User Reviews Overview
About Dental Intelligence
Dental Intelligence is the only end-to-end practice performance solution in dentistry. We help practices increase production, visits, and collections while decreasing overhead using actionable insights and automation. From...
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All Dental Intelligence Reviews Apply filters
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
I definately recommend DI to my friend's and colleages
Other than the refreshing situation, I love Dental Intel we have used it for close to 5 years now and so far it has only improved with time.
Pros
I love how much it can do for you in so many different areas of front office work. I also love that I can view claims and easily filter through what I need. The analytics are one of our Doctors favorites! We also use the morning huddle every day!!
Cons
The only complaint I have is that it only refreshes over night. So When you do stuff to change something, for instance when I close a claim in eaglesoft, it still shows as open in DI, until the next day.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best Engagement System!
Dental Intel has help our office by keeping our schedules filled, and we are currently booked out till October for Hygiene and August for Providers!
Pros
The recall is great and has lots of ways to filter from age, no apt made, last apt and more. They also have an online scheduling that keeps track of HYG past due, unscheduled TX, broken appointments and can pull from our ASAP list! Even if you do not want patients to be able to make their own apt (we do not) the rest of the information that DI can tack is so worth it, and to be able to pull from the ASAP list is a game changer! Plus, they offer so much more, really is the best engagement system we have used!
Cons
We do not use the Analytics. I am sure it is great!, however just something our office feels we do not need
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Beware of Dental Intelligence
Absolute trash of a company. I’ve spoken to 3 people there including [sensitive content hidden] to cancel this account. We signed up for a two-year term but after switching softwares we can no longer use them. Nothing in our agreement says we can’t cancel before the term ends and yet they continue charging our card. We keep disputing and getting our funds back but no one there will listen and just stop charging our card. Do not trust this company. They are a knockoff of Dentrix Patient Engage and the records don't pull seamlessly. You’re better off with a software that fully integrates with Dentrix like Patient Engage or a software with more robust patient forms like Weave.
Pros
confirmation emailsThat’s all this company does well
Cons
Customer serviceMorning huddles don’t pull accurate data Patient forms do not integrate with dentrix
Top Dental Intelligence Alternatives
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Unlock your full potential
It's a great tool to help you dive into and realize every opportunity for growth for your practice/business. User friendly and plenty of help is made available to you should you ever need any.
Pros
There are so many different statistics and reports you can pull to show you opportunities and tools that help you gauge them. It was also very helpful to have someone assigned to your business/practice to do check-ins and make sure the integration of the software is seamless.
Cons
Real-time syncing would make it a little easier to pull accurate data especially in preparing for the morning huddles.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dental Intel is a must have!
10/10! Highly recommend to anyone looking to improve their software suite!
Pros
I like all of the features of Dental Intel and it’s still growing! The onboarding is very thoughtful and the support is like no other!
Cons
It’s more expensive than some other software options, but you get what you pay for!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Love Dental Intel
Amazing with dental Intel I can me for efficient and successful
Pros
The control and organization of follow up
Cons
Cost of course but it’s worth it. You get what you pay for
Response from Dental Intelligence
Hi Jill – Thank you for your review! We are happy to hear that Dental Intelligence has made task management easier for your practice, that you were able to bundle all of your needs into one product with DI, and that we have helped make it more fulfilling to be a dental professional at your practice.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
DI Review
Great experience overall. I recommend DI to all of my dental friends.
Pros
I love the analytics software. I love the chart visuals and follow up system!
Cons
I love all of their services. I wish they would implement a rx software. Coming soon I hope!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A novices view
Fair to good, Still not a fan of Vyne, need a degree in insurance for some aspects
Pros
very flexible filtering , patient chat, auto reminders. once reached, the high level trainers are very good and responsive.
Cons
Complicated product , training is difficult because it requires a high level of competent knowledge and use of Windows. Low level trainers did more harm than good.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
If you want to succeed, go forward with Dental Intel
The customer service team, the analytics team, sales team EVERYONE has been so amazing. They really know their stuff and do all they can to make sure their software works for you. Which it should.
Pros
I can go on and on about this software. If you like to know the overall health of your dental practice- this is the BEST tool to help you can have. It helps you set goals, gives you tools to achieve your goals and uses YOUR data to understand how your practice works. It does require you to use it frequently in order for it to work, but it's' really not asking much except making sure the data matches your Practice Management Software. Understanding the current state of your practice is crucial in making any improvements. Dental Intel gives you everything you need to do this.
Cons
I wish that this software would do real-time updates. It does refresh at midnight, but I wish that as we completed follow-ups and scheduled recall and what not throughout the day it would tell us how we're doing on our goals during the day instead of having to wait until the next day.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dental Intel is the best!
