Convoso Reviews

Pros

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Cons

The only dialler I have used that has no cons.

Alternatives Considered

Five9

Reasons for Switching to Convoso

Simple and user friendly and the pricing cant be beaten by other alternative products.

Pros

I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI

Cons

I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses.

Alternatives Considered

VICIdial

Reasons for Switching to Convoso

We have been with Convoso since they were SafeSoft Solutions and migrating from the older company to the newer one having had experience with the older one made sense.

Pros

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Cons

The one thing that started to be a big problem is the call wait time

Pros

I like how many features it has as well as easy to access platform

Cons

Automatic connect feature ...it gives no warning and next thing you know there is someone in your ear.

Pros

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Cons

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Alternatives Considered

Ytel, DialedIn CCaaS, NICE CXone, RingEX and PhoneBurner

Reasons for Choosing Convoso

Connection rates, real time views and list management/automation

Switched From

Ytel, Five9 and CallTools

Reasons for Switching to Convoso

A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews.

Pros

What I like most about Convoso is it's friendly to use

Cons

The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will automatically kick me from the server.

Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents.
Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Pros

Easy to pull up information for my customers. Easy to make, transfers, and conference calls. Overall the features are user friendly.

Cons

The call backs that I set up for the day, if I don't get to it in time, that call back would be removed that same day, and I have to search through my call history to find that person again. The system should allow you to hold on to your call backs for at least 2 to 3 days, instead of removing it later that same day if I don't get the chance to call or disposition the call.

Pros

The customer service, they're always there in case I need them.

Cons

Could be sometimes a little bit challenging if you're not a tech savvy person

Pros

the immense knowledge the team has about the product, the communication and onboarding, the capabilities it has

Cons

the pricing - we are used to vici dial and it doesn't seem to compare price wise

Alternatives Considered

VICIdial

Reasons for Switching to Convoso

We are still assessing if we will switch but convoso seems like a very sophisticated product

Pros

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Alternatives Considered

VICIdial

Switched From

Readymode

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

Alternatives Considered

Five9

Reasons for Choosing Convoso

Connection Rate

Pros

If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Cons

There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

Pros

Easy to navigate, user friendly interface.

Cons

Sometimes it will logged me out even if I have stable internet connection.

Pros

One of the things that I like most about Convoso is its automated dialing feature. It saves me a lot of time by dialing numbers automatically, and I can focus on talking to potential clients. The platform also has a powerful lead management system that allows me to keep track of all my leads in one place. I can easily sort, filter, and prioritize my leads based on their level of interest and urgency.

Cons

occasional technical glitches, although the support team has been prompt and helpful in addressing these issues.

Pros

Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running.

Cons

I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.

Pros

Easy of use with calling and customization

Cons

Outbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it

Pros

Nothing about this dialer is as they claim.

Cons

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Pros

What I like most about Convoso is that it does not depend on software based content. I just go the website and log in everyday. Do not have to worry about updates or making my computer slower by running another program other than the browser.

Cons

The only thing I want them to add is a way to "reserve" my potential deals. I can set a callback, but if I miss it, it is no longer in my system. I get busy with other clients and that can make it difficult to hit the exact call time. My only workaround now is to put set that callback out for 2 weeks down the road and then trying to reach the customer everyday before then to close the deal.

Pros

Speed to Lead, highly configurable, reporting, great support team

Cons

Needs to be fully integrated with SaleSforce

Pros

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Pros

I like the ease of access of convoso specially for calls and agent monitoring

Cons

The tendency to be logged out automatically even though I have a stable internet connection

Pros

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

Cons

We've had some integration issues on occasion, but these have been few and far in between.

Pros

I like that it is a speed dialer and you can adjust the priority levels

Cons

That it's difficult to dial in the proper settings to make it run efficiently

Alternatives Considered

PhoneBurner

Reasons for Choosing Convoso

Wanted auto dial

Reasons for Switching to Convoso

Needed customization

Pros

I love that I can keep track of my sales, and see what type of calls I am getting. I like that my clients can reach me over the system and leave voicemails. I need as much communication as possible during the day and I get it with this system. I love the personal callback feature as well.

Cons

Getting booted if you accidentally X out of it instead of log out.