Tracker Reviews

Pros

The best thing about TrackerRMS is how customizable it is. We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time. It would be better if all fields could be pulled into any report.

Pros

I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach. I have experience with CRMs; however, this is my first encounter with an Applicant Tracking System, so coming into this organization, I reset my expectations. What worked on other platforms wasn't going to apply to this one and, more often than not, not being realistic with ANY software can create negative experiences.

The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though. If you do, you'll be interacting with everything the platform has to offer and more in no time. If you don't, I guarantee it'll be a source of frustration because it is the same with learning anything new or unfamiliar. Having the ability to store communications, documentation, comments, company, and candidate details all in one place is more of a strength than most realize. It reduces the time you have to search for things in your e-mail, cloud storage, desktop, etc.

The workflow is logical, and the customizations allow for a company or department to generate specific reporting applicable to their team. The LinkedIn integration, ability to forward e-mails to a record, change dashboards, and streamline processes as you see fit is a tremendous asset.

Cons

The "con" section of any review never seems fair to the company, from my perspective. What I see as unfavorable from my view may be a positive for someone else. The platform does what it promises. It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports.

The only con I have with the system is the information being put into it by the other fallible human beings (nothing and no one is perfect). What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.

Some may say "inflexibility" and a lack of customization are cons. However, from a development standpoint, the more flexibility and custom options you build for clients, the higher the risk for issues. So even if some of my ideas are great ones, that doesn't mean they belong in a system with thousands of others that it'd negatively impact in the end.

Pros

Ok generic ATS with very limited options to customise. The new version is ok, but still a bit clunky

Cons

Phone support is premium rate. Email support is limited and slow. System was recently updated, but still clunky. Total lack of covid 19 support. Built my own system on airtable that outperforms TrackerRMS for a fraction of the cost. Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.

Pros

Tracker were able to tick every box we had when looking for a new ATS/CRM - the most well-known brands just couldn't compete. Their pricing and team were also fantastic - with us every step of the way during set up and beyond, again, something other providers just couldn't give us. Also a lot of their team have experience being recruiters on the ground so they understood our wants, needs and how to train the team too.

Cons

There is really anything we dont like about Tracker

Pros

Tracker was clearly designed by experts in the recruiting industry: it's interface is very, very intuitive and easy to navigate. Tracker presents information (about a search and candidates) in a format that is highly accessible and organized: the interface delivers the most important and changing elements of any search in just a few screens. I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too.

Cons

Initially, we needed to create customized search templates to reflect the core types of information we needed to track. Our customer support representative was terrific in helping us learn how to modify the templates, although it would have been ideal to be able to manage that process without support.

Pros

The support team at Tracker is AMAZING ! I really like the training academy and weekly trainings.

Cons

The candidate search feature could be better.

Pros

The software works well, is intuitive. By far, the best thing about Tracker has been the support when needed. There is always someone there to help or lead me through a difficult issue. They also do constant updates, adding new features, which is nice.

Cons

The problem with all ATS is the "buckets" for contacts/placements/submittals/jobs. for reporting, the "buckets" don't talk to each other well, but Tracker is working on that.

Pros

TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.

Cons

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

Pros

I like the option to add documents to a candidates profile

Cons

It is a little tricky searching for candidates and added jobs.

Pros

Customization/layout of screens
Customer service/tech support is completely responsive
They take suggestions, listen and give all ideas consideration
They are constantly rolling out new features to the product

Cons

There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.

Pros

ability to customize settings, simple easy to use UX and small company feel when i needs support! able to use for sales team & recruiting team.

Cons

inability to integrate with linkedin.
does not seem to seamlessly link to 3rd party tools (i could be wrong!)

Pros

We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting.

Cons

I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.

Pros

Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now.

Cons

The lag time. Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use.

Pros

TrackerRMS Recruitment is a fantastic system. This system runs like a well-oiled machine and meets the necessities for all businesses types, from larger corporations to smaller businesses. No matter how unique your business process is, and no matter what needs you need met, Tracker is built to excel for you.

Tracker truly believes in client relationships. Their entire development is based upon their client's needs. Requests, ideas, and tickets are not just read and heard like with the normal big name ATS vendors; they're developed! We have never felt like just another ticket when it comes to Tracker, because they take immediate action to guarantee your satisfaction.

It provides strong CV parsing using the top provider, Sovern. It's cloud-based, and we have a dedicated Server through Rackspace. It's SQL, data migration, and importation-friendly. Tracker flows seamlessly from CRM to ATS to Onboarding to Accounting/Payroll to EMS (Employee Management System).

Cons

Truly, anything with TrackerRMS that has needed improvement or development has been established. There's nothing to dislike.

Pros

The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.

Cons

The only con would be the user who doesn't use the software to its maximum potential. Only con might be that it's not super intuitive but the capability is there.

Pros

Very fast and it rarely lags or freezes. It is pretty simple to get the hang of. It rarely goes down for extended periods of time.

Cons

It could look a bit more sleek. Also, some small quality of life changes could be made such as multiple tabs, and easier copy and paste functions among others.

Pros

We really think ease of use along with tons of functionality is what drove us to partner with TrackerRMS. We chose to move from our previous vendor because they kept raising their price. After reviewing and testing TrackerRMS we realized we are not losing any functionality and getting a better deal on pricing. The transition from our old vendor to TrackerRMS has been seamless as well. Their staff is very meticulous about migrating data and making it work exactly the way you want after the move is done.

Cons

The only con we have at this time is TrackerRMS does not integrate natively to DiscoverOrg which is our sales tool. We can still bring the data into the system but it is a manual process as opposed to the automated process with our previous vendor.

Pros

The customer support from both Michelle Crisp and now Courtney Harchak has been amazing. Both ladies have been instrumental in helping us navigate this tool efficiently over the months. We certainly look forward to working with Courtney and to understand TrackerRMS fully.

Cons

At times the functionality and features of TrakerRMS are difficult to navigate. Also, there are some basic site navigational features that are not included but would simply issues such as "page searching" within certain list (such as Send List). Also, navigating the 'Candidates List' could be testing at times especially when there are thousands of candidates in the list.

Pros

Customer Service. Sure the tool is easy to use, but if there are any issues...you can always reach out and expect immediate responses.

Cons

Good to go for now. Like any tool, it is only as good as the person using it.

Pros

The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using.

Cons

A lot of clicks to perform certain functions - however, once you get used to it you don't really notice anymore.

Pros

we can create hot lists that helps to email people in bulk

Cons

sometimes it was too slow as its in cloud

Pros

Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.

Cons

Reports are not very easy to create but once they are created the reports are excellent and easy to edit.

Pros

The team dealt with a LOT of resistance from our previous ATS/CRM, which had a ton of personalized/created fields in it, and they did a super job with the migration. Looking forward to the new edition as well. Their executive has been great, and has handled questions flying at her from all directions with patience and understanding.

Cons

It's tough to only be able to see one file/screen at a time, but I know this will be fixed with the updated version coming out in a month or two.