an absolute lifesaver! It work very well with our PMS. The ability to schedule appointments and write back to the schedule is awesome!

Cons

The only thing I wish was available was a place to put the insurance company's phone number or a way for them to upload ID cards. It is kind of a pain when all they put is Delta and then I have to figure out which one.

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

The hopeful promise of seamless integration

Cons

The price is not reflective of the true service it provides. We had many integration issues and they were not resolved in a timely manner. Also, patients complained about formatting of the marketing emails. We were told there was nothing that could be done.

Pros

I have been in dentistry for 21 years and have tried ALL the programs. This is not only friendly, fast and efficient but has many features that a very useful. The only forms are amazing and were so important during the height of COVID. The only payment system gives patient no excuse to pay there bill and it's a great follow up. It is incorporated with Eaglesoft well and loads so many things in Eaglesoft automatically. I have also been introduced to Blogs, which I would have never had time to do before. The other great factor is the social media part. You can customize or schedule out and to be honest when bad weather comes you can do it from the comfort of your own home. WE love it!!

Cons

I wish the payments would incorporate and load into our system automatically. We are not a big fan of the patients being able to leave a voicemail through RW.

Pros

Appointment reminders helps us at the Front Desk not have to call each patient to confirm appointments.

Cons

Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package

Pros

We have been a loyal customer of RevenueWell for over 10 years. The most impressive aspect of RevenueWell is their stellar customer service and their willingness to continue to evolve. They are the only company that we deal with that is open to feedback and actually implements it. The software is easy to use and customizable to each practice's individual needs. We use all aspects of RevenueWell including reminders, campaigns, WePay, Forms, phones and working on implementing the scheduling capability as well. We could not be happier.

Cons

There are minor interruptions in service, however, those are rare and the RW team is quick to resolve them.

Pros

Revenue Well is excellent for patient communication. There appointment confirmation/ reminders save us so much time. Their recare system helps us so much to keep patients active in our Practice. I would highly recommend their service.

Cons

Sometimes the software has glitches. However, it is usually fixed in a timely manner.

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

This software has changed our ways of reaching out to all our patients and communicate with them properly than what we were doing before. Before it was just communication through phone and regular mail and a lot has been missed. And the integration with our dental software is easy.

Cons

The only feature that we had a hard time with RevenueWell was when we were integrating the digital phone system. We struggled during this process of integration and technical support was not that great, and the process was not explained to us properly.

Pros

I love that I can be doing other tasks and check to see who is confirmed, when they confirmed or chat with my patients via text. The feature that keeps track of someone who is overdue for an appointment is a huge time saver. Also the feature to send out post op instructions, welcome packets or mass emails saves so much time. I have used this feature to inform patients of a sudden closing due to weather, new protocols or new information about the office.

Cons

I do wish that with the feature that sends notifications to patients that are past due that it would then integrate into our dental software and make a note into the patient's chart.

Pros

the messenger feature is very handy and easy to use

Cons

When patient's request an appointment they get a confirmation without us approving if that date is available or not

Alternatives Considered

Reasons for Switching to RevenueWell

Pros

It was a great behind the scenes helper for our practice. Set it and forget it basically. It helped save us so much time on reminders and follow ups and it was easy to customize.

Cons

The two way texting system was not user friendly, though I have heard that they have improved it since we last used it. They also, at the time, did not offer pop ups for our patients which is now a very important tool that we use.

Pros

It was so easy to incorporate the system into the practice. Patients are impressed with the technology and the ease of use. In our busy lives sometimes a text or email is the easiest form of communication. We love having so many options to contact patients.

Cons

Reviews that could be automatically linked to Google would be nice.

Pros

Super easy to inform patients and communicate with them about changes to your office.

Cons

I don't like how the messenger looks. I love that they added a way to text our patients but I think the it is a bit hard to keep up with the notifications for the text messaging part.

Pros

The patient reminders and ability to text

Cons

The syncing process makes my computer slow.

Pros

I appreciate the automated appointment reminders as it cuts out a lot of wasted phone time.

Cons

Not a fan of RevenueWell, does not integrate as well as similar software to Softdent.

Pros

It started out as a trial run. That grew into many years of satisfied consumer usage. We like the additional support for patient communication and the freedom to expand the usage if and when we desire.

Cons

I do not look at it that way. If it was free that might be better but you usually get what you pay for.

Pros

The feature I like most is the text messaging feature. Getting ahold of a patient can sometimes be difficult. Texting them allows them to send back a quick text versus trying to find time to call.

Cons

The only complaint I have with revenue well is the amount of errors and outages it has. But even then it's usually a quick turn around time

Pros

The variety of communications available to patients that are customizable. Letters and news letters can be customized and mass sent either by paper or email.

Cons

The practice management software we currently use is web based. At the time of implementation of our new software, it wasn't compatible with RevenueWell due to being web based.

Pros

Reminders for patients of appointments, reminders of when patients are due ability to communicate via text , ability for patients to fill out the new patients forms

Cons

I don't have any complaints that I can think of

Pros

The ease of the dashboard to navigate what we as a facility need.

Cons

I don't have any cons with this software it suites our office needs

Pros

Absolutely everything, I consider it to be my 24/7 employee

Cons

Nothing it is a charm in our practice! Highly recommend

Pros

I have use multiple platforms and this by far is user friendly

Cons

Doesn't remind patients to take pre-medication on there visit with us

Pros

The ability to text patients ( real time ).

Cons

It needs an application for cell phones.

Pros

Easy to use, can do a lot. Texting patients is a great accessory!

Cons

Having things in categories, simplifying the options to make changes when needed.

Pros

I like most about the software is that we are able to keep in contact with parents regrading up coming appointments also able to remind them about appointments. And to also being able to use the software anywhere else to let parents know if our office will be closed due to weather

Cons

What I like least about was not understanding it