Pros
There are so many great features about Dental Intel so it's hard to pick just one. It is very user friendly, support is always great, the patient communication is the best and the electronic paperwork saves hours of work. The analytics you can get about your practice are amazing. You can really take a deep dive into your practice to find out where your strengths and weaknesses are!
Cons
I don't really have any cons about the practice that I can think of! I've really enjoyed the software!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Dental intel for the win!
Pros
Overall, I really like dental intel! My favorite features is seeing data for the month compared to our goals set. It helps motivate me and visually see where I’m lacking and what areas I could improve.
I also really enjoy the huddle feature, makes huddles in the morning more useful and like I said before, more visual.
Lastly, being the receptionist, I love the recall feature!! This helps with knowing exactly what the patients needs to come in for and just getting through the list efficiently!
Cons
I think what I like least about the software is I think is the loading! It takes forever to log in or from page to page. Sometimes when I try to log in, it just fails and I’m not able to log in at all.
Lastly, I wish the performance boards updated in real time, that’s the one thing that lacks because I can’t see the progress in real time or the lack of.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best Support Ever
Working with the entire team has been a delight. They will work one on one tirelessly to ensure your best experiance.
Pros
The support is beyond amazing. The level of support you get from the premium support - Shout out to [sensitive content hidden] - and my personal rep for my corporation - shout out to [sensitive content hidden]. I have been working with Jodi for the past year and cannot say enough good things. The personalization and direct help we have gotten from her is amazing.
Cons
Set up is important. Make sure you get the settings needed for your PMS and proper training to your teams.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great for the cost
Pros
Very easy to navigate and make your email/text campaigns.
Cons
Need to integrate a “search” feature – for example after an email blast I’ll add in reply “Easter” if you want to schedule an appointment.
Response from Dental Intelligence
Hi James! Thank you for your review and suggestion. We will pass it along to our product team.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Lots to improve, but good enough for use
Lots of need for improvement, lots I wish were included not add ons, and I wish it was easier to use.
Pros
I like the ease of use for team members.
Cons
Design and ease of use can get a lot better.
Response from Dental Intelligence
Hi Andrew! Thanks for leaving us a review! If you have specific improvements you'd like to see, please feel free to chat into support and submit a feature request. Customer feedback is a big factor in driving our product development, so we'd love to hear any ideas you have.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dental intel is the best on the market
The best software on the market
Pros
Ease of use training is super easy for this product
Cons
I have no complaints with this product at all
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great Dashboard Tool
Pros
We love Dental Intel and use it frequently to track our KPI numbers. It has helped tremendously as we find trends that we need to correct in order to meet our goals.
Cons
There is so much information, it can sometimes be difficult to find what you're looking for. We would also like to see more customization options.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Love the automatic follow ups
Our overall experience has been nothing but positive with Dental Intel. We have a great team member that checks in with us every few weeks to discuss our progress and offers help when needed. He makes sure we are utilizing everything Dental Intel has to offer to only benefit our office. Our schedule is busier and our numbers are higher each month thanks to Dental Intel. Its been such a great program for our office.
Pros
The automatic follow ups are an amazing tool our office uses daily. It has made filling the empty spaces on our schedule so easy for us! We login daily to our Dental Intel and immediately have a list of patients we need to check in with and try to get scheduled. We have had great success using this tool to build our monthly production numbers. I believe in the first 4-5 weeks we were able to add $22,000 of treatment just by utilizing our follow ups and contacting our patients to get scheduled/rescheduled. The best tool we could ask for!
Cons
There really are no cons as I see yet. We have no complaints or issues to address.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Dental Review
So far our office has enjoyed it. I don't feel like we are using it to the best potential.
Pros
Ease of use. Detailed analytics that would. take our office a long time to figure out.
Cons
Two logins for the admin vs analytics. Have to specifically turn on the chat function.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great analytics
Pleased but found a more cost-effective option that served the same purpose for our business
Pros
Excellent analytics and ease of use for employees
Cons
Cost; difficult interaction with customer service rep
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
good value for services
Pros
it combines very thing in one area measurement of growth where your money is what direction you are going . excellent management reports
Cons
it takes 24 hours for updates. so you have to wait for results until the nest business day
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Dental Intel
Pros
This is such a great software! We were introduced to this about 1 1/2 years ago and its amazing what it can do for your practice. It helps keep track of numbers and set more goals for the practice.
Cons
I am completely satisfied with this service!!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Expensive
Pros
Interesting practice analytics and insight
Cons
The monthly fee was on the high side. If there’s not designated person to act on the data, it is not worth the cost
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great Product, lots of features
Pros
It is a wonderful and streamlined service that helps with dental practice analysis. Everything from our morning huddle to our follow-up system is taken care of for us with dental intel
Cons
There are almost too many features, which would sound like a good thing but I can be a little bogged down with metrics and statistics.
